Order compliant
Compliant and fast
It is a serious company that meets deliveries and cares about everything. Without a doubt, very competent.
Thank you very much for your feedback, Jose. We are very glad to know that you appreciate our seriousness and our commitment to deliveries and customer service. Comments like yours motivate us to continue providing the best possible service. The France Trampoline team
Package received the day after the order!! Well done
Trampoline delivered quickly Relatively simple assembly, clear instructions Very good quality
VERY GOOD FAST DELIVERY
Very good purchase. Of very good quality and delivered quickly. Thank you
The hammock is perfect for our needs.
I received the order well and was able to install it. I have a question, what are the 4 small elastics with a ball for? Thank you for clarifying, best regards
Thank you for your feedback. The elastics with balls are used to secure the cushion to the frame of your trampoline. Just pass them through the eyelets of your cushion using a pin provided with the cushion.
Purchase made quickly. Responsive and efficient contact person. I recommend.
Everything worked well
Very good
Fast and serious. Good quality material. I recommend.
Nothing to complain about. Fast and compliant delivery.
I appreciated being delivered very quickly.
Super fast shipping and well packaged
The jumping canvas has defects
Hello, Thank you for your feedback. We have taken your photos into account and have sent you a replacement canvas under warranty. We apologize for the inconvenience caused.
Very good price and exeptional customer suport.The assembly is very hard it took me about 4 hours with 4 people.
Hello Vlad, Thank you for your detailed feedback! We’re glad you appreciated our pricing and customer support. We also take note of your comment regarding the assembly and understand it can be challenging. Please don’t hesitate to contact us if you need any assistance or advice. The France Trampoline Team
Super fast delivery! I recommend
Super professional and responsive. Following the storm, the straps on my trampoline gave way. Damage limited to one tube of the perimeter. Customer service identified my trampoline from 2012. Delivery the next day. Trampoline repaired immediately.
Delivery on the scheduled date, package well packed
as described ;)
Very good - just a little lack of communication on the exact delivery slot.
Good product
Very good Very fast delivery
Easy order, very fast delivery
Perfect
Good advice, great responsiveness and very fast delivery. Thank you! As for the trampoline, not installed yet.
there is a lack of instruction to tighten the cable
Hello, Thank you for taking the time to share your feedback regarding the 45 m zip line. We are sincerely sorry if the installation manual was not clear enough. Your feedback is important to us and helps us improve our products and support. To date, we have not received any other comments on this specific point, but we take your experience very seriously. The manual normally details the different steps for installing the cable, and explanatory videos are also available on our product sheets to assist with the assembly. We remain at your disposal and thank you again for your contribution to our continuous improvement process. Best regards, The France Trampoline team.
Very fast delivery and product compliant with the description
Package arrived earlier than expected and in good condition.
Very good Good site ergonomics
The order was placed by phone. Friendly, pleasant and good advice staff. The only "hic" is not the responsibility of France Trampoline but of the carrier DPD who never contacted me and left the packages in front of my gate in my absence. Fortunately, I wasn't away for the weekend. I expressed my "surprise" to them.
Very happy. The package arrived very quickly and the zip line is great.
These are not exactly the same springs as the original ones but they are the correct size to replace the broken ones.
Very good
Great accessories for trampoline
Very good quality and fast delivery
Delivery time of 2 to 5 days not respected. The trampoline did not arrive in time for our child's birthday. The delivery took 10 days.
Dear Sir or Madam, We apologize for the delivery delay which occurred 2 days after the announced deadline. As a reminder, the announced deadline of 2 to 5 working days (excluding Saturday, Sunday, and public holidays) starts after handing over to the carrier. Having ordered on Friday evening, May 30, your order was handed over to the carrier the following Monday afternoon, and with the public holiday on June 9, we should have delivered to you on June 10 and not June 12. We once again apologize for this inconvenience. The France Trampoline team
After a month, I am still waiting for my order and customer service is poor and slow
Sir, we apologize if your experience with our customer service has not met your expectations. Indeed, your package has been mishandled by the carrier and was delivered to the store later than the shipping date. However, after reviewing our email exchanges, we have tried to resolve the issue as quickly as possible while keeping in touch with you. The carrier is not always responsive, so we cannot relay the information as quickly as we would like. We sincerely apologize for that.
Very satisfied with my purchase.
Very good communication. I am very satisfied.
Correct packaging, correct delivery
France Trampoline spontaneously decided to replace the jumping mat of a large trampoline due to the presence of a hole that appeared 3 months after the expiration of the legal 2-year warranty. Only the shipping costs were at my expense. Shipment was made quickly. Kudos for the quality of your customer relationship.
A top customer service. I was surprised by the understanding and kindness of France Trampoline. Several times I was helped and well advised beyond my expectations. I asked little and received a lot. Thank you, you deliver high-quality services.
Effective!
Responsive, quality products
Quality of products, follow-up and delivery. Flawless process!
Quality customer service. France trampoline has always responded to our requests quickly and they are very professional.
Very good quality, good assembly instructions.