Top
Delivered on the scheduled date, quality material that seems solid - to be verified over time. Very good service.
Very good, nothing to complain about, material received quickly
Fast shipping. Quality products. My daughters are delighted 😄
very good trampoline, the assembly instructions could be improved, carrier ok, I recommend
Great advice and support 😊
very good quality product. I just planned to replace the protective net after 9 years outside which is worn. Very happy to still find spare parts 9 years later. Very fast delivery. Ordered on December 21 at 10:30 am, delivered on December 22 at 8 am. I recommend this site.
Reactive and attentive team to best prepare the order and our assembly, thank you!
material arrived quickly, in accordance with the description
I recommend this site, good quality product and fast delivery. My daughter loves climbing the dome. Pleasantly surprised to have found gloves and tools to assemble it. TOP
Good product to be confirmed over time
material available and fast delivery
nothing to say, top service
Nothing to report
Very good advice, very good telephone reception
Very good
Delivery made within the deadlines. Quality material
excellent
Very good
Attention to the customer by email or phone. Excellent contact. I will recommend France Trampoline without any problem!
A bit shaky until the delivery is made. Three sites with different names... and without knowing the ins and outs... question, can I trust? I felt a bit lost and in doubt.
Delivery and trampoline 500 sport top notch 👍. The quality is definitely there. My daughter is happy to soar and in complete safety. Good continuation
Fast delivery and good quality products.
Very well thought out products with a small reservation to make regarding safety considering the 8% slope necessary for adults and teenagers to have fun. A belt and a carabiner should be provided to prevent underestimating the risk of falling. Best regards
Top-notch from start to finish. Easy order on a well-made site. Information provided on delivery tracking. Appointment made by phone for delivery. Timely delivery. And the most important of all: a perfect trampoline that is sturdy and without any defects. I recommend it with my eyes closed. Thank you to the whole team.
Very good!
Fast delivery
The order went smoothly and the announced deadlines were respected. However, the package was in a disastrous state and even the item’s packaging was damaged. Caught by the Christmas deadline and having checked that the item was not broken, I still retrieved it.
Fast shipping during the holiday season. Site that offers items for outdoor activities other than trampolines. I recommend
Thank you
Order processed very quickly and shipped in a very short time. Very satisfied.
Fast and efficient delivery
Very responsive for a delivery made before Christmas despite a problem with the delivery company. Thank you!
First of all, the delivery went very well with a very nice delivery person who helped me with the unloading (220 kg after all). Be careful with the packaging which had suffered some damage but fortunately only on the outside and not the merchandise. As for the trampoline, it is of very good quality. It seems to be of very good quality overall but we will see the wear over time. The instructions are still a bit lacking in my opinion. Overall very satisfied with the purchase and the kids are thrilled.
Problem with the pickup point
Very fast delivery, clear and serious tracking. The after-sales service is also very efficient. Having made a mistake about the size of my previously ordered item online, I contacted the after-sales service which exchanged and refunded the price difference of my item very simply.
Very good
Really top-notch site, fast and when you call you are very well received and especially listened to
Very good
Very good customer service
We really appreciated that you left a message to ensure that the ordered product was correct. Additionally, your sales service was very responsive!
Regret: no warning or advice for tree protection, nor the difficulty of tightening the zip line. It's very light
Hello, We are sorry that you encountered assembly problems. In the product sheet of the zip line, we inform you that tree protections are available, either the reference FTTYROB_TREE https://france-trampoline.com/fr/tyrolienne-slackline/3077-paire-de-protections-pour-arbre-3700730426787.html To ensure that our customers have seen these tree protections, we also offer them as a complementary product in the summary of your cart, before validating the order. Regarding the assembly of the zip line, we provide you with an installation video made by one of our customers in the product sheet. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information. Best regards, The France Trampoline team
Nothing to report
It is not you or your site that is at fault but your delivery provider DPD. The package was supposed to be delivered on 23/12 we are on the 26th still nothing, on the 23rd I can understand the day before Christmas many packages........ but here no info package in CESTAS should have been delivered that day;
Hello, We are sorry that you encountered a delivery problem with our carrier. The estimated delivery time for the DPD carrier is 2 to 5 working days. Indeed, during the holiday season, the transport time may be extended by a few days, which may explain the 6 working days delay for your delivery. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information.
ease efficiency speed and price
Very good service
The trampoline is of good quality but very difficult to assemble, very hard to push the tubes. Explanation and image not very clear. We really struggled even though we are used to assembling things. Moreover, I am disappointed, I waited for Black Friday to get 15% and order the trampoline to have it for Christmas. Later in December it was at 30%, that's a difference of 200 euros after all.
Hello, We are sorry to hear that you encountered difficulties assembling your trampoline. To help you with the assembly of our trampolines, we provide an installation video in each product sheet: https://youtu.be/Kyb4xlcMxMU Indeed the Apollo Sport 500 trampoline is very large and we recommend having at least two people for assembly. We are also available by phone at 05 56 36 04 62 or by email contact@france-trampoline.com for any questions regarding assembly. The entire France Trampoline team wishes you a very happy 2023! Best regards,
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Quick and clear response on the phone regarding the use of the gift voucher. Smooth and hassle-free online order afterwards. Fast shipping and precise tracking. Keep it up, well done.
Perfect