good product and fast delivery
Delivery very good and super trampoline, the only downside is at least 3 for the assembly! the children are delighted I recommend!!
Fully satisfied with the services of France-Trampoline; very fast delivery, clarity of information. Only negative point: very high shipping costs.
correct
Friendly and concise phone reception. Delivery received within the announced deadlines. Accommodating carrier. Long assembly (more than 4 hours for one person) but simple (clear instructions and good advice). The trampoline seems to be of very good quality. As soon as installed, it was fully used this weekend and delighted all ages.
Very good responsiveness and impeccable service
Fast delivery, robust and quality product that inspires confidence. Disappointment with the igloo tent, which apparently cannot be set up at the same time as the safety net (contrary to what some photos on F. Trampoline's blog suggest).
Hello, we thank you for your comment and have noted your feedback on the tent. The images displayed on the blog come from a customer who installed the tent attachments directly on 2 poles of the safety net. We intended to mention this in a blog article but however, on our website and in the explanation sheets, we clearly state that the installation must be done at the junction of the frame and the legs of the trampoline. It is therefore necessary to remove the textile net and 2 poles of the net to install the tent according to safety instructions. We remain at your disposal in any case. The France Trampoline team.
Clear and complete site. The trampoline was shipped very quickly after my transfer, it seems robust, to see after a few years... The delivery by the carrier was a bit problematic (change of company, one day delay, no pallet truck to unload, had to carry the boxes by hand...) In short, for now very good. If, a detail already noted I believe, the instructions do not mention that the legs need to be adjusted in a certain direction to then fit the next piece, and if you fit it tightly, it is very difficult to then turn the leg to position the hole in front of the ratchet of the other piece. The instructions should mention this because apart from that, they are well done.
After a few days of use, the Trampoline Booster 490 proves to be an excellent choice. Used by 4 small children (3 to 6 years) together + sometimes 1 adult, made possible by the large jumping surface. Only 2 difficulties in installation: - difficult assembly of the tubes (fitting level) - some tensioners (attachment fixation level of the lower part to the fabric) of the safety net did not withstand the first use by an adult. We had to replace them with smaller tensioners. No problem since.
Serious material exuding confidence, delivered very quickly, well packaged, with correct explanations. What more could you ask for...
The instruction booklet for assembling the trampoline is poorly translated, not very clear and lacks clearer photos or drawings. Using technical words is good but with a drawing or a photo is better. It would be good to say that at least 2 to 3 or 4 people are necessary to assemble a large trampoline, that you need a ladder to fix the net (one person inside and the other outside). It is forbidden to be on the trampoline with something, I received the net for the children to play football so more than 1 person and with a ball. The booklet specifies no more than one person, I acquired the 460. On the phone, the person specified that 1 adult and 1 child could be together, being careful of course. What are the rules exactly? Are they different depending on the size of the trampoline? Knowing that in winter the trampoline can be used, what do you advise me to protect it well without dismantling the net? I may have other questions in use, I will contact you. Best regards
Hello, thank you for your feedback and we will take the time to answer your questions. The assembly instructions are made in our offices in Bordeaux by management and they evolve regularly thanks to your comments. The parts are indeed named precisely but this is necessary for optimal assembly. We have taken your request for larger diagrams into account. We regularly assemble trampolines for activities and we are always 2 for the assembly of a small or large trampoline. It is recommended to use the trampoline with only one person regardless of the diameter of the trampoline. After technically, the ordered trampoline is very sturdy and tested for the weight supported. For winter, if it is used regularly, we recommend putting a protective cover on it. We remain at your disposal. The France Trampoline team.
Nothing to report, good product
I did not give 5 stars because of the delivery: indeed, the package arrived on time at the STG warehouses but when they called me on Thursday to schedule the delivery, they did not offer me anything before the following Tuesday!!! They are only 20 minutes from my home, so I took my own vehicle to go pick up the package myself, which I was able to retrieve the same day. There you go, I know it's not France Trampoline's fault but I am not satisfied with the delivery. However, everything else is perfect, unbeatable quality and very professional site!!!
Very simple order process, very fast delivery of the product and in very good condition. Product of very good quality, in line with what we expected.
perfect
the trampoline is of good quality, however we received the net with a hole about 4 cm (a seam that did not hold) and the ladder is not easy to assemble.
Hello, thank you for your comment and we are pleased to see that the trampoline meets your expectations. We have also contacted you by email regarding the protective net. We remain at your disposal. The France Trampoline team.
Good
very good
****
I am very satisfied with France Trampoline's services: first of all, excellent quality material. Then delivery in record time by extremely friendly people (I ordered the trampoline on a Sunday, it was delivered on Thursday!!). Easy to assemble. The three times without fees was greatly appreciated. The telephone services are top-notch! In short, I have nothing but compliments for you. Thank you. My children are delighted and say that the trampoline bounces better than others they have tried at their friends'. Best regards, ***
Perfect order and fast delivery, material conforms and of good quality, the assembly instructions need to be reviewed.
completely satisfied except that to simply order a ladder for the trampoline, I had to spend almost as much on shipping as on the purchase of the ladder. You should include the ladder in the price of the trampoline supply.
Hello, thank you for your comment and we are glad to see that the trampoline still suits you. The ladder is indeed sold at 29 €. Regarding shipping costs, they are 12 € for delivery by carrier to the requested address within 48 hours generally. This service does have a cost and the majority of our customers actually request this service. During your initial order, the ordered items were mentioned. We offer you summaries of your purchase during the ordering process. We apologize if this was not sufficient for you. In any case, we remain at your disposal. The France Trampoline team.
