The trampoline is very good. However, it requires a lot of strength to assemble. If you are two women or 1 woman and 1 young teenager, it is impossible to assemble. This is a major point of improvement for me or to alert in advance that being two is not necessarily enough.
Very good product and fast delivery
Fast shipping,
The ordered goods are absolutely top and of super quality! However, we couldn't understand why the delivery came via freight forwarding. The pallet on which the boxes with the goods were secured was in very poor condition. It unfortunately fell apart completely during unloading. Since the goods were intact, we give a very convincing 4 stars. Our children have a lot of fun with the ninja course in the garden.
Fast delivery and good quality! Thank you
Everything super, great product range, goods flawless, fast delivery!
Quality product, but a bit tedious to assemble
No problem, fast and compliant shipping
Fast and very careful shipping.
Good quality material, fast delivery, product easy to assemble when there are 2 people
Excellent follow-up (replacement of a tarp), package sent with impressive speed. All good!
Quality product, but a bit tedious to assemble
No problem, fast and compliant shipping
Everything actually went well, unfortunately it was not clear on the homepage that the fiberglass bows no longer need to be used with rubber bands. That is, no detailed info that it would hold without rubber bands. The assistance for assembly was great! We were able to reuse the old bows and therefore we actually didn't need the new bows. However, we kept them because the whole back and forth shipping would be cumbersome.
Excellent follow-up (replacement of a mat), package sent with impressive speed. All good!
Fast delivery. Friendly and understanding responses. Goods are TOP 👍
Good
top as always
I am delighted with my order. The trampoline is of very good quality and I received it quickly. I recommend the France trampoline site
fast and responsive
Quality product Customer service available and efficient
Good
Perfect
everything was perfect the delivery time the packaging a very good quality product that entertained the children all weekend I recommend
Top product
After initial skepticism (higher individual amount), I am very satisfied with the provider. Always happy to return. Very nice support and a great understanding in case of problems.
perfect
very good materials, easy to install thanks to the instructions. THANK YOU France trampoline you made two boys happy !!!!! Small downside for DPD (FOR ME THEY ARE THIEVES) who do not respect home delivery and find it fair to refund the amount and ask to see this with the sender, so you! maybe change the delivery service....
Ultra fast delivery, quality item
I had already ordered the spare part. I was able to simply reorder this part from my account. The delivery was quick.
We replaced our net which was torn. However, our trampoline is over 10 years old. Assembly advice would have been welcome. The quality seems good.
N/A
Compliant
partially heard request for the provision of spare parts for France Trampoline products. No response regarding the pole fixings.
Dear Sir or Madam, we apologize for not having seen your message in your order. Messages sent in an order are for the carriers and are transmitted automatically. Our customer service will contact you to respond to your request. Sincerely, The France Trampoline team
The net was difficult to install, it seems narrower than the original one.... On the other hand, the elastic fasteners for the net are shorter and thinner than the original ones, is this normal or is it also a mistake...?
Dear Sir or Madam, We invite you to contact our customer service directly by email or WhatsApp with photos. They will be able to quickly review your request. According to our technical information, products do evolve over the years but strictly respect safety requirements for your children. The France Trampoline team
N/A
Excellent product that fits perfectly to my trampoline. A big thank you to customer service for their valuable help in choosing this product.
Perfect service. Delivery to Belgium without problems after a phone contact with the delivery company. Assembly well explained, but it takes two people. Quality material.
I am still waiting for my order
Dear Sir or Madam, Your request is being processed with the carrier for only a few days. Rest assured that your file is being monitored and we are making follow-ups if necessary. Searches can take several days and a reshipment will be made once the carrier confirms the loss of the package. We must follow the process closely in such cases. We thank you for your patience and understanding. The France Trampoline team.
I was missing some parts because the boxes were opened, the after-sales service was very responsive and sent them to me in less than a week thank you it is very pleasant to deal with responsive and competent people!
Purchase of a replacement net. Everything is in accordance with the order and perfect
very good welcome competent staff and attentive to the customer the advice given is relevant and in line with the expressed need and helps avoid a bad product choice when ordering I recommend...
Following the order for changing the safety net and the protective foams for the posts. A mounting manual is missing from the package. When the trampoline has been assembled for several years, you no longer know how to disassemble it, especially how the posts are fitted and locked (by a spring pin) and the junction point of the fiber arch fitted but not marked during assembly (marking this greatly facilitates things) And a small manual for reassembling the ordered elements. Very good replacement products mounted for 2 weeks, the children are safe and happy.
Dear Sir or Madam, Thank you for your message. A mounting manual is available on your customer account in pdf format for each item after purchase. We also provide assembly videos on our website. Finally, customer service is available from Monday to Friday to respond to your requests. The France Trampoline team
Order on France trampoline net with poles very good merchandise easy to assemble, solid fast delivery by carrier, I recommend
Perfect delivery on time. Everything very well packaged and protected. Material of qualitative appearance remains to be tested over time
Perfect, the order arrived on time as expected. The product was very well packaged and in accordance with the description and my expectations.
Perfect, efficient customer service, attentive and responsive
Delivered on time and good quality of the material
Order received quickly, after checking the measurements, fortunately, because I had made a mistake. I really recommend this site.
Purchase of a replacement net. Compared to the original net, the quality is really worse: lightweight material, snagged during installation, no Velcro like the previous model. Additionally, after a storm yesterday, a white and very foamy product was dripping from the net (we do not know what it is - toxicity on a product for children?)
Dear Sir or Madam, Rest assured that our trampolines and accessories such as the protective net meet strict European standards and cannot endanger your children's health. Our latest tests conducted by the TUV SUD laboratory in Germany confirm that the materials used for our products are compliant and meet the standards established in France and Europe. Regarding the material of the net, it evolves and can change over the years indeed. However, once again tests are conducted in the laboratory to meet our requirements in terms of safety and quality. We do our utmost to exceed the required levels and provide quality items to many families for years and we will not change course. The France Trampoline team
I was able to benefit from ordering advice by phone for spare parts. I am very happy with the sturdiness of the trampoline (posts and jumping mat)