The order tracking was perfect despite supply issues.
Order conforms and France trampoline is very accommodating
lack of assembly instructions, you have to call to get an amateur video, on the other hand, very disappointed with the new attachments of a cushion that I replaced (already France trampoline) After an exchange with FT, the email response was not up to FT's reputation.
Hello, thank you for your feedback. We apologize for the lack of installation instructions with the product. Please feel free to contact our customer service (contact@france-trampoline.com) to receive it quickly by email. Regarding the cushion attachments, these may change from year to year to ensure that the cushion is held as well as possible to the steel frame. Best regards, the France Trampoline team
Fast delivery
Merchandise conforms, deadline respected
Everything went well between the order, its reception, and its use.
the item meets my expectations, fast delivery, well done
Very good in all respects (quality, price, delivery)
Great, I bought this Apollo sport 500 trampoline for its XXL dimensions. Well-designed, quality product. Some plastic hooks broke quickly when attaching the net, customer service contacted = very good contact, no difficulty replacing with metal hooks quickly sent. I recommend taking the ladder sold on the site for this trampoline = easier access. Ladder of good quality as well.
Very correct.
The trampoline was delivered on time. Upon assembly, the material seems robust and of very good quality. On their first jump, my boys said "wow this one is really great" compared to our old trampoline from a competing industrial brand.
product conforms to my request and delivery on time.
satisfactory.
Nothing to report
The package was damaged but did not affect the product.
Nothing to report
very good service and product!
Very good, good responsiveness following a small anomaly on a tube
The products are well presented. To find you, you still have to search for French products, as you do not appear in the first search.
On the new trampoline I had attachments that broke - they sent me new ones for free. Very good service
Impeccable
Nothing to complain about. On time and friendly
very satisfied.
Quality and secure material
Good for the product and delivery... however, it is not quite suitable for my trampoline... regarding the lower attachments of the net frame. To see over time with a DIY done... Moreover, I find the exit of the trampoline through the net dangerous... children can trip at the foot and are forced to hold on at the net closure level with their hands to pass the exit... to see also over time
Hello and thank you for your comment. Unless we are mistaken, your trampoline is not of our brand. Our spare parts can also fit other brands but are not always compatible. Regarding the net entrance, we previously had an L-shaped opening but the new trampoline standard requires us to offer only a vertical opening. Best regards, the France Trampoline team.
Good material, delivery within the deadline, OK
Very good service.
Excellent product and fast delivery.
We were very satisfied with the ordered item and the delivery timing.
Available and efficient team
Responsiveness and speed of delivery. Quality product. Conforms to the order. The children are delighted
Very good quality. Perfect service. The after-sales service contacted me before sending the order to validate the correct item. Top
Very good
Correct.
Very good
A delay more than too long...... What a shame
Hello and thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on our site. The products were indeed delivered only at the end of July. We are currently facing difficulties in restocking certain references and we apologize for these circumstances. We are doing our best to ensure our customers receive their products as quickly as possible. Best regards, The France trampoline team.
Super Zipline
Order placed well
Order made following a damaged cover, France trampoline customer service very responsive and professional. Diameter error of the cover, but the error was quickly corrected by customer service. The only downside, the delivery person left the order on the trampoline which did not allow me to refuse the package that did not have the correct diameter. But France trampoline took it back at their expense, and quickly sent the correct cover without charge.
Perfect
A bit of wait on my order but good reception and perfect material. Thank you
Product conforms to the description, very fast delivery and impeccable quality.
Order shipped on the scheduled date (forecast according to restock). Well packaged. It is really interesting that spare parts for trampolines are always available! It is truly a guarantee of quality for France Trampoline.
Very long to arrive.
Hello, thank you for your feedback. At the time of your order, the items were not available before 30/06, as indicated on the product sheet. We sent you the products without delay as soon as they returned to stock, which was 10 days before the initially planned restock date. We apologize for the waiting time and do our best to inform our customers. Best regards, the France Trampoline team.
Super product. Fast delivery 👍
Very long delivery time because parts are pending.
The delivery person was very nice, he dropped off the package where it suited me and all with kindness and friendliness. It's a bit complicated to reach the office by phone and leave a message. But they are serious people in their job. A safety note, I have 8 small children and the youngest (4 years old) had the idea to go underneath while the others were playing on top. So supervision is essential, but maybe a net underneath would be welcome.
Quality material delivered on time.
The first part of my order was sent to me while there was a stock shortage on an ordered accessory and the second part was sent to me right after the restock. The different deliveries were perfect.
Very good service