Very good experience with customer service. After a mix-up with the order, they were very efficient in correcting the mistake, good communication, providing regular updates on the follow-up and even made a commercial gesture in the end. Among the best customer service experiences I've had.
Clear
Hello, online purchase OK, FT contact OK. For the product (a replacement jumping mat, this one is waiting for Spring to be assembled, so no review for now) For complete trampolines, given the sums involved, one might regret that there are no demonstration spaces (at the regional level for example). I wanted to acquire a large rectangular trampoline, but in the absence of product visualization and given the investment, I did not take the plunge! Another idea I had submitted at the time: With the agreement of customers who have already purchased a trampoline from you, having contact details to possibly see the products in place. Best regards
Careful and fast shipping. Quality product.
Average rating due to delivery issues: contrary to what was announced during the order, the delivery person did not contact to set a delivery day. He showed up at the delivery location without notice and we had to improvise a delivery at a kind neighbor given the weight and bulk of the package
Hello, thank you for your feedback. We apologize for the delay and these circumstances. We will escalate this information to the carrier and ensure that it does not happen again. Best regards, the France Trampoline team
The parts I ordered for my trampoline are ideal and were delivered in record time
Fast shipping and compliant with the description. Very good!
A bit expensive.. but it fits very well with my topflex brand trampoline which no longer manufactures the product
Very fast delivery despite the very large orders before Christmas. Accommodating and responsive. Nothing to complain about, I recommend.
VERY SATISFIED WITH THE PRODUCT
everything went well!
excellent service!
Impeccable delivery tracking Fast delivery
Good site Good product quality Good delivery
Very good
Delivery via Mondial Relay, a few days before Christmas, arrived quickly. Material well packaged, box almost too big. Missing the user manual. Kids are happy, parents too!
Easy order Fast delivery Perfect product!
Excellent
Not seeing the order arrive on time, I called. The order was left "in limbo"! for no reason! Too bad during the Christmas period! Luckily I called! Otherwise, good reception on the phone, and product matching expectations.
Hello, thank you for your comment. Your order was placed on 11/12 and was indeed shipped on 16/12 with a delay. We apologize for these circumstances and assure you that it will not happen again. We do our best to ensure our customers receive their products as quickly as possible within 3 to 5 days of delivery. Best regards, the Trampoline team
simple effective fast
Very good service
Very satisfied in everything!
The assembly of the trampoline is more complicated than announced, it requires two strong people, it's complicated; it should probably be mentioned in the instructions but the result is great
Product conforms to the description. Fast delivery.
Product conforms and very satisfying
Fast delivery, clear assembly, quality material, everything is perfect!
Order arrived in good condition and on time
The technical information of the products is complete, which facilitates online choice. The received product is of quality and very solid, the delivery was fast. The assembly instructions are also very clear and facilitate assembly. Very satisfied with my purchase!
Good
Nothing to complain about Delivery time announced respected
Very good
Nothing to report
2nd year that I order from you and I am very satisfied with the ordered material and for the shipping even if there was an error on my first order. Otherwise your team is very responsive. Thank you for our children.....
Very good only small downside my preferred dates specified in my email were not "raised". Very good telephone reception and material that seems to be of very good quality.
Very good service.
Very happy with my purchase.
Very good product
Great
Very high quality product, easy to assemble. Certainly a bit expensive, but we'll see over time how it ages.
Perfect very serious
product meets my expectations
Very good quality product Fast shipping and very well packaged product
Very good product
As for the order, the delay and the protection of the package, nothing to say: perfect The quality of the ninja course: superb quality, in line with the reputation of France trampoline A downside: the price of additional accessories, way too expensive compared to the competition.
Very good purchase Confirmed Impressive delivery speed
Delivery on time and well packaged product. No issues.
Good after a first delivery arrived damaged the second was perfect
Respect for the delivery date. Trampoline not yet assembled.
Thank you for your work
Fast, efficient. Very good