Stayed the whole day for the delivery and it came 2 days after! Also required some sort of compensation for it and got no response.
Hello, Thank you for your feedback. We are very sorry about the problem with the delivery. As soon as you informed us, we immediately contacted the carrier and the delivery was made the next day. Regarding your request for compensation, we had already offered postage for your delivery and unfortunately cannot offer more. We hope that the trampoline meets your expectations. We remain at your disposal for any further information. Best regards, The France Trampoline team
From the simple ordering to delivery, everything was perfect.
Everything great
for the replacement of the protective net. The file was found immediately and the renewal within 3 days following the order.
Very good product
Top order! The Conso service even sends an email to ensure the exact dimensions of the ordered products... I recommend ++++.
EVERYTHING IS PERFECT NO. THE KIT? THE PRODUCTS THE INSTRUCTIONS I
I find it unfortunate that the hooks are not directly attached to the net like the old net.
Responsive and attentive phone advice. Happy to have a local (French) provider. My contact also helped me with the delivery progress as I was in a hurry.
Very good service on your part, too bad the delivery service was not up to par! Package received 8 days after shipping!
Quickly done, well done and efficient
Quick responses to my questions and proposed solutions were fast and appropriate.
Very satisfied
After contacting customer service on WhatsApp, the advisor responded perfectly and even sent me a link to the article I needed. Great customer service experience.
Very good quality, spare parts available, efficient
Very good, super product, my children are delighted!
Shipping deadline respected
I bought a zip line and upon delivery I realized that I would not be able to install it. I did not open the box and returned the package. I paid 22€ for the return of the package, that's one thing, however, 8€ was deducted from my refund for logistics fees and I find that unfair knowing that the package was not even opened...
Hello, We are sorry for the confusion. We assure you that there were no logistics fees of 8€. You were refunded for the product, but the shipping costs for the initial shipment are not refunded. We hope this clarifies the situation. Best regards,
As in previous times, we were really well supported, the cost is easy and the advice given is clear. We are delighted. Thank you very much!
Perfect, fast and very simple
Very good
Product delivered quickly, easy assembly, but the tension of the cable (if you want a correct tension) is difficult without the appropriate accessory. Otherwise, good product to see over time.
The round roller for the Snacline fully meets expectations. Very well received by the grandchildren.
Quality material, perfect delivery times. Well done, I wouldn't know who else to turn to for this service.
Responsive, perfect
Top-notch customer service, responsive and helpful
Fast shipping and good quality material!
The item meets my expectations. For the delivery, everything did not go well. Bad rating for delivery
Fast shipping and in accordance with the order. A little more care in the packaging of the different parcels would have been appreciated.
My order went very badly as I ordered a complete pack with a Trigloo tent for early 2024, and it never arrived.
Hello Sir, We are sorry to hear that you encountered difficulties. However, we do not sell this accessory for recreational trampolines. It seems that your comment was left by mistake on our site. After checking together, you did receive the entirety of your order containing a climbing dome and its accessories. We hope your issue will be resolved by the customer service of the company from which you made your purchase. We remain at your disposal for any further information. Best regards, The France Trampoline team
Everything correct. The after-sales service is very good.
Very good customer service
We ordered a jumping mat. Before the delivery took place, we received an email asking us to double-check the details and measurements, as if the jumping mat did not fit, it would have to be returned at our own expense. We found this to be good service and great transparency. We confirmed everything and the mat arrived. The assembly was not quite easy (a more detailed assembly instruction would be helpful). However, after assembly, everything was perfect and the children had a lot of fun. The quality is very good. Anytime again.
Seriousness and professionalism! Careful follow-up and information gathering to ensure the accuracy of the order. Perfect!
Very serious site and timely delivery. The products are of quality.
Perfect. Fast and of quality.
Good service and quality products
Excellent, delivery time advanced by several weeks. Shipping and tracking information PERFECT. Thank you France Trampoline
I ordered a trampoline scooter for my son. Everything went very well. The customer service is very responsive. Nothing to complain about, trustworthy site.
Very good. Very good site. I recommend.
Fast and well-organized delivery. Excellent quality product, easy to assemble.
I thank France Trampoline for taking the time to verify the order before shipping
Very good product and fast delivery. Thank you.
After 6 weeks of shipping time, I finally received the net I ordered. Inferior quality and smaller than the original net. But with such a long shipping time, you are just happy to get anything.
Good morning, thank you very much for your return. We sincerely apologize for the waiting time regarding the net you ordered. There was an error noted in the address you provided with your order. We immediately corrected this error with the carrier. However, despite this correction, the delivery could not be executed. We waited until the net arrived back with us to then send it back to you. Unfortunately, in the meantime, we encountered a supply shortage for this product, which explains the six-week waiting time. We deeply apologize for the long delay and the inconvenience caused. We are also sorry that the net did not fully meet your expectations. Regarding the quality, the net has a surface weight of 100 g/m², which makes it very durable, and it is designed with a very tight mesh so that children cannot pinch their fingers. This may make the net appear smaller, but it will loosen over time. If the problem persists or you have other concerns, please contact us so we can find a solution. We remain at your disposal. Best regards, The France Trampoline Team
Order for the 28m zip line that we attached at 24m. Great, both kids and adults love it. Think about making the starting platform in addition to the purchase. Very good material. Quick and easy assembly as it is very well explained. We highly recommend this site.
Very good
Excellent quality. My teens love it.
Top-notch after-sales service. A big thank you for your responsiveness.
Everything went smoothly from ordering to delivery. We set up the climbing dome with three people. All parts were present, a good description. The numbering on the boxes and bags was a great help. I have already recommended the climbing dome further.
Conforms to my order, delivery date respected