Fast delivery Quality product
Solid, good materials, both the structure and the net. Not easy to assemble (at least two people, one of whom should be handy) but it's worth it, we are reassured to have the children safe.
Simple order and fast delivery. Assembly took longer than expected but super result.
Very simple order, perfect tracking, fast and compliant delivery.
Perfect, suitable spare parts, express delivery
The tent serves its purpose. It protects against sun and light wind. Attaching it was not difficult.
Very friendly phone reception and help (my password not working) to finalize my purchase (payment by phone)
Some sides are a bit loose.
Thank you very much very good communication and fast delivery! Our son loves his new game 👍
Correct delivery, missing some details regarding assembly but done alone by a non-handy person
Wonderful! I recommend
availability of spare parts excellent reception from the person who answered me on the phone: very good advice, it's more important for me and reassuring the delivery is awaited my son who must do the repair if there is a problem I will let you know
Very good quality trampoline. My son and his friends spend a lot of time on it even when it's very cold, I do not regret my purchase! However, not very easy to assemble. You need 2 or 3 people and to spend a few hours. It's worth it…
Good
Fast and efficient delivery. Products seem to match the description. See for usage.
Service attentive to its customers. The net was forgotten and the customer service quickly sent it back to us.
When I bought the trampoline, the poles were connected with a rubber band, which I found sensible. The new poles are separate and not connected. As a result, they slide apart and can bend again! Furthermore, the upper edge will not remain stable. The quality has declined for me. I am sure that the separate poles will not last long either!!!
Hello, we have noted your comment and regret that you did not read the product data sheet for the fiberglass arches purchased as spare parts. We do specify that these arches are not to be connected with a rubber band during replacement. This is mentioned in bold and underlined in the product description for your information. Rest assured that this system (which has been in place for several years) allows all our customers to keep their net normal and child-safe. The Trampoline Technik Team
Quick and appropriate response.
My inquiry at the time of purchase was responded to quickly and competently. The delivery and appointment scheduling worked excellently, and we received it before Christmas. We are thrilled with the quality of the trampoline and are very happy with it.
Fast and efficient service
guarantee respected, thank you perfect delivery
I am delighted with the products provided by France Trampoline. Perfect quality and completely matching my request. I recommend.
It was great and uncomplicated.
They met delivery deadlines, well-packaged material in accordance with the purchase made.
Very responsive and quick service. Order placed on Thursday noon, delivered by noon :-):-) !!!
compliant
I still have not received my order to this day.... Thank you for getting back to me quickly to tell me what is happening and why this long delay... .... and it's surprising to receive a request for feedback on a product that I have not yet received...
Dear Sir or Madam, After verification, your order containing a protective cover for a round trampoline 3m60 is marked as delivered via Mondial Relay in October 2024 according to the delivery tracking, and since then, we have not received any new orders from you. We kindly ask you to contact our customer service so that we can clarify your request. The France Trampoline team.
Very good service Nothing to say
We placed an order with Jump'in Spain and had a problem with the delivery of the trampoline. But the company took full responsibility for the problem and offered us compensation. We are very satisfied with the treatment and the compensation received.
I am very satisfied with the purchase and quality of the product. I live in the south and the trampoline will be exposed to the sun, we will see if it holds up. The only downside, I was not informed of the delivery knowing that the second passage is charged *** euros, fortunately I was at home. Assembly well explained, I assembled it all by myself in half a day, quality is there and the kids are satisfied
Very happy with France trampoline, a little less with the carrier. Thank you
Dear Sir or Madam, we thank you for your positive feedback on our brand. Customer service is available to receive your experience feedback in order to better satisfy you in the future. The France Trampoline team
Very good quality material, completely meets our expectations!! I recommend!!
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We received the order in perfect condition, the shipping was quite fast and easy. The children are delighted with the new trampoline, it is much better than the previous one from another brand.
The product is very good but the assembly instructions are terrible. It was a nightmare to install with errors related to the lack of explanations and extremely complicated backward returns.
Dear Sir or Madam, Please accept our apologies for the inconveniences during assembly. We have many assembly videos of the trampolines also available on our website. This allows you to fully familiarize yourself with the elements before the trampoline arrives at home. The France Trampoline team
Simplicity in ordering and great efficiency in processing the order and shipping.
The order process went perfectly well
Order tracking communication is top-notch
Trampoline purchased in March 2023. We are delighted with the quality of the trampoline. Moreover, we had a problem during delivery (due to the delivery person and not France trampoline) and customer service was excellent. We recommend.
Fast delivery, quality material
very responsive team and very good products
Following a warranty request, the France trampoline team was very responsive and sent me the damaged items very quickly
Perfect very fast delivery and product exactly as we expected
Fast shipping and good value for money.
GOOD MATERIAL, but there were missing pieces in the package so I called the number written in the assembly book to get customer service, they were supposed to call me back but the after-sales service is like I was a few days before Christmas I had to make the missing pieces myself. I AM DISAPPOINTED BY THE MANUFACTURER FOR ITS LACK OF FOLLOW-UP OF ITS AFTER-SALES SERVICE
Hello, Thank you for your feedback regarding your experience with our product. We apologize for the inconveniences encountered. After checking, we have not received any email or WhatsApp message from you regarding this issue. For quick assistance, we invite you to contact us directly by phone at 05 56 36 04 62, between 9 am and 12:15 pm or between 1:30 pm and 5:30 pm. You can also write to us at the following address: contact@france-trampoline.com. An advisor will be happy to assist you and find a suitable solution. We hope to be able to satisfy you during your future experiences. Best regards, The France Trampoline team
Product as described and delivered very quickly, despite the Christmas period.
Excellent
Very good
I ordered and paid for a trampoline surround on 23.09.2024 because I had a good experience with the delivery of a jumping mat. The delivery date was set for 28.11.24, and on 29.11.24, the handover to the carrier was confirmed. Since then, the shipment has been untraceable, as communicated via email on 12.12.24. As of now, on 05.01.25, I have no information on whether and when I will receive the delivery.
Dear Sir or Madam, we understand your feelings and ask you to accept our apology for this delivery problem. Due to a reversal of the order by the carrier, your order ended up in Belgium. We requested a return of the material and a direct delivery to you, but the carrier returned it to our warehouse yesterday. The return is being processed today for your information. The carrier's handling of your order was not good, and we sincerely apologize for that. Your Trampoline Technik Team
It was delivered quickly and competently. Even when I encountered a delivery problem, it could be resolved quickly. Everything is very nice and seems to be of very good quality. It is a really nice Christmas gift.