Very good and very fast. Very efficient staff.
Trampoline of very good quality, delivery times respected.
Very satisfied with the delivery time. But to this day I have not yet used your product.
I haven't tried the trampoline yet because it's for Christmas... As for the delivery, it's perfect... I was called 3 days after my order to schedule an appointment. The delivery people arrived very punctually and the packaging was in perfect condition
I left it in the email of 25/11/13 at 13:29.
Very good
Very good product, corresponds totally.
Very good trustworthy site with very fast shipping, however the delivery with the carrier was a bit complicated. Had to take two mornings off my work time only to end up having to call each time because the delivery was not made at the agreed times or not made at all! For the quality, I cannot judge since it is a Christmas gift!
Quick and accommodating follow-up right after the order was placed, facilitated by the traceability of my first purchase.
professionalism of the delivery company: I had people on the phone who even called me back to ask why I hadn't sent my email to change the date and delivery address as agreed by phone in the morning (but it was due to an error in my email address). Just that a small plastic part at the base of the head that holds the net in the air was broken despite an undamaged package (surely the parts bumped during transport) the pallet was brought to my garage. As for the assembly, I did it alone for the trampoline in 2 hours including unpacking the parts and this without any problem even though I am just a mom. 2 more hours for the stakes, the spring protection, the net, and the ladder. The only difficulty for the assembly where you need to be two is to thread the whale into the upper part of the protective net and to fix it on the heads of the posts because you need to be tall. Delighted with this purchase and a little one over the moon
Hello, Thank you for your comments. Please feel free to send us a photo of the defective end for the warranty. We apologize for this inconvenience and remain at your disposal. The France Trampoline team.
We are well received and informed when we call.
very fast service, solid packaging, nothing to say except that the service is excellent.
This is the first time I order from this site and I have no regrets. Very good product despite the price. Ultra fast delivery, only 2 days. I recommend this product. It is very durable and installs easily
very good
Excellent service. Very fast delivery.
Ultra fast assembly 2 hours alone but I haven't set up the net yet, I will do it in the spring but the kids were very happy
very satisfied both with the delivery and the phone information
Very good advice, fast delivery...
Everything went very well whether it was the delivery or the assembly of the trampoline.
Very fast delivery Easy assembly Hours and hours of fun!!! Despite the cold!!!
Aside from the failure to respect the delivery date and twice in a row, nothing to report.
Hello, We apologize for this issue and we have reported the information to our logistics so that it does not happen again. We are sorry for the inconvenience encountered and we remain at your disposal for any further information. The France Trampoline team
Nothing to complain about. Good product, good delivery, good customer service.
If the rating is not the highest, it's because there is a need to change the delivery company (the package arrived 1 month late...).
Hello, the carrier did leave delivery notices as no one was present during the delivery person's visits. The delivery agency was waiting for a response from you in order to be able to redeliver. We apologize for this delay and remain at your disposal for any further information. The France Trampoline team.
The salesperson called me back quickly and was able to guide and help me with my choices.
Second delivery and still completely satisfied. Quality of products and service always on point.
The product meets my expectations. The packages are perfectly packaged and delivery is fast.
Hello, excellent service, fast delivery, product conforms to the description, have a nice day.
Delivery deadlines respected. Installation done without too much difficulty. The children are delighted.
Ultra-fast delivery, product well packaged, perfect.
I am satisfied with my purchase, perfect customer service easily reachable, fast and careful delivery. The trampoline seems to be of very good quality, I cannot judge everything (hence only 4 stars) because it is my daughters' Christmas gift and it will not be installed yet.
Quality and deadlines respected. Nothing to report.
Good advice by phone before purchase. Fast delivery. Quality material. Moreover, I needed to replace a part and with a simple photo sent by email, the part was sent back to me immediately under warranty. That's nice!
Very satisfied with the service of this site, easy to reach despite a problem that occurred during delivery, they were very responsive regarding the exchange of my product.
Good product, good delivery tracking with a change of address and good reception on the phone.
I contacted customer service by phone. I was taken care of quickly. Very good site.
Delivery met my expectations.
Great products, I highly recommend, very good quality, fast delivery, well done France Trampoline.
Excellent product, as usual, and ultra-fast delivery. A reference in France for outdoor trampolines for the home.
Faithful to my expectations, this trampoline fits exactly what we wanted. Quality/price ratio, very satisfactory.
Very fast delivery as agreed, a very clear assembly instruction, material that seems robust! In short, the price seems completely justified compared to the quality of the product.
The package is not opened, it's a gift for Christmas.
Nothing to report except for the carrier issue for which we never received the delivery notice and which required a new delivery, thus incurring additional costs.
Hello, we apologize for this inconvenience. However, the carrier confirmed to us that they did leave a delivery notice in one of your 3 mailboxes. Indeed, after a delay of about 3 weeks, unclaimed packages are returned to the sender. We remain at your disposal. The France Trampoline team.
The product is of good quality and seems robust (the years will tell, but we have friends who have had this product for 6 years), however I found that the quality of your assembly instructions is average to mediocre (unclear diagram, vague explanation). This is, in my view, unfortunate because it is the first contact of the customer with your product and the first impression is always lasting. Here is a comment that aims to be constructive and I hope it will be useful to you. Of course, I do not forget to specify that the children (but also the parents!!) are having a blast! Best regards, JUMPS!!
Hello, We thank you for your feedback. However, we receive little feedback on this point. Nevertheless, we are currently improving our assembly instructions so that assembling the trampoline is even easier for our customers. The main thing is that the quality of the trampolines and the rebounds are there as you have noticed. We remain at your disposal. The France Trampoline team.
Very fast delivery, easy assembly of the trampoline, good quality, however we have the trampoline roof and I am not convinced of its resistance in windy weather
Excellent quality of the material and very professional company.
Mediocre packaging - Transport too expensive. Excellent customer service.
Meets expectations
Excellent
Very good services, everything is well respected (transport, delivery, material) I have only compliments to address to you.
order of a protective cover for trampoline diameter 250. Item received on time and fully meets the request.