The service was perfect, with the intervention of ***, for the sales representative. The order was executed immediately and delivery took place in the few days that followed. I want to thank the entire France Trampoline team: the sales team, the logistics team for processing and sending the order!
Everything is perfect, from advice to after-sales service, including delivery times.
Fast and efficient
Found an accessory for an old model thanks to my contact, delivered very quickly. Quick and friendly contact.
Hello, I still have not received my order which dates back to September. Consequently, my trampoline is still not covered.
Hello, As explained during our many exchanges, the carrier Mondial Relay encountered a problem with your shipment. According to their general sales conditions (GSC), they have a maximum of 15 days from the date we filed our complaint to determine whether the package is lost or not. After several follow-ups, but having received no response from them on the 15th day, we proceeded to resend your order via another carrier at our expense. Please note that when you select a carrier, you accept their GSC, which are accessible from our GSC. Indeed, you accept our GSC when validating your order. We remain at your disposal for any further information. The France Trampoline team
4th purchase, always perfect. Fast delivery, quality material, especially do not hesitate to order from France trampoline. That's all that needs to be said
Very nice trampoline that bounces well, the kids are delighted. However, the package arrived very damaged but no issue with the final product.
Good
Very very good after-sales service, I highly recommend. Responsive, parts change the best. A big thank you
Good services.
Very good site
Perfect from order to delivery. The product is as described. Assembly is not too complicated and the videos on the site also help a lot.
Perfect, good order tracking, perfect delivery, fast delivery
Very easy order. Very fast delivery. Very friendly and accommodating delivery person. Difficult assembly: the metal elements of the frame fit together poorly. We had to use pulley systems to align the elements properly and fit them together.
N/a
I am very satisfied with my order. The item arrived very quickly. The structure is solid and of good quality. I recommend your site to my acquaintances +++ Just a downside though. You have stock shortages that prevented me from taking everything I wanted at once.
Product delivered on time and in good condition
Very good
Fast, correct, no problem
Fast shipping. Very good quality
Good overall experience. The delivery was very long due to a lack of availability.
Very good, fast delivery. Top trampoline
Everything ok
Impeccable product. Fast delivery, well packaged, very nice delivery person
Very fast shipping. Perfect
Excellent product, of good quality, as a childminder, the little ones are delighted as are my grandchildren.
The basketball hoop is of poor quality. After one day of use, it no longer holds horizontally. I am trying to modify the fixing paste to improve the product.
Hello, We are sorry to hear that you are experiencing a problem with the installation of your basketball hoop. To date, we have not received any email or photos from you illustrating the problem encountered. Please feel free to send us information so that we can see if the hoop has been properly installed or if the fixing paste has a defect. It is important to note that it is not recommended to hang or cling to the hoop or the netting. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at contact@france-trampoline.com. The France Trampoline team
No surprises, item as described! Fast delivery
Order processing and product reception very good. As for the product, the manufacturing quality is very good (given the high price, it's preferable) but the design is much less so. Five water drainage zones for a diameter of 2.5m, of which 4 peripheral zones do not protect the springs.
Hello, We have taken your comment into account. Water drainage is necessary and in sufficient number so that water does not stagnate on the trampoline. Without these openings, water would form a puddle and without these drains, the weight of the water would deform the springs. Best regards, France Trampoline.
Excellent online purchase. Product quality is on point!
We installed the bags this weekend… mediocre quality, you fill one bag and it cracks… result, 3 cracked sausages. Move along
Hello, We are sorry to hear that you are experiencing a problem with your weighting bags purchased in March 2022. Our weighting bags, made of thermally welded PVC, are designed to hold 14 liters of water or 23 kg of sand. Can you tell us how you filled your bags? Where did your bags crack? Please feel free to contact our customer service, either by email at contact@france-trampoline.com, or by phone, Monday to Friday from 9am to 12:15pm or from 1:45pm to 5:30pm. You can also send us photos to illustrate the problem encountered, in order to quickly find a solution. The France Trampoline team
Top customer service, one weighting bag was punctured, I sent a photo and received a new weight. Thank you
Very clear instructions but you have to be careful when stretching the Sandow as the tension can be strong if they are poorly positioned. Excellent product!
Great
Nothing to report.
First order lost by Mondial Relay... Commercial gesture from France Trampoline via Chronopost perfect :).
Order perfectly packaged. Quality product. Nothing to report.
Order faithful to the product description on your site. Good materials overall.
The item arrived very quickly at the depot and the delivery person immediately sent us an email, thank you for your efficiency.
perfectly in line with the "promise" of the offer.
Expensive product but of good quality.
Product as described, very good quality, fairly simple assembly.
Very good
I was well guided by phone in my purchase by the after-sales service. I received the ordered parts within the announced deadlines.
Your product is absolutely not of quality. The seams are coming apart one by one... 0/20. You are putting children in danger. Your fabric is not secure: especially at the seams. They are not strong.. I advise you to invest in reinforcing the seams. Best regards.
Hello, We apologize for the issue encountered with your jumping mat purchased in 2020. Our jumping mats are as solid as possible. For years, their triangles have been attached with 8 rows of stitching and a reinforcement strip under each triangle. After years of selling this system, we are confident in the lifespan it offers with long resistance when the trampoline is used normally. Based on experience, we lean towards your case being a very intensive use of the trampoline, as you changed the jumping mat and all the springs of your trampoline 2 years ago. This approach is relatively rare in fact. Even old springs can last for years after their purchase and rarely break. We understand your negative feedback but rest assured that we provide the most resistant jumping mats on the market currently. Best regards, FT
very good material
very serious service
Nothing to report, service as expected.
Very good!
very good