I recommend this company for its products certainly but especially its customer service. I am very very satisfied.
The person from France Trampoline we spoke to on the phone for advice listened to us very well and guided us for our purchases. The first one arrived very quickly and was completely in line with our expectations. The second is on pre-order so we are waiting. But we are very satisfied
I ordered a protective net for the trampoline to replace the old one that had torn along the zipper even though winter has come.
good
Delivery time respected and the service well done
Fast delivery and very clean and solid packaging.
Fast and efficient but in case of issues, much less understanding. I ordered the wrong item so that is my fault but the return is unfortunately too cumbersome...
Sir, we have taken your message into account; however, our terms and conditions clearly state that a return is at your expense in the case of an order withdrawal. Our product sheets are well detailed, and in case of doubt, we are available by phone or email all year round to assist you. The France Trampoline team.
The set of elastics ordered was intended to replace those that broke quite quickly after the first season of use. This accessory could be more resistant, reflecting the very good quality of the trampoline otherwise. The price is also high - around *** per elastic. Otherwise, fast delivery.
Communication via WhatsApp worked excellently, so I could order the right spare parts. Fast delivery, everything went perfectly
Product compliant and of good quality. Fast delivery
Very good trampoline, sturdy and well thought out. The only small downside is that the instructions could be clearer.
Simply perfect
Very fast and very satisfactory delivery
Top advice and everything went smoothly and perfectly!
Good phone contact and the delivery issue was quickly resolved.
This is the second time I order from France trampoline and I am very satisfied with the ordered product and the quality of the delivery. Thank you
Perfect
No particular comments. Everything went well: the delivery and installation of the climbing dome.
Great seller. He contacted me to ensure he was sending the right item
I called the phone service to replace the net of our trampoline. My contact person checked that the net existed and suggested I get new poles at the same time. She then prepared a basket that I only had to validate.
Satisfactory
Quality very good, expectations fully met
Completely satisfied
Fast and careful shipping, item perfectly compliant, everything is perfect!
Order placed on April 23, no news by May 13. Customer service does not respond.
Hello, We apologize for the issue encountered with the carrier. To clarify the situation: You made a first request for tracking your package to customer service on May 6, which is 13 days after your order, and a response was indeed provided to you. According to current procedures, the carrier has a period of 7 working days to conduct their investigations after the opening of the dispute on May 6. We are currently awaiting their response and have followed up with their service. Regarding your message from May 12 at 10 am, our team responded to you the very next day, May 13 at 11 am. Our response times are 24 to 48 working hours, which we strictly adhere to. Your review was submitted only 6 hours after sending your email on 12/05/25 at 10 am. We understand your frustration, but please be assured that our team is actively following your case to ensure a solution is provided as soon as possible. Best regards,
I needed accessories for my trampoline because some parts were worn out. It was extremely easy to find the right parts. A small weak point, the delivery that did not happen as planned for the second order, but that is related to human laziness!
Fast delivery, product matches the description and expectations, very satisfied with the entire process as well as the product!
Fast delivery, good material, exactly what I wanted.
Except for a small delay for which you had to give me your excuse, everything is going well.
All ordered parts are of very high quality. After the order, I was regularly informed about the order and shipping status - much more detailed than with large online retailers.
Superb product.
Fast delivery and very good quality
Perfect
Very good quality trampoline. The bounce is really superior to other brands. The assembly instructions are clear. I do not regret my purchase.
Excellent product, I recommend.
Spare parts that allowed us to repair our trampoline. Thank you
Product completely conforms, well packaged and easy to assemble (02)
We bought a trampoline in 2016 we had to change the net this year 2025, impeccable quality trampoline. And this year we acquired a climbing dome with a cabin the children are delighted and the quality is always present. Top team and perfect customer service keep it up.
Very serious
Delivery times a bit long (1 month) but return following a phone call very quick and effective
All good
There was a delay in delivery because the ordered product was out of stock and the announced deadline was postponed by 2 weeks Otherwise everything went well
Unacceptable to charge *** euros for shipping fees when we live on an island where there is a bridge, so there should normally be no problem for deliveries. Therefore, we had to have it delivered to my brother in Bordeaux, and to top it all off, he had to go pick up the package at a relay point because the carrier didn't even bother to deliver it to his home while he was there specifically for the delivery.
Hello, We apologize for the inconvenience caused. We completely understand your frustration, especially when the address is served by a bridge. Unfortunately, carriers like DPD and Chronopost systematically apply a surcharge that can vary from 20 to 25 for deliveries to island areas, whether there is a bridge or not. These fees are defined by their pricing grids, which we unfortunately do not have control over. Best regards,
The assembly instructions were not very clear at certain moments
Very good responsiveness, the staff are very courteous and attentive to requests
Products are great. Order arrived quickly. Return went well despite my mistake. I am very satisfied.
100% satisfaction!! I can always rely on the quality being right and getting what I expect. Punctuality and tidiness included!
nothing to say simple effective fast
Fast, and very good material
Good