No difficulty
Bought with a release date of July 26. But ultimately delivered a month later. It could not be used this summer. Misled by the date displayed at the time of purchase..
Hello, thank you for your comment. When you placed your order on 11/07, the restocking date of the trampoline was 30/08, as indicated on the product sheet. On 12/07, the restock was advanced to 30/06. The product was finally shipped on 06/08 and delivered on 12/08. Your children were able to enjoy the trampoline during the month of August. We apologize for the slightly long preparation time and assure you that we do our best for our customers to receive their orders as quickly as possible. Best regards, the France Trampoline team
Excellent quality, bucket mat and springs perfect! My children are really happy to be able to jump on this trampoline
Clear presentation. Good product found
Delivery before the scheduled date, package without problems
Perfect
Good but assembly time longer than announced
Order received on time and in line with my expectations
Very good quality trampoline, I recommend without hesitation.
Service 👌 site to recommend
Very good
Zip line conforms to the description. Easy to assemble, and the kids are having a blast.
Excellent service.
The measurement indication was not very clear, I had to return the jumping mat and the net. However, excellent phone reception, clear explanations, perfect product exchange, and great delivery speed.
Good
Very serious! Highly recommend!
Very good!
Very Good
Very satisfied
very good phone reception, a very competent and helpful contact, very fast shipping
Long delivery and item slightly different from the previous one!
Hello and thank you for your comment. When you placed your order on 05/07, the net was not in stock until 25/07, as indicated on the product sheet. We shipped the product on 07/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Your new net should last you as long as the old one. Best regards, the France Trampoline team.
Delivery in several parts, still missing some pieces
Hello, thank you for your feedback. We have checked your order and according to our system, all spare parts were shipped as soon as they were available (jumping mat on 13/07 and net on 09/08). We indeed had delays in restocking the net, we apologize for these circumstances. Our customer service will get back to you by email to get more information regarding the missing parts. Best regards, the France Trampoline team.
The order was a bit long to receive! But I found a trampoline like new
Delivery scheduled for Saturday but postponed to Monday due to an "incident". Other than that, everything is perfect.
Quality products. The advisors are very professional.
Fast delivery
Very good material, the buried trampoline is a success. And much safer for parents. No issues with the order, delivery on time. I recommend.
Delivery a bit long due to covid. Efficient phone support.
The product is very disappointing compared to the old one. Seems very fragile. There are already 3 broken hooks
Hello, thank you for your comment. We apologize for this issue encountered. We will send you a dozen hooks under warranty as soon as possible. Our customer service (contact@france-trampoline.com) is at your disposal for any further questions. Best regards, the France Trampoline team.
by phone I was able to quickly order exactly the items that needed to be replaced.
No problems with the delivery and the product
VERY satisfied.
I had to re-drill the tubes to be able to put them in place, no worries about the rest.
fast delivery, excellent quality trampoline, I am very satisfied!
Trampoline received quickly, very nice quality, assembly plan very good, effective and pleasant bounce, the whole family is very happy.
Nothing to report.
Serious company and above all, you can find spare parts even years after the first purchase
Excellent product
Purchase made without problems. Delivery delayed due to a shortage of parts and difficult supply. Always kept informed of the progress of the order. Very good communication.
Very good phone reception and relevant advice for replacing spare parts. The products are of good quality.
Perfect, I recommend France trampoline
Good but a bit long delay
Everything in order, no problems. 100% satisfied
Fast delivery (small downside nonetheless on flexibility, you need to take a day off as we only have a date and no time) Customer service with staff available immediately to respond to all our information requests (delivery, assembly...) that's great! Superb aesthetic product and especially of quality! Despite the small downside on delivery, I recommend this site and give it 5 stars!
Satisfied with the order, the product, and the delivery.
A true professional for trampoline
Delivery time was very delayed and each time, we had to call to find out where the order was!! However, the person on the phone was always very pleasant and very available
Hello and thank you for your comment. When you ordered on 26/06, the net was not in stock before 31/07, as indicated on the product sheet. We shipped the product on 05/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.
I had problems with the carrier who delivered in two parts and the package from the second delivery had been opened and resealed by the carrier.
Hello, thank you for your comment. Your order was delivered in two packages, as it involved two spare parts. We apologize for the delivery issues encountered. Please feel free to contact our customer service (contact@france-trampoline.com) so we can relay this information to the carrier. Best regards, the France Trampoline team
Quality material. Easy installation with 3 people. The only downside is the price, but otherwise, I recommend the product
Accessories for zip line ordered from Switzerland. Very fast shipping and reasonable shipping costs, I am pleasantly surprised. The products seem to be of good quality. To be seen over time.