good
Good ability to supply spare parts (in this case a trampoline mat). BUT: when ordering, I was told delivery within 5 days. Once the order was placed (and paid), I received an email saying 'in restocking' without any indication of a provisional delivery date! Then, good surprise, a few days later an email announces that the package is being prepared. Couldn't this delay have been indicated to me at the time of the order?
Hello, we are happy to see that the ordered product suits you. After checking, your item was out of stock at the time of your purchase. This was indicated in red in your cart and you also received a second email with your order confirmation that reminded you of this. We believe we did our best to inform you of the delay. We are always available by phone or email if after a few days you do not see any change in the status of your order. The France Trampoline team.
I am very satisfied with France trampoline, I had a very efficient phone contact, my requests were respected. However, I am quite unhappy with the carrier who did not deliver on the announced day: we lost an entire day waiting for a delivery that never arrived.
Hello, we thank you for your feedback and we will pass the information to our logistics so that the issue encountered with the carrier does not happen again. We apologize and remain at your disposal on the day J by phone or email. The France Trampoline team.
Perfect from A to Z. I had to call for information, very well received. The transport was top-notch, be careful, for the assembly of the trampoline which still requires half a day for two, and especially you need to watch the video on the site which is very well made. I would probably have taken less time to assemble it. ***
To recommend, assembly with clear instructions, materials, ladder, protective net of good quality, we will see over time but it seems much sturdier and of better quality than anything seen at friends (*** etc..)
solid material and top dimensions. deliveries ahead of schedule, for the jumping mat, 15 days early and for the protective cushion 1 day in advance. serious work.
Very good, fast, item corresponds to what we wanted, I will recommend this site to my friends.
Fast delivery, well-prepared package, easy to assemble. Great quality of manufacturing and construction materials. Very nice, the kids love it (and the parents too!!!)
good except for the protections I thought and not just simple tarpaulins that they were foam
Hello, thank you for your feedback. The green sleeves are indeed made of PVC and serve to protect the protective foam around the poles of the net. If you want to change the foam, you should have purchased the 'pole foam' item and not 'sleeve'. The France Trampoline team.
Reliable and correct service. Very satisfied with the quality of my order.
Very fast service; good product
Very good product. Really seems to be of good quality. Easy to assemble. Delivery time respected. Let's see over time if it doesn't rust. I wanted to buy French so more expensive, I hope I didn't make a mistake in my choice as it is a budget.
Fast shipping....satisfactory product.
User-friendly website. Easy to place an order. Fast and compliant delivery. The assembly instructions are unclear on some points, particularly the fittings of the trampoline legs with the integrated springs that are not indicated. The optional fixing kit does not seem very reliable and therefore seems unnecessary. But excellent quality of the trampoline itself.
Hello, thank you for your feedback and we are happy to see that the trampoline fully satisfies you. Regarding the anchoring kit, we advise you to install it anyway as it constitutes an additional safety element for your trampoline. The France Trampoline team.
Excellent product. However, the instructions are not very explicit.
good follow-up
Fast delivery, quality product. The instructions are not always very clear but we are very satisfied overall.
Quality service: I was contacted by someone before delivery to ensure that I had requested the right product (trampoline mat). Fast shipping. Only negative point: the choice of one or the carrier. Difficult to be there for delivery. Carrier difficult to contact (website only) and does not respect the new requested passage. When the packages are small, it would be nice to be able to choose delivery to a relay point.
Hello, thank you for your comment, especially about the delivery. We are currently using a carrier that delivers on the same day to the requested address. The desired times are communicated to the carrier but cannot be considered as a confirmation because you unfortunately request it. We are considering expanding our choice of carriers for accessories and spare parts to meet all requests. The France Trampoline team.
Very good payment methods. Very fast delivery. Quality product.
very good
Quality trampoline, quick assembly and clear instructions, pick-up of goods on site, all good.
Very good service:
Quality materials, very good assembly instructions.
Fast and serious.
The delivery date was respected as well as the time of delivery of the goods, which arrived in very good condition. We are fully satisfied with the product and the delivery.
Fast delivery of quality trampoline to redo *+++
Very good site, serious. Customer for several years.
very good performance.
Very good contact, fast delivery, product really of excellent quality. The assembly instructions need improvement, not always very clear in the wording.
Nothing to complain about, professional quality, excellent visibility and communication.
Very good product, good price and fast delivery.
Fast delivery and very good quality material. Be sure to read the instructions before starting assembly. The kids are thrilled, and the adults too!
Very good responsiveness, quick and efficient.
Precious advice and fast deadlines respected.
Very good availability and helpfulness. Relevant and very useful information. Very fast delivery from the order (3 days, for delivery in Switzerland). No problem assembling the trampoline.
No problem, great for kids and adults.
Quality after-sales service and very rigorous person in their work, congratulations.
Perfect
Good fabric and well-sewn cushions with thick and resistant coated fabric.
Very well-made site. A quality product and impeccable delivery service. Well done!
Quick and serious phone contact, quality product, delivery without problems.
Fast delivery, quality material. Nothing to say.
High-quality material and I think reliable over time. Excellent manufacturing. Customer service 10/10
Serious team, good advice. Good quality material.
Delivery on time, quality material, but a bit more expensive for the same quality compared to other suppliers. Easy to assemble, would recommend to others.
Hello, we thank you for your feedback. We would be happy to know which other competitors you compared our product with to determine that the quality was equal: our net poles are the widest on the market, the springs are the same length as others but are very wide, the jumping mat is reinforced in a way that only we have, our connection parts between the arc and the foot are a unique system in France. We remain at your disposal. The France Trampoline team.
Happy with our purchase. I assembled it in 2 hours with a friend (we: weak women :-)) And the nets (aside from the inherent difficulty due to our small size) are also great. The trampoline is of excellent quality and dad uses it with as much energy as the kids without fear. Now let's see how it holds up over time...
Perfect!
I placed my order (jumping mat) on Monday afternoon online. On Tuesday morning, I received a call to ensure that my order matched my trampoline model. I was delivered on Wednesday afternoon. Remarkable from A to Z.
Very good service, delighted. The quality seems top-notch, we will see in use if this is confirmed. Highly recommend.
Quality material, fast delivery.