Since buying our house, I imagined transforming our little corner of the forest into an adventure park for our children. This has been achieved thanks to the France trampoline zip line 😊 Quality products, fairly simple assembly, and ultra-fast delivery. The children are overjoyed 😃
Very satisfied with France trampoline, as they were responsive to my delivery problem. But the choice of the carrier Chronopost is disappointing as they are really not very serious at all.
We ordered a trampoline mat with a special size that we couldn't find anywhere else. The delivery was quick and the product was perfect. They sent us a confirmation email from France Trampoline to ask for specific details - first the e-mail went to junk mail. After the confirmation, the delivery was quick!
Product conforms. Used almost every day for 10 days: no signs of wear. To be seen over time.
Excellent telephone reception
Torn package missing a leg
Hello, thank you for your feedback. We are sorry for the incident with your package. As soon as you informed us, we reacted very quickly and a new leg was shipped the same day. We hope that despite this inconvenience, you will be able to fully enjoy your trampoline. Best regards, The France Trampoline team
Impeccable, ordered a replacement net after advice from customer service, very fast delivery! Perfect.
I needed new rods for a completely normal round trampoline. Unfortunately, these are not really / reasonably flexible. For the price, especially the shipping costs, you could have gotten half a new one :/
Good day, thank you for your comment. Our product descriptions specify exactly which diameters and shapes of trampolines are compatible. If you are unsure, our customer service is available from Monday to Friday and will be happy to assist you. Our fiberglass bows with a diameter of 9 mm can be easily set up by two people. They are designed to be stable enough and last several years with normal use. We recommend watching our installation videos before setting up. They familiarize you with the products and significantly ease the installation. As for the shipping costs, they amount to 9.99€, which is not even half of 44.89€. We do our best to keep shipping costs as low as possible. Thank you once again for your trust and do not hesitate to contact us if you have any further questions. Best regards, The France Trampoline Team
I appreciated being contacted before shipping to confirm the size of my trampoline. The shipment was quick and neat. And I am satisfied with the quality of the fabric, it seems well made.
Very professional company, delivery of my net order without issues, just need to assemble it now.
The delivery went well. The time frame is very correct. However, assembly was quite difficult, taking between 2 to 3 hours. And a little disappointment when I saw that the products are made in China. The concept is great. We are now waiting for nice weather to enjoy it.
Purchase of a spare part for the trampoline (safety net). Order placed by phone. The person from FRANCE TRAMPOLINE was very attentive and ready to help us place the order. She found our initial order and everything went well. To date, the net has not yet been changed...
Everything perfect and fast
Good service, quick response to my emails and good advice. The delivery arrived quickly. Would gladly do it again
Not having enough hindsight, I can't say more.
Hello, thank you very much to *** for her quality of welcome, her listening and her advice. *** is a very great professional. Thank you thank you very much ***.
The protective foams for installing the net were missing. The old ones were damaged. We thought there would be some provided with the net.
Perfect, fast delivery / product conforms and of good quality
Quality materials, the climbing dome delights my children. Good communication from customer service, which was also responsive when an issue arose.
Very good service, thank you
Perfect for technical advice and delivery time
Fast, uncomplicated, good quality
This is the second trampoline we have purchased and the quality has really decreased (smaller and thinner tubes, net and jumping mat of lower quality)
Hello, thank you for your message. We understand your disappointment and wish to provide you with some explanations. Indeed, as you mentioned, about ten years ago, our ranges of trampolines were different. The Jump'Up has become our mid-range. This explains why you noticed a difference in quality. To find a level of quality similar to that of your first purchase, you should look at the Boost'Up range. This range represents our current high-end offer and is designed to provide durability and performance similar to that of your initial trampoline. Best regards, The France Trampoline team
The quality of the goods is good, but I find the price a bit high and the delivery time was also a bit long. Unfortunately, there are no spare parts from the manufacturer for our trampoline from Kesser.
Good morning, thank you very much for your feedback. We are sorry to hear that you are not completely satisfied. If you do not like the product, you can return it to us and we will refund you the purchase price. We also apologize for the delivery time, which apparently seemed long to you. After a review, however, your order was delivered within 4 days, which corresponds to the announced delivery time of 2-5 working days from the shipping date. Thank you for your patience. Best regards, The France Trampoline Team
My trampoline was damaged by the wind. A gentleman from customer service kindly sent me a quote by email for each part corresponding to my trampoline.
Fast delivery
Everything I needed for my 5-year-old 3m diameter trampoline, I got from you and I am very satisfied with it. The price was also reasonable, a bit more expensive, but the quality was better than in the original condition. Thank you
Very good quality materials and very easy to assemble...
We needed a new trampoline jumping mat and a few new springs. The quality of the trampoline mat is very good! Springs fit. The springs were lost during transport. We received replacements without any issues a few days later. We are very satisfied!
Everything is perfect, from the welcome to the product and the delivery.
Very good delivery
PRO
very good
Very easy to find spare parts on your site. Very good quality product, fast delivery. Thank you
Would gladly do it again
Satisfied.
Very reliable site, very good value for money, excellent order tracking and careful carrier
Perfect
Very good French material, to see over time, but difficult assembly!
Fast delivery and good quality trampoline suitable for our two-year-old son.
Nothing to say, delivery was fast, and the product really matches my trampoline. I keep this site in my favorites, as it is the only place where I found my happiness.
Top service and very responsive customer service
SUPER PROFESSIONALS, A 10.
Serious site, quality material. I had purchased a Jump up 360 trampoline that withstood several storms without moving except for one (>180km). I found the listening and necessary help from a technician for changing damaged parts. Quick order, compliant receipt, trampoline ready to welcome the little children who are having fun.
Thank you for your help, order faithful to the description. Perfect, I wish you a good day.
Perfect, a company more than serious
Perfect
Everything went smoothly
the bed is great, you can tell it is of very high quality, our children are playing on it all day. Last weekend we had a party and the 13 kids didn't stop playing with it, it was a total success
Easy to assemble, good product, to see in the long run