Really proffesionals
Quality material. Fast shipping and delivery. Excellent service
Always very satisfied with France trampoline products
very good
Perfect!!
Fast and secure delivery. Goods as expected and without flaws.
Very good thank you
Very good quality material, well packaged and fast shipping!
Satisfied with our purchase, our children are delighted. A small packaging error but France trampoline was reactive for the replacement. We chose to take the 360 dome and its hammock. Quite qualitative products.
Perfect 👍 After a mistake with the delivered material, the contacted staff did everything to make the return of the material and the delivery of the new one simple for me. They are easily reachable, attentive and very good advice.
Very fast and compliant delivery
I couldn't find a suitable jumping mat for my trampoline for a long time... Satisfactory advice via Whatsapp, including product suggestion, quick purchase processing and delivery! Thank you!
Order in line with my expectations. Delivery respected.
Serious good after-sales service
Perfect
Everything went very well.
It's a gem 😁
Very good service, good quality and complete product
No problem
No particular problem
Sales advisor very attentive to the customer and discount granted is greatly appreciated.
Everything is perfect. The sales service is top-notch. Congratulations.
VERY GOOD VALUE FOR MONEY. VERY HAPPY
Everything very well and fast
Always a very good service: attentive, reactive 👍👍
Since buying our house, I imagined transforming our little corner of the forest into an adventure park for our children. This has been achieved thanks to the France trampoline zip line 😊 Quality products, fairly simple assembly, and ultra-fast delivery. The children are overjoyed 😃
Very satisfied with France trampoline, as they were responsive to my delivery problem. But the choice of the carrier Chronopost is disappointing as they are really not very serious at all.
We ordered a trampoline mat with a special size that we couldn't find anywhere else. The delivery was quick and the product was perfect. They sent us a confirmation email from France Trampoline to ask for specific details - first the e-mail went to junk mail. After the confirmation, the delivery was quick!
Product conforms. Used almost every day for 10 days: no signs of wear. To be seen over time.
Excellent telephone reception
Torn package missing a leg
Hello, thank you for your feedback. We are sorry for the incident with your package. As soon as you informed us, we reacted very quickly and a new leg was shipped the same day. We hope that despite this inconvenience, you will be able to fully enjoy your trampoline. Best regards, The France Trampoline team
Impeccable, ordered a replacement net after advice from customer service, very fast delivery! Perfect.
I needed new rods for a completely normal round trampoline. Unfortunately, these are not really / reasonably flexible. For the price, especially the shipping costs, you could have gotten half a new one :/
Good day, thank you for your comment. Our product descriptions specify exactly which diameters and shapes of trampolines are compatible. If you are unsure, our customer service is available from Monday to Friday and will be happy to assist you. Our fiberglass bows with a diameter of 9 mm can be easily set up by two people. They are designed to be stable enough and last several years with normal use. We recommend watching our installation videos before setting up. They familiarize you with the products and significantly ease the installation. As for the shipping costs, they amount to 9.99€, which is not even half of 44.89€. We do our best to keep shipping costs as low as possible. Thank you once again for your trust and do not hesitate to contact us if you have any further questions. Best regards, The France Trampoline Team
I appreciated being contacted before shipping to confirm the size of my trampoline. The shipment was quick and neat. And I am satisfied with the quality of the fabric, it seems well made.
Very professional company, delivery of my net order without issues, just need to assemble it now.
The delivery went well. The time frame is very correct. However, assembly was quite difficult, taking between 2 to 3 hours. And a little disappointment when I saw that the products are made in China. The concept is great. We are now waiting for nice weather to enjoy it.
Purchase of a spare part for the trampoline (safety net). Order placed by phone. The person from FRANCE TRAMPOLINE was very attentive and ready to help us place the order. She found our initial order and everything went well. To date, the net has not yet been changed...
Everything perfect and fast
Good service, quick response to my emails and good advice. The delivery arrived quickly. Would gladly do it again
Not having enough hindsight, I can't say more.
Hello, thank you very much to *** for her quality of welcome, her listening and her advice. *** is a very great professional. Thank you thank you very much ***.
The protective foams for installing the net were missing. The old ones were damaged. We thought there would be some provided with the net.
Perfect, fast delivery / product conforms and of good quality
Quality materials, the climbing dome delights my children. Good communication from customer service, which was also responsive when an issue arose.
Very good service, thank you
Perfect for technical advice and delivery time
Fast, uncomplicated, good quality
This is the second trampoline we have purchased and the quality has really decreased (smaller and thinner tubes, net and jumping mat of lower quality)
Hello, thank you for your message. We understand your disappointment and wish to provide you with some explanations. Indeed, as you mentioned, about ten years ago, our ranges of trampolines were different. The Jump'Up has become our mid-range. This explains why you noticed a difference in quality. To find a level of quality similar to that of your first purchase, you should look at the Boost'Up range. This range represents our current high-end offer and is designed to provide durability and performance similar to that of your initial trampoline. Best regards, The France Trampoline team
The quality of the goods is good, but I find the price a bit high and the delivery time was also a bit long. Unfortunately, there are no spare parts from the manufacturer for our trampoline from Kesser.
Good morning, thank you very much for your feedback. We are sorry to hear that you are not completely satisfied. If you do not like the product, you can return it to us and we will refund you the purchase price. We also apologize for the delivery time, which apparently seemed long to you. After a review, however, your order was delivered within 4 days, which corresponds to the announced delivery time of 2-5 working days from the shipping date. Thank you for your patience. Best regards, The France Trampoline Team
My trampoline was damaged by the wind. A gentleman from customer service kindly sent me a quote by email for each part corresponding to my trampoline.