The entire order is true to the description and the delivery was very fast. We will see the quality of the mat over time.
Quality product but useless assistance as it only reiterates the instructions
Hello Sir, Thank you very much for your feedback. We are delighted to learn that the product meets your expectations and that you are satisfied with it. Regarding your comments on our customer service, we are saddened to learn that we did not meet your expectations. We have always sought to assist you as best as possible, whether by email or by phone, calculating with you the starting and arrival points of your children's zip line. Then, we indeed referred you to our assembly instructions, as it is the support we have drafted to provide clear and precise information. We cannot change the recommended installation. If you have any other questions or needs, please do not hesitate to let us know. We are here to help you. Best regards, The France Trampoline team.
Excellent product
Delivered very quickly, very easy to install, it works great. I recommend without worries and I might even buy another one
The product , in my case a replacement mat , was of very good quality and the correct size. Please be aware this company question what size you order and the emails go into your junk so despatch can be delayed !!
Robust and high-quality product. The only downside is that the assembly instructions are not explicit enough. Galvanized tubes with proper numbers would be much more reassuring to start the assembly
Quality trampoline
Excellent contact who was able to guide my purchase based on previous installations. Necessary explanations and advice by phone for good after-sales service follow-up
I have no complaints to make. I will actually order other products soon. The delivery was incredibly fast. Thank you very much because it was for a birthday.
Good quality products
Very good ju
Very good product quality
Great
Very satisfied !!!! Fast delivery and quality product, I recommend !!! My children love it !!!
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good value for money
First order. Very professional customer service, who did not hesitate to call me because I made a mistake when placing my order. Very short delivery time. I am very satisfied with the quality of the received material.
Friendly and competent delivery person, schedules respected. Simple and well-explained assembly. Product seems to be of good quality. To be seen in use with the children who are arriving soon.
Ras
Smooth order placement and product delivered as expected
Top customer service, top products!
The package arrived on the exact day scheduled in the order. The zip line was able to be installed easily. However, it is important to ensure that you have sufficiently tall and thick trees.
original and sturdy products
Very quick order of fiberglass bows to replace the rusted welded bows and finish assembling the new net
Order and payment on 29/06. It is now 22/07 and we still haven't received anything and on top of that, they hang up on us when we dare to say that this is not normal and that we are being treated like fools! The only thing they offer us is to cancel the order and order elsewhere!!! Nice commercial service!
Hello, We are sincerely sorry for the situation you describe. Your initial order was lost by the carrier, so we proceeded with a second shipment. According to the notes in your file, during your phone conversation with our customer service, you mentioned going on vacation and not returning until 22/07, which is why the order was prepared today. It is true that we could have anticipated by preparing your order as early as Friday, and we acknowledge this mistake on our part. However, we want to reassure you that we did not hang up on you. The call was interrupted on your side, probably due to a network issue. Best regards, The France Trampoline team
Stayed the whole day for the delivery and it came 2 days after! Also required some sort of compensation for it and got no response.
Hello, Thank you for your feedback. We are very sorry about the problem with the delivery. As soon as you informed us, we immediately contacted the carrier and the delivery was made the next day. Regarding your request for compensation, we had already offered postage for your delivery and unfortunately cannot offer more. We hope that the trampoline meets your expectations. We remain at your disposal for any further information. Best regards, The France Trampoline team
From the simple ordering to delivery, everything was perfect.
Everything great
for the replacement of the protective net. The file was found immediately and the renewal within 3 days following the order.
Very good product
Top order! The Conso service even sends an email to ensure the exact dimensions of the ordered products... I recommend ++++.
EVERYTHING IS PERFECT NO. THE KIT? THE PRODUCTS THE INSTRUCTIONS I
I find it unfortunate that the hooks are not directly attached to the net like the old net.
Responsive and attentive phone advice. Happy to have a local (French) provider. My contact also helped me with the delivery progress as I was in a hurry.
Very good service on your part, too bad the delivery service was not up to par! Package received 8 days after shipping!
Quickly done, well done and efficient
Quick responses to my questions and proposed solutions were fast and appropriate.
Very satisfied
After contacting customer service on WhatsApp, the advisor responded perfectly and even sent me a link to the article I needed. Great customer service experience.
Very good quality, spare parts available, efficient
Very good, super product, my children are delighted!
Shipping deadline respected
I bought a zip line and upon delivery I realized that I would not be able to install it. I did not open the box and returned the package. I paid 22€ for the return of the package, that's one thing, however, 8€ was deducted from my refund for logistics fees and I find that unfair knowing that the package was not even opened...
Hello, We are sorry for the confusion. We assure you that there were no logistics fees of 8€. You were refunded for the product, but the shipping costs for the initial shipment are not refunded. We hope this clarifies the situation. Best regards,
As in previous times, we were really well supported, the cost is easy and the advice given is clear. We are delighted. Thank you very much!
Perfect, fast and very simple
Very good
Product delivered quickly, easy assembly, but the tension of the cable (if you want a correct tension) is difficult without the appropriate accessory. Otherwise, good product to see over time.
The round roller for the Snacline fully meets expectations. Very well received by the grandchildren.
Quality material, perfect delivery times. Well done, I wouldn't know who else to turn to for this service.
Responsive, perfect