Satisfaction for the replacement of the defective item under warranty carried out immediately.
Hello, Items thrown in a box and shipped. No protection. Items arrived with scratches....... In short, given the price of shipping..... it's really not great.... Especially since we have been used to much better.
Hello, We apologize for the inconvenience caused regarding your fiberglass arches purchased as spare parts. We are forwarding the information regarding your order to the preparation service. According to their specifications, all items sent are well protected before being handed over to the carrier to avoid this kind of situation. We renew our apologies. The France Trampoline team.
Simple, fast, efficient order and in accordance with the description.
Very good product. Fast delivery.
Very satisfied. My first order did not quite match my mat dimensions and thanks to your help the one chosen is the right one.
Perfect.
CLEAR AND EASY TO USE SITE
Good
very good
Everything was perfect
Very good
Hello, I am already a customer, I bought a trampoline, start'up 250, delighted with the product and recently a 15m Ninja course and slackline, quality product, course widely validated by my 3 grandchildren, I recommend your brand, and thank you. Best regards, Mrs. Faivre Françoise
very good quality... had previously ordered from Amazon and had to return it because the jumping mat had no bounce. The jumping mat from Trampolintechnik is really top and the kids are having fun again!
Super fast delivery top transaction
Perfect 👌 following our phone conversation the measurements are perfect. Very professional. Thank you.
Fast shipping
Very good service.
As every time, very good value for money, quick and compliant reception. Thanks to the advisor on the phone who gave me good advice.
Package ordered on a Sunday in the middle of summer and received on Wednesday.... In good condition and complete.. What more could you ask for?
Perfect
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Friendly delivery driver but the instruction to call 15 minutes before delivery was not communicated...
Replacement identical to my trampoline mat with 120 springs dating back 15 years. Impeccable, plus there is a delivery tracking to ensure everything is okay.
Very good, except difficulty in following the reason. I prefer relay pickups.
Perfect
Delighted with our purchase of the jump up 350 trampoline and especially with the customer service, which quickly replaced the obsolete parts after request.
Very good, fast delivery
Good
Excellent
Good product. Everything is provided but not the tree protection.
Very reliable timely delivery Super
Perfect delivery and products in excellent condition
We ordered 3 items, trampoline mat, surround and springs. The springs were missing upon delivery
Hello Sir, Thank you for your message. We apologize for the inconveniences you encountered during delivery. As soon as you reported the problem to us, we immediately sent a new batch of springs, acting as quickly as possible. We sincerely hope that, despite this situation, the ordered spare parts meet your expectations. Please do not hesitate to contact us if you need further assistance. Once again, we apologize for this incident. We remain at your disposal for any further information, Best regards, The France Trampoline team.
Very good experience. Easy order to make and delivered quickly.
Nothing to say about the product itself, however in my case the packaging was not quite suitable: pallet too small, some boxes were open, fortunately no damage to the product.
Responsive and professional after-sales service. Thank you.
Product received as described. Good quality. First trial of the slackline successful. Very fast shipping.
Delivery 48 H. Thank you to the whole team
Perfect
No complaints, speedy and correct delivery. Product 100% ok.
Very good
Fast and compliant delivery
Net received very quickly and corresponding to my order. Only concern: the fiberglass bar which is really not practical and remains fragile.
I complained about the catch net due to defective teeth on the zipper. It was not accepted. The child fell out of the net and was severely injured. Only then did a new net arrive. Unfortunately, there was only a written apology, but no further response to my email. Compensation for the child would have been more appropriate. Unfortunately, I never heard anything more about it. Service not very good!!!!!
Good day Sir, thank you very much for your message. First of all, we would like to apologize once again for the situation that arose. When you contacted us in April of this year, we informed you that the break of your zipper was not a manufacturing defect and therefore could not be covered by the warranty. Furthermore, the warranty for your net had expired. As we have explained in previous conversations, the lifespan of a textile net can vary due to numerous external factors such as sunlight, usage intensity, and weather conditions. These factors can make the net brittle and impair its durability. The warranty only covers manufacturing defects. In a textile net, a manufacturing defect would typically manifest as a tear along a seam, and these defects would be visible to the naked eye. For this reason, we recommend, as described in the installation instructions and our care instructions on our website, to regularly check the condition of the material to ensure optimal use and extend the lifespan of the material. When you contacted us to inform us about the accident, we did everything we could to rectify the situation. Regarding your last email, unfortunately, we have not received anything. We sent you an email so that we could discuss the matter. We sincerely apologize for the inconvenience and are happy to provide you with further information or additional support. Best regards, The France Trampoline Team
Order delivered within the expected time. Super quality trampoline. With the Apollo sport, you can really jump high, unlike some trampolines where the mat is too soft to have rebound. The rectangular shape is also perfect for a former gymnast who does not want to lose her ability to visualize herself in space. Otherwise, I had a small broken part upon delivery and customer service took my request into account quickly.
Very good
no problem
The item was delivered quickly. Perfect
Quality product but quite complex to assemble, the fact that the trampoline is oval and not round increases the complexity: - The assembly of the mat requires precision and strength - The assembly of the peripheral elements is not simple, some plastic bungee/crochet attachments are very tight and break - We could not properly place the last scratched protection which fortunately only has a decorative role
Very fast delivery and very good product!