Very good quality.
It was just as easy to place the order as it was quick to receive it. The product is in line with what we expected, its assembly/installation was simple, the children are delighted. Perfect!
Fast delivery, the ordered item is of very good quality, I highly recommend you
Order well received.
Very good product
Very good trampoline, easy assembly
Very good product.
Very satisfied.
Quality rather mediocre compared to the original cushion. Given the price, I expected much better! It is certain that it will not last as long. Moreover, the edges do not hold at all. With each use, the 'skirt' of the cushion has to be put back around the frame. I never had this issue with the original cushion. Very disappointed!
Hello Madam, Thank you for your message. We are sorry to hear that the quality of our protective cushions does not meet your expectations. Could we ask you to send us a photo of your installation so that we can assess the situation and see how we can resolve it? Furthermore, we are surprised by your comments on the cushion you ordered. Indeed, the quality of the foam and PVC is the same as that of the products purchased in 2020. Best regards, The France Trampoline team.
Defective product and still waiting for replacement.
Hello Madam, We sincerely apologize once again for the delay in responding to your request. As we discussed, we would have proceeded with an immediate exchange if it had been possible, but this item is again out of stock due to an excessive number of pre-orders compared to our supply. The replacement may take place in autumn 2024, to our great regret. We are completely open to the idea of offering you a commercial gesture to compensate for this situation. What would you say to new accessories for your ninja course? We await your response. Best regards, The France Trampoline team.
Lack of information on the availability delay and its extension to the point of questioning the purchase.
Hello Madam, We are sorry for the delivery delay. When you purchased on pre-order, the product was indeed announced as being restocked for 30/03. We were only able to send you your order a month later because logistical problems unfortunately caused delays in processing some of our orders, including yours. We sincerely apologize for this. Please do not hesitate to contact our customer service to benefit from a commercial gesture on your next order. Best regards, The France Trampoline team.
The product is perfect but I need a manual for the fixings! I couldn't manage to fix it.
Product conforms, clean package.
Hello, as mentioned on the phone, your site has major cybersecurity issues and poses risks to its customers. If I hadn't already been a customer with you, I wouldn't have placed an order. To be able to pay, I had to make a bank transfer because the payment section is not sufficiently secure.
Hello Sir, Thank you for your attention to the security of our website. Please know that we are also very attentive to this issue. The security of our customers' data is our priority. Contrary to what you may have identified, the form for entering banking information is not on our website but is contained in an Iframe. This iframe is managed by our payment partner Lyra. Therefore, they collect the banking information. Here is the list of certifications of our banking partner: PCI DSS 3.2 approval, 3DS V2 certificate (EMVCo, Visa, Mastercard, CB, Amex, Diners), ACPR approval (Banque de France), Visa Merchant Agent certificate, GIE CB certificate, MasterCard SecureCode, Diners protectbuy 2 certificate, AMEX Safekey 2 certificate. If you would like to discuss the security of our website, we can connect you with our security team who will be happy to clarify any points that may lack clarity. Thank you, The France Trampoline team.
Perfect
Very professional follow-up, super good quality item
Not installed yet, thank you
The net was not available, so the delays were a bit long, but when the merchandise was announced, I was regularly informed about the departure of the package and its tracking. I recommend the seriousness of the after-sales service of France Trampoline. Merchandise arrived in very good condition. Bravo to the whole team
4 stars just because the delay was very long and without news. Too bad. I had to call to get news about my order and very good phone reception. We knew there was a supply delay, but once the delay passed, an email to announce the delay would have been appreciated
Very very good product, the children are delighted. Quality product, after-sales service very very good. I recommend with my eyes closed.
I left a voicemail. Callback the next day from a pleasant and competent advisor. A person on the other end of the line! Extraordinary!
Everything was very simple: order online and delivery. Except for a small downside: the assembly, we took longer than expected and the instructions were sometimes not obvious to understand.
Trampoline jump 360 received quickly. Assembly is quite simple if you refer to the instructions and the video. The materials are of good quality, let's see over time 😊 The after-sales service was responsive following a sponsorship issue, the solution was found quickly. Thank you to all your teams 👍
Fast delivery, top material
Very good, fast and compliant shipping
Very good quality article Very easy to assemble Quality delivery and logistics tracking.
Fast delivery and quality product, the kids love their ninja line!
Finding spare parts for a trampoline that is over ten years old is not easy except with France Trampoline where the parts are always available
Everything was perfect except for a small incident with the carrier, resolved after a phone call.
Great, as ordered
Very quick and hassle-free customer service: my trampoline jump mat under warranty was replaced on my first phone call. Thank you for your efficiency!
Great trampoline, the kids love it
I expected better from France Trampoline for this protective mat purchased to replace the old one. It is clearly the right size but it is a bit oversized which causes significant creases and will quickly weaken the whole. The attachment system has been improved but was not, in my opinion, the priority. However, the skirt is still as useless (it should either be lengthened or removed as it always rides up in the net) and the protective mat remains too soft and too narrow to be really effective. There have been several leg injuries from going between the fabric and the springs on landings, fortunately more fear than harm. Taking inspiration from the protections of a Gymnova trampoline would, in my opinion, be welcome.
Hello, Thank you for your feedback, we take them into account and will pass them on for the continuous improvement of our products. It seems that your first trampoline did not come from us, which would explain why the protective cushion does not fit perfectly. Indeed, if this is the case, although this cushion is suitable for your trampoline, it was not originally designed for your specific model. Regarding your comparison with the Gymnova brand, it is important to remember that our trampolines are specifically designed for individual leisure use, which differentiates them from professional gymnastics trampolines sold by Gymnova. Best regards, The France Trampoline team.
Purchase made to replace our old 15-year-old trampoline. We were advised by phone and we are completely satisfied with our purchase.
Product meets my expectations. Simple order, delivery within the announced deadlines. I installed this brake yesterday without any problems and the kids are having a blast!
Very good. Very good bounce for children and adults.
Packages delivered on time and without issues.
Fast delivery.
Second trampoline in 10 years. Always good quality, and a quality and responsive customer service. Thank you again
Good reception of the perfectly packaged parcel! Excellent trampoline for our daughter, a young gymnast!
It's all good
Great purchase! The kids are thrilled! However, we find that the zip line cable is too thin and the spring a bit light... We'll see over time how all this holds up!
Excellent
We are very satisfied.
Excellent service, nothing to report.
Delivery compliant and assembly rather simple. Durability of the material. However, the basketball hoop does not hold.
Great communication for a complicated mat to find, thank you very much for everything.
The order was delivered correctly and within the indicated time. Very good.
Fast shipping and very good quality item. Easy to assemble with two people.
Very good service, very good material, nothing to complain about.