Product conforms and fast delivery.
Horrible assembly. Very complicated, really minimal instructions compared to Decathlon, for example. I hope we are paying for the quality of the material because so far I am rather disappointed. Moreover, we broke the rod that needs to be slid into the net to hold it up on the poles…
Hello Sir, Thank you for your message. We are sorry that the instructions did not seem clear enough to you. We acknowledge that there are aspects to improve, and rest assured that we are actively working to perfect them. Please know that our team is available from Monday to Friday, from 9 am to 5:30 pm, to answer all your questions and provide you with the necessary assistance. Regarding the fiberglass arcs that you broke, we regret that you did not contact us immediately. We could have sent you a replacement arc without delay. We have sent you an email to see if you are still interested in receiving a new arc. We still hope that your trampoline brings you satisfaction. Do not hesitate to get back to us for any other questions or needs. Thank you again for your understanding and patience. We remain at your disposal for any further information. Best regards, The France Trampoline team.
The trampoline seems to be of good quality: heavy material, wide tubes. Small downside: the tubes are difficult to assemble, I had to use a large pliers to hold the T folded and sometimes a hammer to drive the horizontal bars onto the Ts...
Ease of exchanges and speed of delivery. The product is of good quality.
I ordered 3 spring protectors for professional use trampolines. Good quality product, well above the public model. However, I did have an unexplained tear in one of the covers. I emailed their customer service and was contacted... 20 minutes later!!! It's rare enough to be noted. Especially since they immediately sent me a new cover without further discussion, really very professional as a company.
I placed an order for parts to restore my trampoline already purchased from France Trampoline. I was called back to adjust the order. Friendly contact. Thank you.
Fast delivery but assembly was not simple. Some explanations in addition to the drawings would be a plus. Once assembled, I wonder how I will disassemble it for winter. But otherwise, the kids are delighted!
During the order, the product was out of stock with an approximate delay announced that we received with a maximum delay of 1-2 weeks! Very good quality product that met our expectations!
Very good
Very responsive for the order (net + mat) Received the order very quickly. Very well packaged Very good quality
Last year my request was overlooked, this year, impeccable handling under warranty of the requested parts. Fast delivery and very nice person on the phone. Thank you
Could you add a few more small details in the instruction manual, other than that nothing to report, the product is excellent.
Fast delivery. Always excellent quality of products.
Perfect
Very responsive and professional customer service. Following the receipt of a jumping mat where a hook was missing, a new one was sent the same day.
Very good, helpful, smiling, friendly.
Quality material, delivered quickly. The only downside is the instructions which are a bit vague at times. I recommend this trampoline and this supplier!
Top
The problem is in the transport as my package arrived open in 2 places and the hoops could easily come out as they slipped between each other.
Lack of information regarding the delivery date.
Hello Sir, Thank you for your feedback. When making a purchase, we inform our customers that the delivery time is generally between 2 and 5 working days after the package has been handed over to the carrier. Normally, once the package is taken in charge, the carrier contacts you by email and SMS to provide you with the tracking number of your order. Additionally, when it is ready to deliver your package, they will contact you to set a delivery date. We sincerely apologize if this did not go as planned. We still hope that the net will meet your expectations. If you need anything, do not hesitate to contact us. We remain at your disposal for any further information. Have a nice day, Best regards. The France Trampoline team.
Delivery time very good, top quality, the manual is missing for novices, which is a shame.
Nothing to report
Impeccable service
In replacement of an identical product, I recommended without hesitation
Item back in stock on the scheduled date, very fast delivery and super good quality item
Nothing to report
A real zip line! Very easy installation, beautiful quality.
very good advice, at first glance, the materials seem to be of good quality. Free delivery from a certain amount would be a plus.
A team that is available and responsive, who are very good advice. I highly recommend!
Good consideration of the order Good product
Good performance
NICE
Perfect in quality and deadlines.
Product conforms and is of quality
Hello, The product is well thought out but I find it too expensive for what it is.
Protection cushion delivered quickly, materials of good quality
Good material but lacks assembly explanations.
Excellent product, excellent service
Very good
Very good product, easy to install,
Fast delivery. Product in good condition and compliant.
Very good customer service. The delivery time exceeded my daughters' birthday date, the merchant proposed to send the trampoline first and the missing accessories later !! Quality trampoline, I recommend 100%
It's a shame that the requested product did not appear to be in stock. I had to contact the site to modify my order. Good product without defects and of quality. Lacks the instructions, found on YouTube.
The delivery was made on the announced deadline and the ordered materials were implemented easily.
Great quality. Fast delivery.
Easy order to make.
The trampoline cover was made to our complete satisfaction
Top products and fast delivery
Fast and correct delivery; high-quality goods
Quality material, quick handling and responsive customer service/after-sales service!