I needed accessories for my trampoline because some parts were worn out. It was extremely easy to find the right parts. A small weak point, the delivery that did not happen as planned for the second order, but that is related to human laziness!
Fast delivery, product matches the description and expectations, very satisfied with the entire process as well as the product!
Fast delivery, good material, exactly what I wanted.
Except for a small delay for which you had to give me your excuse, everything is going well.
All ordered parts are of very high quality. After the order, I was regularly informed about the order and shipping status - much more detailed than with large online retailers.
Superb product.
Fast delivery and very good quality
Perfect
Very good quality trampoline. The bounce is really superior to other brands. The assembly instructions are clear. I do not regret my purchase.
Excellent product, I recommend.
Spare parts that allowed us to repair our trampoline. Thank you
Product completely conforms, well packaged and easy to assemble (02)
We bought a trampoline in 2016 we had to change the net this year 2025, impeccable quality trampoline. And this year we acquired a climbing dome with a cabin the children are delighted and the quality is always present. Top team and perfect customer service keep it up.
Very serious
Delivery times a bit long (1 month) but return following a phone call very quick and effective
All good
There was a delay in delivery because the ordered product was out of stock and the announced deadline was postponed by 2 weeks Otherwise everything went well
Unacceptable to charge *** euros for shipping fees when we live on an island where there is a bridge, so there should normally be no problem for deliveries. Therefore, we had to have it delivered to my brother in Bordeaux, and to top it all off, he had to go pick up the package at a relay point because the carrier didn't even bother to deliver it to his home while he was there specifically for the delivery.
Hello, We apologize for the inconvenience caused. We completely understand your frustration, especially when the address is served by a bridge. Unfortunately, carriers like DPD and Chronopost systematically apply a surcharge that can vary from 20 to 25 for deliveries to island areas, whether there is a bridge or not. These fees are defined by their pricing grids, which we unfortunately do not have control over. Best regards,
The assembly instructions were not very clear at certain moments
Very good responsiveness, the staff are very courteous and attentive to requests
Products are great. Order arrived quickly. Return went well despite my mistake. I am very satisfied.
100% satisfaction!! I can always rely on the quality being right and getting what I expect. Punctuality and tidiness included!
nothing to say simple effective fast
Fast, and very good material
Good
Top, especially with the hammock! My 2 sons aged 4 and 6 spend hours there.
I greatly appreciated that an employee from your company contacted me to verify my order before sending the item. Very serious, competent, and attentive employee to customer requests. Delivery time respected.
Very good service
Very good
Order shipped and delivered on time as expected during the order.
Perfect!
Great After Sales Service! 1 phone number available on the website, which is becoming increasingly rare, 1 very nice person who responds immediately, effective follow-up. The fabric arrived the following week. I recommend +++
Perfect
Very good quality material
Description conforms. Fits perfectly
We had a circular hoop from the top of the net that broke during the first assembly. It's a shame we taped it... Can you replace it for us? We watched an online video before assembly, it's complementary to the manual to avoid mistakes when attaching the springs. You need to assemble the trampoline yourself to know how to disassemble it later Best regards
Easy to order Fast and careful delivery I recommend France trampoline
We have had our trampoline for nearly 10 years and are delighted to be able to order worn parts so easily with a customer service that is always responsive and professional! Thank you!
Product not received because the shipping company allegedly could not find the address
Please excuse the inconvenience with the delivery person. If needed, you can feel free to contact customer service directly by phone or email. The carrier does not always contact us when there is a problem with your delivery. Since he is in contact with you via email, he asks you directly for information. It is important that you check your emails regularly when a delivery is pending.
Quality net; easy and quick assembly with very practical straps.
I was missing a package that was sent to me immediately after my complaint.
Satisfied with the purchase
Advisors are attentive, friendly. Fast delivery. Quality material.
The assembly must be done with force for each dome bar to fit, the screws are of poor quality.
Nothing to report
I am satisfied with Trampoline Technik and the product, BUT the delivery with Kühne and Nagl took about 20 days and that only after many phone calls!!
Good quality, easy to assemble, impeccable delivery
Effective and quality! Finally a customer service that can be reached, which provides good information. Order placed and delivered immediately! Thank you
bad choice of net
Hello Madam, If you made a mistake on the model of the net you can always request a return of it. Do not hesitate to call us if you need advice! Best regards,
Complies with the description. NOT YET INSTALLED, BUT UNPACKED...