The delivered material is more beautiful than in the photos on the site, of very good quality, very well packaged. The essential instructions are well written. One part had a slight defect: a female tube missing a hole to engage the safety of the male tube (safety net). For even more convenience, a small assembly video on the site would be welcome.
Hello, thank you for your comments. We called and you were able to assemble the problematic part anyway. Please note that you can find our assembly videos either in the range of the purchased trampoline (except for the Hip/hop) or on our YOUTUBE channel at France Trampoline. The France Trampoline team
Disappointed with the color especially if there are others on the cargo. that are not on the site
Hello, We acknowledge receipt of your comment (and even if we do not fully understand it). We are sorry to see that the color of the Hop trampoline does not suit you. It is, however, the same color as shown in the photos on the website for the blue trampoline. We have 2 colors for this range: either blue or pink. Apart from the color, we are sure that the trampoline will fully satisfy your children in terms of bounce and durability! The France Trampoline team
Trampoline delivered on time. The site does not emphasize enough the necessity to buy the protective cover at the same time as the trampoline, to avoid shipping costs for a complementary order
Hello, We apologize for this inconvenience. We do put a message in your cart to remind you that we also sell accessories. We apologize if you did not see our ACCESSORIES page. We contacted you on your mobile to see together what we could do about this. We remain at your disposal at 05 56 36 04 62 from Monday to Friday and from 9am-12pm and 1:45pm-5:45pm. The France Trampoline team
Very good quality trampoline. Impeccable delivery (contact from the carrier to know our availability) It's perfect
Everything went very well and the ordered items perfectly meet our expectations. If needed, we will contact you without hesitation. Good continuation to all of you
Quality products, clear site, fast delivery... maybe a very slight downside on the assembly guides but professionalism of the team (quick and effective responses to questions)
Hello, Thank you for your comments. We strive to regularly improve our assembly instructions throughout the year and we are happy to see that you were fully satisfied with your call. The France Trampoline team
Customer service is attentive, satisfactory product and fast delivery!
Super happy, fast delivery, very good advice, quick and very correct after-sales service
Very fast delivery. The protective cover has been improved compared to the first one purchased (bungee to attach it, more water drainage provided.)
Hello, Thank you for your comment. We are evolving our products based on your requests and needs. We remain at your disposal if needed. The France Trampoline team.
Quality service.
Fast transaction, no delivery issues. Impeccable material. Simple assembly. Small downside: the assembly instructions for the ladder are not very clear.
Hello, Thank you for your comment. We left you a message on your mobile to know exactly what issue you encountered so that we can improve it if necessary. We remain at your disposal at 05 56 36 04 62 from Monday to Friday. The France Trampoline team.
100% satisfied, delivery, installation and assembly, my 4 little grandchildren very satisfied (4, 7 and 9 years old), the parents too!
Review on the evaluation system: not extraordinary and not very clear
Efficient site
Clear, quick to send, instructions in the packages very well done. Only small remark to reach perfection: The packages were well wrapped in cellophane, but the cardboard boxes were extremely dusty, very very dirty (as if the storage was not done in good conditions and the material had been in stock for a long time... :-()! This obviously did not deteriorate the material, but it does not favor a nice image of what will come out of the box! That said, we are in the detail. Best regards. ***
Hello, We thank you for your positive feedback on the entire service. We have nevertheless forwarded your remark to our preparation service. If you have any questions, do not hesitate to call us or send us an email. The France Trampoline team.
We ordered a protective cover for our trampoline during the end-of-year holidays. We received it very quickly, the day after our great surprise. We are therefore very satisfied with the service.
Fast delivery, clear product details, good quality/price ratio. Availability of accessories or spare parts additionally
excellent phone support, a technician called me back within 3 hours and the delivery times were very fast. Well done
Received in 2 days. Perfect and thank you.
Christmas gift that brought joy to our 6-year-old son and received our full satisfaction both for its quality, its originality (we chose an oval trampoline), and for the responsiveness and efficiency of the sales team.
Product conforms and especially of great quality! The whole set assembles easily. Impeccable service
Very good site. No delivery issues. Very serious customer service. Nothing to report.
Provider of very high quality, with exceptional professionalism. Order followed, verified and corrected following my error. Resending of damaged parts in a very short time. Well done. Very high quality material
Great site, very clear. Perfect phone reception and quick consideration. Perfect delivery to the storage point. Nothing to really say, great service and great product quality.
Error on one package among the 3 delivered
Hello, There was indeed a preparation error with your order and we apologize once again. As soon as you informed us of this issue on Wednesday 08/01 afternoon, we sent the missing package the next day and it was delivered to you on Tuesday 14/01. The carrier proceeded with the delivery and collection of the wrong package quite quickly and we thank you for your availability. We renew our apologies for this issue and remain at your disposal. The France Trampoline team.
excellent consideration of my request and fast delivery
I found what I was looking for without too much difficulty.
very satisfied, fast delivery, and appreciated order control
very satisfied, the trampoline seems to be of very good quality, the safety net is really sturdy!
Very good
Excellent. 😊😊😊😊😊
Great product, the kids are thrilled. Very fast delivery
Excellent trampoline. Excellent customer service.
Responsive customer service at sale and delivery on time.
Very quick response to replace a damaged protective cover.
Excellent welcome and advice, very serious company. Perfect delivery, nothing to complain about
Everything went well. Delivery on time and product matching our expectations
Good advice, trampoline well packaged for transport, waiting to assemble it
Good communication - quickly delivered - easy and quick to assemble - good quality... the children are delighted!
Appropriate package, friendly delivery person but delivery was delayed by 24 hours without warning and without agreement. No missing parts, very easy assembly, very good use.
Very good service, fast delivery, impeccable condition of the boxes, the delivery person even helped me carry all the boxes one by one to get them into the house. Thank you!
Excellent product. The children are delighted. Fast and efficient delivery.
Just a small observation, during the installation of our trampoline, 3 screw caps were missing.
Hello, We are sending you the missing parts today by post. We apologize for the inconvenience. We remain at your disposal, of course. The France Trampoline team.
Very good telephone information. Quick and efficient handling. Fast shipping, very good product corresponding to the description made. However, problems related to the carrier.
Hello, We apologize for the issues encountered with the delivery person. He delivered without making an appointment as you were delivering to a company. The delivery note does not carry any reservations. Of course, do not hesitate to contact us if you have any comments to improve this service and/or questions about the product. The France Trampoline team.
At first glance, very good quality/price ratio. Assembly is quite easy. Good order tracking, good delivery service. So far, all positive!
Perfect. Good quality product. Fast delivery.
Very professional in taking the order and delivery! The trampoline will stay in the boxes for a few more weeks, so it's too early to judge the product.
Very good
So far, there are zero defects... we had a problem with the previous order (deadline not respected) but it was handled with a lot of professionalism.
Hello, We thank you for your comments. We try to react as quickly as possible and in the best possible way for our customers. The France Trampoline team.
A high-quality trampoline for guaranteed enjoyment. A customer service that is very prompt to respond and very reactive. Appreciable payment methods. A suitable quality/price ratio. In short, a purchase to recommend!