Quality after-sales service
Satisfaction
Very quickly delivered Serious!!
Everything went well, products and services met our expectations. Thank you for your services, there are still professionals in this country.
Really satisfied with the service and the product, fast delivery, product conforms to the order.
Fast delivery. The assembly was quite long but it went well. The trampoline seems to be of good quality, to be seen over time.
Very happy with the product, however quite disappointed with the delivery: 45-kilo package and by phone the delivery person informs me that I will have no help to carry it to my door... I have to ask for at least some help to carry it up the 3 steps of my home. How can one think that this can be managed alone and without help?
Hello, We acknowledge receipt of your review and are delighted that the trampoline purchased meets your expectations. Regarding the delivery, it is clearly stated in the General Sales Conditions, clause 7 (https://france-trampoline.com/fr/content/3-conditions-vente) that delivery is made to the threshold of the address, the driver is in no way obliged to deliver the goods beyond the threshold or if you live on the upper floor. At the time of scheduling, for these bulky products, the delivery company may nevertheless offer delivery by several people but with an additional charge to be borne by the customer and to be settled with the delivery company. We remain available for any further information by phone at 05 56 36 04 62 or by email at contact@france-trampoline.com The France Trampoline Team
Following premature wear of the net after a few months of use, and still under warranty, the net was exchanged for us without any problem and very quickly. Perfect customer service!
Very good item. Fast delivery, assembly very well explained.
Faster delivery than announced with the package impeccable and perfect fit on our trampoline
Good customer service
Trampoline Jump Up 430. Quality product that bounces very well. With the protective cover, it stays clean and protected. The cover is easy to put on and take off, less than five minutes, just leave it on one side without completely removing it. This trampoline is easy to assemble but takes time the first time because you have to remember to put the parts in the right direction. I recommend the product, it seems to have a good quality-price ratio (to be seen over time), fast and quality delivery.
I jump for joy.
Very professional, even going so far as to call me to verify an order placed online
Very professional and available. Competent and efficient
The trampoline seems to be of good quality, we'll see over time...
Fast and very careful shipping, high-quality product
Very good communication, customer callback, help with the delivery problem. Super pleasant and service-oriented.
Perfect
Super fast delivery, our little grandchildren were thrilled, assembly wasn't easy but luckily we are farmers and with a tractor it was much better, quite high for the kids at 5m
Very good
Very satisfied with the advice and delivery time. Perfect product
Fast shipping
Very good phone reception. The answers to my questions were clear. Very fast delivery service. The children and parents are delighted!
Nothing to say, everything was clear, detailed, and the product was as described.
The site is very user-friendly, I quickly found what I was looking for. The zip line was received quickly and the product matches the description. We installed it easily with two people, the instructions were clear and easy to understand. The material seems to be of very good quality. Our child loves it. I am delighted with my purchase.
Top zip line, both kids and adults can have fun
My daughter is thrilled with her trampoline. You can tell it's very good quality!
Clear instructions for quick installation.
Perfect
Very good
Nothing to complain about! Deadlines and quality are respected
I had a problem with an incompatible spring and the after-sales service was impeccable.
Excellent advice, which was given to me even though I hadn't asked for it. It helped me avoid making the wrong order. I really appreciated my phone contact with the person who called me. I even mentioned at that moment that it was rare to have such a high-quality commercial approach on websites.
Very good service
Quick reception, well-packaged product
Perfect service
Very good
Very good product and very serious and efficient during delivery
everything is perfect: delivery times, quality of the delivery person, contents of the packages, and the product itself, of course!
very good
availability; understanding, efficiency
Everything was perfect: clear site, order, confirmation, fast and free delivery. ...Now all that's left is to set up the zip line! A small remark from a designer: a wooden seat is more valuable, but it would be even better with a rubber toroidal profile fitted tightly, glued.
The trampoline seems to be of good quality. It lacks some explanations in the manual to facilitate assembly.
the quality of the net is very average, we are disappointed
Hello, We are sorry to hear that you are not satisfied with the quality of your textile net. This polyester textile net is very strong with a weight of 100g/m², a material much more resistant than polyethylene, which is a material often used on low-end trampolines. If you encounter a problem with your net, do not hesitate to send us an email with photos at contact@france-trampoline.com or to contact us directly by phone at 0556360462. Best regards, The France Trampoline team
Perfect
recommended by my daughter-in-law
good
Good product, fast delivery, product hard to find on the site
tt OK