Super quality
A team that listens, very responsive and effective, it's perfect! I recommend!
Serious and fast
The material is of good quality, relatively easy to assemble, overall, it lives up to its promises. Just one issue with delivery, the package arrived completely torn open, the delivery person was clearly not trained in quality service.....
Excellent product and efficient customer service.
Hello, assembling the 3.00m dome cannot be done with 2 people in 1 hour, but at least 3 people in 2 hours. For the hammock, impossible to set it up as a hammock (upper part in the dome) because the carabiners are missing! Yet they are well mentioned in the assembly guide. Disappointed... Otherwise, the structure looks sturdy and is aesthetic, we'll see over time.
Hello, we are sorry to learn that assembling the dome was more difficult than expected. We take note of your experience. This will allow us to revise our instructions to offer more precise guidance to our future customers. Regarding the missing carabiners for the hammock, you must have received our old assembly guide by mistake. Our new range of hammocks no longer requires the use of carabiners for assembly. We will send you the new guide by email to rectify this error. Finally, despite all these small issues, we are happy to know that you find the structure robust. We hope that despite these inconveniences, you will be able to fully enjoy your dome. Do not hesitate to contact us directly if you have any other questions. We remain at your disposal for any further information. The France Trampoline team.
We were very satisfied after purchasing a trampoline.
Perfect. They contact you even before sending your package to ensure compatibility. Truly great professionalism. Thank you!
Perfect
Very professional; quality products, fast and correct service, I recommend!
Very good listening and quick solutions.
Fast delivery, product as described. We just reordered the net attachments for nothing as they were provided but not mentioned on the site and product details.
Easy order to make, deadlines respected, satisfied.
Product matching the description. The whole thing is installed and works perfectly even for me who is 'heavy'.
Good advice from the seller, deadlines respected and tutorials sent to help replace the different parts to change on the trampoline.
Perfect, I made a mistake on my order and customer service called me within 30 minutes of my order to verify.
The customer service is efficient: it matches an order for spare parts with a trampoline purchased several years ago and suggests modifications in case of order errors. Many customer services would not have questioned it and would have sent unusable items, proving professionalism.
Very professional and attentive salesperson who gives you advice on the material. Thank you very much 👍
Hello, I am very satisfied with my ordered item, quick and careful shipping.
Good
Super quality items, I have called on France Trampoline several times to change parts on my trampoline. It's so much better than throwing it away and buying a new one. However, a small downside on the availability of certain parts, I had to wait a while before getting a safety net. Other than that, it's really perfect.
Fast delivery and product matching the description. The kids are having a blast on their zip line.
Perfect
Speed. Reliability.
Everything very easy. Special attention paid to the accuracy of the order.
Quality trampoline that matches the order.
Quick and clear response on the phone, shipment dispatched quickly. No problem. The kids are delighted!
Excellent site! Product quality, shipping speed, delivery quality, everything is perfect.
Fast
Quality product, fast delivery.
NO PROBLEM
Very good service contacted by customer service after making a reference error. I recommend.
Simple and quick purchase. Fast and hassle-free delivery.
Following the product ordered being out of stock, additional information during this long waiting period would have been welcome
Excellent simply, trampoline boost up in 460. The product is indeed expensive but the quality is there. The assembly is well explained and each part of the trampoline exudes quality! Once assembled, nothing moves or almost! (except when I jump on it with my 100 Kg ...) Our daughter is delighted and the trampoline exudes safety. I recommend 100% PS: for assembling the black parts, I highly recommend not doing it in full sun (or plan for gloves)
Net meeting my expectations. The quality is always on point
Nothing to say. Everything went as planned.
The package was sent back before I had time to pick it up at the pickup point. You need to resend it to me
Hello Sir, We fully understand your frustration regarding the situation. However, our company and the carrier indicated a collection period of 7 days for the package, and it was therefore your responsibility to collect it within this timeframe. However, we would like to emphasize that we took the initiative to resend your product at our expense. Best regards, The France Trampoline team
I am happy with the product. However, the delivery was relatively scandalous as the delivery person left the package in front of the gate and not inside where I asked him to, claiming that he didn't want to damage his truck which belongs to him. Apparently, he had already come and knew that his truck would be damaged if he went where I asked him to drop off the delivery. Knowing this, why did he take the delivery if he couldn't bring the merchandise?
Perfect
Perfect. Renewal of the protective cover that preserves the trampoline fabric.
Perfect in every way
Available, friendly, and competent contact person
Perfect item, delivery within the announced timeframe
Functional cushion
I left a review on your WhatsApp number on May 5. I received no response, a sign of a lack of consideration for your customers... my daughter-in-law, on our recommendations, ordered a trampoline from you and she confirmed to us that the net was not the same and that hers was sturdier. Here is a copy of the message I wrote to you on May 5: Hello, we have had a trampoline from you for many years. It brings us satisfaction. In 2020, we bought a premium net to replace the one that was torn. My husband noticed that the quality was much lower than the original. It tore much more quickly than the first one. Recently, my son, Thibaut Pujo, ordered the completely torn net again (order FT235609). My husband again finds a net of poor quality, fragile, while it is supposedly the premium quality. Moreover, the bottom attachments are no longer provided and therefore have to be recovered and installed by us for a price much higher than in 2020 (we paid 119€, order FT140331). So, we pay more, lower quality, and fewer accessories... in short, we are disappointed and the more it goes, the lower the quality for a higher price. Too bad... I have recommended you a lot, I will not do it anymore. Best regards, ***
Hello, Thank you for your message and we sincerely apologize for the delay in our response on WhatsApp. We understand your frustration and want to assure you that we take your concerns very seriously. We are sorry to hear that you are not satisfied with the quality of our safety nets. We are constantly striving to improve our products, and your feedback is essential to help us identify areas for improvement. Regarding your son's order, we did not receive a message reporting this issue. If we had been informed, your son would only have had to send us photos, and we would have proceeded with a new shipment after analyzing the defect in our product. Customer satisfaction is our priority. As for the absence of attachments in your order, this is abnormal. It must be an error on our part, as stated in every product sheet of our nets, hooks are included. Please let us know how many you are missing, and we will proceed with a new shipment at our expense. The France Trampoline team.
Super delivery on the scheduled date and with respect
We were looking for a zip line for one of our children's birthday. We were able to get information very quickly and realized that it would be complicated to install it at our place for now. We therefore opted for a climbing dome. The shipment was very fast, the order was very well packaged, we requested a rescheduling of the delivery with their carrier who was very responsive. We are delighted with our purchase. Next purchase the zip line 😊
Very serious store, very good quality materials....
Very good