The material is of good quality, large size, more than I imagined. The assembly instructions are insufficient for some steps. We managed to get through it anyway. Overall satisfied with my purchase.
Order delivered on time at the relay point. No remarks to make.
The trampoline is of very good quality; delivery was delayed but everything was done to minimize the delay. Nothing to complain about!
Quality product, assembly instructions quite precise. Assembly requires two people but it is possible to do it alone with a lot of time! The trampoline seems very solid to see with use over time.
Material received within the announced time during the purchase. Very good quality material. My children enjoy it greatly.
Very good product despite the long wait for delivery. I was warned of a 4-week delivery time which was extended by 2 weeks, which can happen given the context... however I am very disappointed regarding the payment as my payment was debited at the time of the order and not at delivery!!!
We can buy the parts to replace the defective ones. Perfect for keeping the trampoline in good condition. It is like new!
Order compliant with expectations, however after 21 months the fabric is pierced. Yet the tchoukball was brought in after each use.
Hello, thank you for your feedback. Please feel free to contact our customer service with photos of the product (contact@france-trampoline.com). A replacement net is also available on our site (https://france-trampoline.com/fr/but-cible/2409-filet-but-de-tchoukball-3700730425773.html). Best regards, the France Trampoline team.
Very responsive.
The announced deadlines are not respected and assumed. We purchased a ninja course, 2 jump'up 360 trampolines, accessories, and spare parts about 8 months ago due to a violent weather episode. You refused to send us an invoice including the trampoline purchased in December 2020 and the accessories purchased a month later (they were not available at the time of the trampoline purchase), to facilitate a partial refund from the insurance. Moreover, the price of the trampoline has increased by 20% in 6 months and you did not want to make a commercial gesture. You will understand our dissatisfaction.
Hello, thank you for your comment. After checking, the invoice was sent to you by email on 22/06. The email may have arrived in your spam, we apologize for these circumstances. Invoices are otherwise directly available in your customer area if needed. The prices of our trampolines have indeed increased due to the rise in raw material prices with the health crisis. We had to adapt and align our prices with those of the market. Best regards, the France Trampoline team.
Very professional and very kind.
Very nice and good product. Unfortunately, there is a small problem and after contacting the company by phone still no response.
Hello, thank you for your feedback. You must have called us outside of our opening hours. We do our best to contact customers back as quickly as possible. Please feel free to call our customer service between 9 am and 12 pm or from 1:45 pm to 6 pm at 0556360462 or by email (contact@france-trampoline.com) if the problem persists. Best regards, the France Trampoline team.
Plan not obvious but we managed to get there.
Great contact with customer service, very satisfied with the solution found.
SUPER
Good quality of the material, too bad the zipper doesn't go down lower because it's difficult to access the trampoline.
Very good
Reliable and fast
Order compliant, good telephone information.
Very good
Everything was perfect. The delivery was on time. The delivered items were as expected, without surprises. I recommend FRANCE TRAMPOLINE where I have been ordering items since 2009 with complete confidence.
VERY GOOD QUALITY PRODUCT
good service
our order went well.
Very good material
Great order well placed Quality trampoline the kids are having fun thank you
Material received as ordered, of good quality. Delivery on time.
Order received quickly. Large selection of spare parts.
Fast delivery and quality product
I called to find out which net I should order but I was not fully informed which means I did not order the right model. The exchange was accepted but I had to cover the shipping costs.
Hello, thank you for your comment. According to our system, your order was placed directly on our site. Therefore, returns and exchanges are at the customer's expense. We do our best to ensure that our product sheets are as complete as possible. Our customer service is available for any additional information before ordering. Best regards, the France Trampoline team
Very good service overall
Delivery time much too long: about 2 months for a ladder.
Hello, thank you for your comment. When you ordered on 15/06, the restocking date for the trampoline was 06/08, as indicated on the product sheet. The product was finally shipped on 01/09 due to an additional delay. We apologize for these circumstances and do our best to inform our customers of the most realistic restocking dates possible. Best regards, the France Trampoline team
very good
Excellent advice at the time of ordering, followed by careful shipping. The products are of quality and very well thought out.
top
Perfect
Everything met our expectations, but the customer service platform is a bit cumbersome
A quality product with top order processing speed! Thank you
perfect service
Good quality
perfect
Your advice and your response speed when placing my order were excellent. The follow-up and the information received surprised me: it's the best service I've ever received, even at ***! Well done!
Quality products and fast delivery. Very satisfied. I recommend.
GENERALLY GOOD
VERY GOOD QUALITY TRAMPOLINE. FAST RECEPTION. VERY HAPPY
Good quality
Very good but should improve in mastering and competitiveness of transport costs. Beware Amazon is lurking!!! DT
Serious seller, fast and careful shipping
Fast delivery. Defect on net changed immediately. Really to recommend
Fast and careful shipping. A bit expensive but of good quality