I am delighted with the trampoline I purchased. However, I am not satisfied with the delivery method: the carrier did not deliver on the scheduled day and I had to insist at the second agreed appointment for the delivery to be made after 5 PM.
Very good product. It seems to be of good quality. We will see in use....
Fast and reliable
Only one small problem with the delivery where I had to call many times to be delivered on time. I had requested express delivery in 48 hours and if I hadn't called your services several times and called the delivery person, I would have been delivered 5 days later.
Delivery time not respected
Hello Madam, we have taken your comment into account and we apologize for the inconvenience caused. We have communicated your dissatisfaction to our logistics regarding the delivery time, which was 6 working days instead of the 5 working days announced. Please know that we are doing everything possible to meet our deadlines and that if needed, we are available from Monday to Friday at 05 56 36 04 62. We remain at your disposal. The France Trampoline team.
Very effective advice over the phone. Delivery within three days. Everything was perfect. Well done.
EXCELLENT. Very good quality trampoline, easy to assemble, identical to the ordered model, fast delivery.
Excellent products but it's a shame there is no assembly instructions for the trampoline surround!
Great, nothing to say.
Fast order and material meets my expectations (just a small tear on the tarp surrounding the springs, I hope it won't widen)
Very fast delivery. Product as good, if not better than the original... We will have to appreciate its durability over time!
Damaged packaging because the package was on a very small pallet. Assembly instructions are not detailed enough in my opinion. The material is of good quality.
Hello Sir, Thank you for your trust and we are delighted to see that the trampoline, once assembled, fully satisfies you. We will contact you directly to gather your feedback on the areas for improvement regarding the assembly instructions. Additionally, you mentioned receiving the damaged package. We apologize for this, but after verification, you did not leave any reservations on the delivery note. We advise you to specify this if necessary; otherwise, for the carrier, the package arrived in perfect condition and no claims are possible with them. We remain at your disposal. The France Trampoline team.
Delivery on time. Solid trampoline that should last over time. Jumping surface large enough for my two teenagers. Good purchase even if a bit expensive.
The only negative point, the shipping costs are too high.
Very good, except the cushion attachments that broke. Be careful not to hook them with the net attachment underneath but around the circular tube of the trampoline. I have warned and hope for a replacement delivery of the elastics???????? I am still waiting. Otherwise, the edge of the cushion rises and reveals the trampoline tube, probably due to the net. There would probably be a need for additional cushion attachments. Otherwise, excellent product. Excellent sturdiness when my daughters jump on it, nothing moves. Well done to France Trampoline.
Product conforms to the order, delivery time respected. Good quality product, easy to assemble.
Very good, very efficient response to emails, delivery on time. No issues.
Perfect!!
First, the website is very well constructed to help choose the trampoline. We opted for the model ***. The order went smoothly and delivery was in less than a week. Having the experience of a trampoline bought from large retailers that lasted 4 years before the fabric tore; upon receipt, I noticed the difference in quality: the structure, fabric, and protection are really sturdier and justify the price difference. The only downside is the fragility of the plastic hooks for closing the entrance. The paper manual is a bit lacking, but the tutorial found on YouTube is perfect.
Delivery without difficulty of spare parts
Perfect delivery conditions. Quality material. Clear instructions. User safety is prioritized. Note, assembly requires two people and some handyman skills.
Delivery on time, good technical advice over the phone without waiting. The quality seems to be there. The only downside is the receipt of the check to validate the order is not very commercial.
I am satisfied with the purchase of the trampoline. However, the assembly manual is really not up to par. I spent 2 days assembling it. You can take inspiration from the assembly drawings at *** where everything is explained from A to Z.
Hello, we have taken your feedback into account and will contact you to understand which points you were missing information on. We also have assembly videos on our YouTube channel if you need more visuals for the assembly. We remain at your disposal from Monday to Friday. The France Trampoline team.
Very satisfied but we are after the purchase of the trampoline
very high responsiveness and sense of service for sending these spare parts for a defective part
Very good
Very good
The delivery went smoothly and on time. The quality of the product is really up to par, my children can't get enough of it!
Very satisfied with my purchase, I highly recommend it. Small downside, the plastic hooks, but quickly resolved by the after-sales service who sent me metal hooks. Perfect, my children are delighted. Thank you.
Ras
A very high quality after-sales service: attentive, quick, and efficient. I highly recommend.
High quality trampoline, easy to assemble.
VERY GOOD SERVICE FROM A TO Z, including delivery
Very comfortable hammock
Hello, fast and careful shipping but did not receive the right color of the hammock. Ordered a Mexican in canary color. Received a white one. But now it is open and comfortable anyway.
Hello, we are pleased to see that the hammock received still meets your expectations and is perfectly installed at your place. Regarding the received color, we have reported the information and corrected the bug on our site to prevent this from happening again. Additionally, we had mentioned exchanging the received hammock for the selected color within a few days or a commercial discount, and it is the latter solution that you wished to retain. The refund has been processed by our accounting department and should appear quickly in your bank account. We remain at your disposal if needed. The France Trampoline team.
Very good company, impeccable salespeople
Quality trampoline. Easy contact. Great customer service.
I placed my order by phone because choosing a spring on the site was complicated (very important choice). There was a quantity error at delivery but after claiming, the balance arrived quickly and without shipping costs. Excellent phone contact.
For now, good product corresponding to the expectations of our young clients. The after-sales service responded to our expectations and our sales representative answered all our questions and requests effectively.
Perfect!! Excellent customer service and after-sales service, product of very high quality!! I completely recommend this seller to anyone who wants to be satisfied and heard in a trampoline purchase!!!!
Good manufacturing quality. Well-made assembly guide. Delivery was made just a few days after the order. Overall, we are very satisfied.
Retail site, fast shipping. I recommend.
Efficiency and kindness. Everything is perfect!
No problems when placing the order (broken part covered by warranty). Perfect delivery within the specified time. Nothing to complain about.
Very good.
Very good.
Very intuitive and informative site. Timely delivery. Quality of the material. Assembly instructions could still be clearer. Quality information, solutions provided, very responsive customer service.
Nothing to complain about.
Customer service is very efficient and responsive. The replacement of defective parts was done very quickly.
Good advice, good quality, meets expectations.