Very good service
Impeccable! I ordered an oval 490, the delivery was quick and careful. I assembled it alone in just over 5 hours, my children love it.
Very good product, of very good quality.
After-sales service attentive and very responsive Thank you
Fast shipping, well-packaged parcel. Easy to assemble. Perfect overall.
excellent product and excellent customer service
Trampoline received very quickly. Perfect quality, well-made instructions. Nothing to complain about, except that it created a lot of joyful screams from our 3-year-old child who is having a blast in it. By the way, the safety net part is really well made, there is really no risk of falling outside, unless we forget to close the entrance zipper properly. In summary 👍
Product as described, quick delivery.
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No problem with delivery. Overall the product meets my request, but there were many black wires along the zipper (serving for its fixation) that were loose and blocked the opening of it. Manufacturing defect?
serious, fast, efficient
No serious after-sales service follow-up... Request for information for spare parts due to very violent weather on a brand new trampoline... No professional feedback... It is in relation to its after-sales service follow-up that we measure the quality of a company, its seriousness, and especially its respect for existing customers! And here I clearly understood the message... Very very disappointed!!
Hello Sir, thank you for your feedback. We understand your disappointment and we are in the process of reprocessing your file for your trampoline returned due to violent winds/storms. However, we would like to remind you that the coverage of warranty parts is not correlated with the various unfortunate weather events. The structures in your garden can be protected by an insurance company if you wish. We hope to find a solution together as quickly as possible and we assure you that we are doing our utmost to ensure your satisfaction. Best regards, the France Trampoline team
very satisfied, fast delivery and telephone service is very attentive, kind and friendly.
Perfect, nothing to complain about. Everything was great from start to finish. I highly recommend France trampoline.
Quality material, meets our expectations, delivered quickly. The package was damaged but nothing was missing or damaged.
Bravo, always listening, don't change anything because this is my second trampoline.
Reception in time of my replacement net for a Boost'up 390 trampoline... But the frame made up of several fiberglass rods is too short. I had to remove pieces from the top frame to try to complete the bottom one... As a result, the whole thing is fragile. Therefore, at least 50cm of fiberglass rod is missing at the bottom of the net to have something solid. Too bad.
Hello Madam, We have taken note of your information. We are sorry to learn that you have encountered this type of inconvenience, as indeed our fiberglass arcs are packaged so that the diameter is correct for your trampoline. We have been operating this way for several years now, and we are surprised that you are facing such an issue when reassembling your trampoline for your children. We invite you to contact our customer service by email at contact@france-trampoline.com with photos to find a solution to your problem as soon as possible. We renew our apologies. Best regards, the France Trampoline team
great
Very good telephone reception and serious in delivery
Order went very well, delivery a little more complicated, it's a shame
Everything without problem. Fast delivery
👍👍👍👍👍👍
Perfect
Everything is perfect!
Fast delivery, happy to buy a brand, with spare parts or accessories if needed
Very good
Product found easily, delivered quickly. Too bad the shipping costs on the site are so high, I avoid ordering on the site unless I have no choice (replacement part).
Product meets my needs ==> conforms to the order
Fast and careful delivery, very explanatory assembly instructions, and a quality trampoline for a reasonable price! Both kids and adults are having fun 😊 Thank you
Very good item
Nothing to say about the order, tracking and ordered material, it fully met my expectations. I recommend!
Order and delivery were great! The assembly was difficult and very long. Quite disappointed with the quality-price ratio, the quality of our first trampoline from a competing brand seems better. Our son has already gotten his foot stuck between the springs because the protection is poorly designed. The basketball hoop is very much liked and the plastic seems solid to see over time.
Quality product
Perfect for everything. It's reassuring to know that Perfect service still exists in France! Thank you also for the refund of the overpayment. Very honest of you.
Fast delivery, great quality-price ratio, nothing to say, I am happy to have bought on your site!
Quality products, fair prices, responsive: email exchanges handled within the day, professional and good advice, fast shipping, thank you
Perfect. Very good customer service.
Perfect!😊
Very satisfactory, nothing to say except a very high professionalism and a very pleasant customer welcome, well done
Nothing to report
Meets my expectations...
Fast delivery, product quality corresponding to the advertisement
Order received on time, quality of the products superb
Very satisfied with my second order and the information by phone before my purchase.
A very efficient customer service.
Satisfied with my purchase
Satisfied, the products are true to the description. The ninja course allows for new adventures in our garden. The skate/swing for slake, however, can hardly be used with the ninja course when everything is set up for young children.
The material is of very good quality, the packaging and express delivery perfect.
The person I spoke to on the phone for a return due to a size error was not very friendly and not very attentive. I called back a second time a few minutes later and it was the same person who answered. She was supposed to send me a spring that I never received.
Hello, thank you for your feedback. Following your request, we tried to call you to verify what length of spring you needed, without success. Not having heard back from you, we did not know what the correct reference for your trampoline was. We apologize for these circumstances and will send you a spring today. You should receive your product in the coming days. Best regards, the France Trampoline team
Very clear site. Receipt of the package faster than expected. Installation guide quite explicit, but could be improved.