Very good, fast delivery, quality product but complex assembly.
Thank you for your commercial gesture, as changing the net + protective mat remained very expensive compared to a new trampoline.
Nothing to report
Completely satisfied
Purchase of spare parts, fast delivery on time, product compliant
Satisfied
Quality items corresponding to the order, delivery within the indicated deadlines
Nothing to report. Product arrived very quickly. Great
Material easy to find. Material received quickly. Perceived quality excellent. Perfect.
The package was left in front of the door by the carrier with the package re-taped by the carrier. The seller must resend the package to me, after a complaint, I have not heard back despite several follow-ups.
Hello, Thank you for your message. We are sorry for the problem encountered and for the response times from the carrier. A return has indeed been made to this day! Best regards,
Delivery time respected. Perfectly packaged. Clear assembly instructions (2 hours for 2 adults). Very good quality. I recommend this product...
Yes, an assembly manual would be: besides, I haven't assembled the material yet... and I would like you to send me one. Thank you very much
Perfect delivery, material in very good condition. The assembly went well, we took our time! It's better to have two people. My grandchildren are delighted!
Very good trampoline. Complies with the description
very practical site, the ordered product is perfect, in accordance with my expectations and the configuration of my trampoline purchased a few years ago in a large sports store. Fast delivery to my home.
Very good quality.
Fast delivery, informed advice before purchase.
The manual is really not very clear and the legs are very complicated to assemble... I haven't even finished the assembly yet... a bit disappointed. ***
Hello, We are sorry that you encountered difficulties assembling the Mirage trampoline. Please feel free to call us or send us an email if you need help. Best regards,
Great item, however there were closer relay points for delivery than what was proposed! Best regards.
The bars of the monkey bars and top den are far weaker than the bars of the main de we have. Our child who is only 30kg was afraid using the monkey bars as they bowed when he used them and the way the canvas at the bottom of the top ten dips down a lot and the bars bend which made him feel unsafe. We were disappointed because the main structure was very solid. We were so disappointed we did not attach the ladder, my husband who is a metal worker wishes to strengthen the ladder before trusting it with our child
FAST, GOOD ADVICE BY PHONE, GOOD PRICE, GOOD QUALITY, TOP TOP
Delivery conforms to the order. Package received very quickly. The net was replaced very easily.
Nothing to report.
Very very good.
It was delivered quickly. The setup works flawlessly and the kids are very happy
Perfect service, good follow-up, it allowed us to repair our old trampoline, purchased over 10 years ago.
After-sales service of no use, incorrect item description and cumbersome solution... My next purchase will be at another store.
Hello, We are sorry to hear that you were not satisfied with your experience. It seems that our explanations regarding the installation of the protective skirt were not well understood, and we regret that. We want to reassure you: this is a product we sell every year, and we generally do not have feedback indicating a particular difficulty in installing it. Our team remains available if you need more detailed assistance.
The material is very appealing to children, just missing a net at the top.
Very good contact with customer service. Nice commercial discount and rather fast delivery. Everything was as expected.
After-sales service absolutely perfect. Help in selecting the right spare parts, checking and correcting my order.
Perfect commercial contact but the renewed product has a less beautiful finish than the initial product.
Very clear and precise site.
Product conforms to the description, sturdy. Fast delivery and well notified. I am very satisfied with my purchase!
Everything went perfectly and the product meets expectations.
Delivery via Mondial Relay with a bounce because the allotted time was too short. I had to pay for delivery again, and I don't find that great.
Hello, We apologize for this inconvenience, but the 8-day deadline at the relay point is a rule set by Mondial Relay and applies to all packages, regardless of the brand. Unfortunately, we have no control over this duration. We advise you to closely monitor the delivery tracking for future orders to avoid this kind of situation. Best regards,
Easy order, very fast delivery. Assembly rather easy with a clear manual. Very nice product quality.
Overall, it looks excellent. Negative aspects: Some parts of the assembly are a bit tricky (the jumping mat and the net, in particular), and the instructions could be a bit clearer. Examples: - Jumping mat: from memory the instructions suggest starting to put 4 springs symmetrically (at 0°, 90°, 180° and 270°), but if you happen to not attach one of the 4 springs (or several of the 4) RIGHT on its own hook on the structure (obviously for one hook of the mat corresponds to only one hook on the structure), you realize a bit too late of the mistake and either you have to start all over again, or you have to manage to remove THE spring that is not hooked correctly, and which is therefore obviously as tight as possible. Perhaps each hook on the mat and on the structure should be numbered, for example, to be sure to start correctly (1 with 1', 2 with 2', etc.), or at least just the 4 at the beginning (at 0°, 90°, 180° and 270°)? - Safety net: the instructions specify that it must be tight, but it is possible that one only realizes too late how tight it must be, and that if one did not tighten enough at the beginning, one ends up having to tighten more and more, until it is no longer possible. So you have to start over, tightening much more from the beginning. Positive aspects: Despite the occasionally tough assembly, it all looks really solid and of quality. My little one is having a blast on it (and so am I, by the way). I hope it lasts over time.
Perfect service, very well organized site with prior verification of the need by the sales department before validating the order. Delivery fully conforms to the description.
Quality product
Very satisfied with this purchase and the quality of the products.
The use of this material is almost impossible for children: the cylinder is too smooth. I will try to attach a rubber washer to save the use of this object.
Hello, We are sorry to hear that the wooden zip line seat does not fully satisfy you. Please note that it is also available in a plastic version, which offers a different texture and may be more suited to your needs. Do not hesitate to contact us if you wish to proceed with an exchange or obtain more information. Best regards,
Quick order, convenient delivery and quality product. Thank you France Trampoline.
Quality trampoline. My children aged 9 and 13 love it and so do the parents.
Material okay and correct timing
Top service and timing
Good service, very fast delivery
Fast delivery, the net seems a bit less qualitative than the original, we will see over time...
Super quality!
Thank you
Very fast shipping, quality service, trampoline super well! Nice finish. We are very satisfied with our purchase.