Although intuitive and well illustrated, the assembly instructions lack explanations in Italian
Thank you, very good product, easy installation, very clear instructions
Very effective 👌👌👌
Very good. The tensioner is, however, mandatory
Speed and quality of the products
Very good product, however I had two broken hooks from the protective cover
The quality of the trampoline seems to be there. I am still disappointed that the ladder was not included in the basic offer knowing that in the photos on your site describing the product, one can see one.
Hello, Thank you for your message and for your feedback on the quality of our trampoline. We understand your disappointment and we are sorry. Indeed, some photos, particularly those showing children using the trampoline, were taken with a ladder. However, we clearly specify in the product sheet of the trampoline alone that the offer includes only the trampoline and its safety net. Best regards, The France Trampoline team
Delivery is compliant, quality product.
Ordered very well as well as the super fast delivery
I had to reorder products even though it was a break under warranty.
Hello, Thank you for your message. We do not quite understand your comment, as you ordered only one product, a spring clamp, and we have no record of other orders. Are you sure you are writing to the right store? Please feel free to give us more details so we can assist you. Best regards, The France Trampoline team
Package content is compliant. Waiting for setup.
The delivery went well. The assembly was a bit sporty to achieve good tension on the supports. The spaces between the accessories were more numerous than the number of accessories, so there was a bit of confusion but no difficulty in installation.
Speed of delivery. Ease of contact and getting feedback from customer service.
Advice taken by phone allowing me to verify the necessary material. I hadn't ordered the hoops with the net; I had to place another order but delivery was free this time... THANK YOU
During my phone call, I was guided and very well advised by a caring hostess who helped me avoid a misinterpretation; this is the second time I have contacted you and everything went well each time... Thank you and well done! Best regards
Everything is perfect
Very good and fast
Fast delivery. Good quality product. I am very satisfied with my purchase on your site.
You're good
Very good.
Fast shipping and simple, accessible tracking.
Easy to assemble, clear instructions
The only downside is that I wasn't informed about the delivery... Luckily I was home when the delivery person came by, but it's a shortcoming.
Delighted with the additional accessories, they enhance the fun options!
Perfect
Unpackaged carton delivered damaged and the item inside was also damaged. For such an expensive item, it's a shame. A partial refund was made but still disappointing.
Hello, We are sorry that the package was damaged by the carrier, which can unfortunately happen despite our precautions. We understand your disappointment. That is why we offered you two solutions: either a replacement of the damaged basketball panel or a partial refund of the item. Please do not hesitate to contact us if you have any questions or need further assistance. Thank you for your understanding. Best regards,
Perfect service
Fast delivery, perfect installation. Delighted with my order
smooth delivery, installation document very well done, top material. Pure pleasure. Our grandchildren will have a lot of fun.
Hello, I am very satisfied with my purchase the product is exactly as I imagined. As for the installation, the frame was complicated to drive in, but with a stiffer pliers it was much easier, for me that's the only negative point to mention. Otherwise after this step it was a real child's play. My 15-year-old son told me it was very easy to gain height, no phenomenal strength needed to go high. In conclusion, the trampoline is excellent!!!
Our trampoline has found a second youth, we had to change the jumping mat as well as the protective cushion which were very damaged after 3 years. The sale of spare parts is an excellent service!!!
No problem, received quickly and without issue
Gift planned for Christmas for our grandchildren, so too early to evaluate it, as not yet used. But the quality of the sent items seems to meet my expectations... And everything arrived well, well packaged!
Packaging just strong enough.
The material is great and the team was attentive to me. Fast delivery.
Package in good condition.
not only concerns my last order but also the previous order regarding a trampoline
Very good service. Fast shipping. Very good material
I am satisfied with the purchase
fast and compliant delivery
Everything went perfectly from the order to the delivery. Thank you
Thank you, you have a product of high quality and the after-sales service you offer has helped me a lot, thanks again.
Everything went very well from the order to the delivery. A very great seriousness from everyone. Keep your delivery system and especially the driver who is very professional. A big thank you to him.
Product was just as I believed, fits very well as winter protection on my dome.
Good day! We have noted your message regarding the inner tent of a climbing dome that you would like to use as winter protection. We would like to point out that this item is not intended for this use and should ideally be stored in a garage during winter. The Trampoline Technik Team
COMPLIANT PRODUCTS
Order arrived on time and as expected.
- nothing to say easy order to place, fast delivery
Very good customer service and very fast delivery. Good quality products
Very good customer service and very fast delivery. Good quality products
Fast and everything well explained, of good quality