Everything is okay except that the package arrived completely torn open, all the springs were scattered. The carrier is clearly not careful and the friendliness of the driver was very approximate.
Excellent product, fast delivery, available and efficient staff
Superb, in service and quality.
perfect product and speed of delivery as well
good product the assembly a bit long, but very well explained, even for novices we are delighted with our purchase
Respect for delivery times and the ordered product. Assembly seemed much easier and faster on the internet. Request for advice via Facebook and quick call from customer service for assembly explanations. Very satisfied with the assembled product. Would recommend to a friend without any problem.
very good site, professional. very fast delivery the product is of very good quality I recommend thank you
very good product super customer service Thank you
Very good phone reception during the purchase. Delivery OK. It took quite a while to set up the trampoline but in the end, the kids and teens are happy. However, there is a big issue with the safety net, the attachments do not hold and detach as soon as a child jumps. We have therefore lost some attachments and now only the elastics remain... Too bad...
Hello, we thank you for your positive feedback on your Booster 430 trampoline. We are delighted to see that your children are fully satisfied. Regarding your hooks, a sales representative will contact you by phone directly to check your installation and send you the necessary replacement parts. Sincerely, The France Trampoline team.
I am satisfied with the service
This trampoline has changed our lives. The kids use it every day for the past 2 months, whether after school or on weekends. They are always outside even when we can't take them to the park. The only downside is that the other garden toys are used much less!
GOOD
Serious site with a lot of choice, clear and precise explanations regarding trampoline ladders, fast delivery, product that corresponds very well to the description. No issues with assembly, the ladder fits perfectly to our trampoline.
fast, effective telephone contact, good quality material
I am extremely satisfied with this trampoline, it is beautiful, my grandson loves it and so do I. However, it takes two people to assemble it. Moreover, we can adapt games like trampo foot and the target and other things. It is very sturdy, I think it will last over time at least I am convinced of it. I recommend this trampoline but for children from 5 years old because you jump very high. Thank you to France Trampoline ***
Perfect service! The telephone reception and order tracking were impeccable, the trampoline was received on the announced date (my son's birthday) and the surprise was significant! Trampoline received in perfect condition, clear instructions, quick assembly.... and it bounces now!!!
Fast delivery. Trampoline assembled easily and seems to be of very good quality. Solid structure, bounce appreciated by the children and moreover, it is quite pleasant to look at. +++
Top delivery, fast and package of over 80kg dropped off by the delivery person at my home. Easy assembly, 3 hours nonetheless. Very satisfactory trampoline, already 1 month of frequent use. Suitable for both small and large.
Product conforms to the order, of good quality. Assembly time, 5 hours alone. Chaotic delivery 10 days, an appointment was made and no one showed up and to get the second one, had to call three times.
Hello, we thank you for your feedback. We are very pleased to see that the Jump'Up 460 trampoline meets your expectations. Regarding the delivery, we sincerely apologize for this issue. You should have contacted us on the first day of delivery so that we could contact the agency directly. After verification, the agency delivered within 48 hours after the first missed appointment and we remained within the maximum delay of 5 working days. We remain at your disposal. The France Trampoline team.
Product conforms to our expectations and delivered on time.
- Explicit site, - Very good telephone contact for additional advice. - Fast delivery, - I had an issue with net ends, responsive and effective after-sales service. - Quality product.
Very complete site with ease of finding the right reference. The personalized contact after placing the order is very professional.
Excellent telephone reception, very good advice.
quality of service very good and perfect delivery except the price of it too expensive in my eyes for replacement parts for customers who bought a trampoline from you.
The online order went very well and the delivery was also carried out by the carrier. The trampoline was well packaged. No problem regarding the use of the trampoline, it is quite large and sturdy.
good advice and good listening to my needs. The delivery went well.
Excellent trampoline, but delivery was poor... the delivery person was supposed to call before coming, he never did. We had to call several times and their delivery times are incompatible when you work. Eventually, the carrier agreed to come at 8 am one morning before we left for work to drop off the package.
Hello, we thank you for your feedback on the Ovalie 430 trampoline. Regarding the delivery of the trampoline, we are pleased to see that you were able to find an arrangement with the carrier. However, the delivery people work during the week like you and it is necessary to plan a time of availability during a specific time slot during the week in order to receive your order properly. If you are not present during the day at your delivery address, you need to choose another delivery address where someone can receive your order during the day. We remain at your disposal. Sincerely, The France Trampoline team.
Quality materials delivered on time. But depalletized by the delivery person because there was no appropriate vehicle.
Hello, we sincerely thank you for your positive feedback on the Jump'Up 390 trampoline and we wish you hours of family fun thanks to this trampoline. Regarding the delivery, the delivery person indeed has a significant truck because he needs such a vehicle to transport his packages and also to handle them easily with appropriate tools. We remain at your disposal. The France Trampoline team.
The packages arrived in good condition and within the announced delivery time. The trampoline is of good quality and our children are delighted. Only small downside, the assembly time, we doubled the time indicated in the instructions!
Good contact, the quality is there. (even if a small plastic part broke quickly). The readability of the assembly instructions needs to be reviewed.
Quality product, sturdy and easy to assemble. Only a small issue rather related to packaging but which was easily resolved by the very efficient after-sales service.
Very good quality material, assembly instructions not clear at all, internet promotion that convinced us to buy, we clicked on it and in the end we couldn't benefit from the promotion because we had to enter a code in addition to the click... At the limit of commercial *** to my taste!!!
Hello, we thank you for the positive feedback on your JUMP'UP 430 trampoline. Regarding the promotion in effect this May 2015, we offer the trampofoot accessory free with the code TRAMPOFOOT5. This type of internet offer (which can be found on many sites) must be applied in the designated box in the cart as indicated during the promotion. Indeed, without this, the item is not added to your order and our preparation service, which automatically receives orders, does not prepare this accessory if you have not validated the code. In such cases, we always offer the trampofoot for free (45€) but since there is a second shipment to be made by a national carrier, the shipping costs are at your expense (12€). We remain at your disposal. The France Trampoline team.
Very good product
very good service, but the small scratch/velcro to cover the tubes was missing!!
Good serious performance
PERFECT
good service from a general point of view
Perfect! Fast delivery as planned. The Jump'Up 360 Trampoline Pack + Net + Ladder is of very good quality. Serious site to recommend.
fast shipping. Careful package, solid material, clear assembly instructions.
Quality in accordance with the description. Deadline respected. Perfect.
The service is very good but I have a downside for the product. The attachments under the net broke immediately!!
Only downside on the assembly instructions which are really not well done.
Very good quality trampoline. Solid support, elastic mat, very suitable quantity of springs, thick protective cushion around the springs, good finishes. Easy assembly. Too bad the protective cover is not part of the lot. If I have the opportunity to present your product I will not hesitate to direct a potential customer to you.
Quality trampoline, my 4 and 7 year old children are having a blast.
Good relationship with the transport provider. Very good (however, when sending the text for the appointment for delivery, it might be good to indicate that the order is for the trampoline because given all the frauds currently.... during the first text I thought it was ***.... because they only put 1 delivery number from their side which does not correspond to the one placed with you for the order and moreover the initials that the person puts I did not know that it was the carrier.). Otherwise very good service.
my order was taken into account immediately and processed very quickly, product of very good quality
Very good product. Easy assembly. Clear and precise information on the site.
Very professional approach, well-organized delivery and material seeming to be of good quality. Having chosen Quality, and accepting to pay the price, I am currently satisfied.
Quality material, good welcome on the phone. You need to read and follow the instructions carefully for assembly with 2 people.
Service carried out with great professionalism.