Quality product and impeccable service
The trampoline seems very sturdy. Product delivered quickly. A few inaccuracies in the assembly instructions, which made us lose a bit of time... but overall easy to assemble (you need 2 or 3 people).
very good products, easy to install and robust. The advantage of buying French is having spare parts very easily and quickly.
nothing to say, fast delivery with phone appointment as agreed, impeccable condition, easy to assemble, the kids love it.
excellent rectangular trampoline easy to assemble mini max trampoline stable perfect for doing my daughter's exercises like at the physio would like your site to make a handle that fits on the mini max since there is already a hole on one of the legs for intensive sports sessions **** best regards
Fast delivery. One item was missing. After checking with customer service, it was sent to me afterwards.
Good quality trampoline and easy to assemble. Good value for money. As this is the first one I own, I can't compare it with others on the market in terms of quality and finish. Nevertheless, the materials seem solid and once assembled, the trampoline looks "better" than others I have seen. Three small criticisms nonetheless: 1) it is not easily disassembled: it is often very difficult to remove the springs from the metal frame (even with the help of the tool) 2) it is a bit stiff even though the bounce remains powerful. 3) the protective pad should cover a bit more of the metal edge to avoid hitting it after a bad landing (this is from experience). This can be remedied by adding foam tubes around the frame. It is true that we use the trampoline acrobatically even though it is specified not to do so. So apart from the disassembly, the criticisms above are normal given the unforeseen use we make of it. We would have liked a softer bounce, but not less powerful like on Olympic trampolines nonetheless. This may not be possible in this price range.
Hello, thank you for your comments. Our protective pads do cover all the springs and there is even a small skirt of about ten centimeters to cover the frame tube. We wonder if the installation of this piece was done correctly. Unfortunately, we cannot make a trampoline "softer but also powerful". It is a bit contradictory. We remain at your disposal for any questions. The France Trampoline team.
I ordered by phone from a charming person who did everything to inform me as best as possible and asked me relevant questions to validate the choice I made. After checking with her colleagues, she confirmed a delivery for Monday (order made on Thursday morning). What a surprise it was for my children and me to receive it the very next morning! Assembled in the morning (you still need a mass and a big piece of wood to protect the metal to get the tubes into the circular base, the mallet recommended in the instructions is not enough). Since then, my children, their friends, and even I are daily enthusiasts. I must say that given the age required for this material, we have not yet put up the safety net (more reassuring but less visually pleasant when jumping and visually from the inside as well as the outside. The rain cover option offered is perfect, although one of the elastic hooks gave way on the first day (in my opinion, you should review the quality of these low-end plastic hooks). I am delighted with the service and the material. Posted on Facebook and became a fan of your page.
No issues for us, both in terms of communication and delivery quality. Good quality product, to see over time! Like many complaints, assembly instructions not detailed enough...
No problem with the shipping and it was quick, they listened to us regarding the delivery date. Box in good condition and trampoline of very good quality. The instructions sometimes lack precision for certain assembly steps.
Appolo sport junior, I am delighted with the trampoline which is of very good quality, easy to assemble. Delivery on time. I recommend.
Very good product, well thought out entry into the net, good safety on the bars, timely delivery and friendly delivery person!
The kids are thrilled and so are we!! We saw the difference with the old trampoline, bought at a low-cost store. The difference is huge!! Moreover, the delivery time was respected.
Clear site with a lot of information, beyond the presentation of the products including assembly video, the first jumps. Taking into account comments for delivery dates, nothing to say, very good product and very good service. Plus, the kids are thrilled!!
Great trampoline and yet easy to assemble. Delivered faster than expected. The children and adults are delighted.
very happy with our purchase, the kids have fun safely, the trampoline is of very good quality, easy to assemble but you still have to count 1h30 to 2 hours, instructions are mandatory, price a bit high but justified by the quality of the trampoline
Very professional. Guaranteed response if any questions.
Clear and easy-to-use site, order quickly shipped for a quality trampoline and immediately adopted, thank you!
Very disappointed. The plastic attachments to hold the safety net are of mediocre quality, really a shame. Half of them broke during the first jumps. For this price, they could have made more effort.
Hello, We apologize for this issue. We will send you new hooks quickly by mail. We advise you to place them (every other one) on the side of the frame. This will relieve some tension on the net. This tip is mentioned in the assembly instructions. We remain at your disposal for any further information. The France Trampoline team.
perfect phone reception and fast delivery without error. product ordered of very good quality and in line with my expectations.
Quality service
satisfied
Very fast and punctual shipping. Small weaving defect of the net immediately addressed and a new net sent within three days. High-quality material to make children and parents happy. An improvement in the assembly instructions to avoid having to undo and redo would make everything top-notch.
The package arrived on time. The only small downside is the packaging. Just a plastic wrap around the package. Slightly torn.
I have already given my opinion in a previous email. Everything is perfect.
Very good service. The order was received quickly and ahead of what we had estimated. There was a waiting time that was communicated to us at the time of the order. The information during the order and order tracking was clear.
excellent service, speed of processing and delivery, serious pallet packaging. the product: very good quality, read the documentation before assembly, as there are one or two inaccuracies that could complicate things if not anticipated (orientation of the tubes for the legs in relation to the locking hole). I recommend.
fast delivery (5 working days) and product in line with expectations