Quality trampoline that matches the order.
Quick and clear response on the phone, shipment dispatched quickly. No problem. The kids are delighted!
Excellent site! Product quality, shipping speed, delivery quality, everything is perfect.
Fast
Quality product, fast delivery.
NO PROBLEM
Very good service contacted by customer service after making a reference error. I recommend.
Simple and quick purchase. Fast and hassle-free delivery.
Following the product ordered being out of stock, additional information during this long waiting period would have been welcome
Excellent simply, trampoline boost up in 460. The product is indeed expensive but the quality is there. The assembly is well explained and each part of the trampoline exudes quality! Once assembled, nothing moves or almost! (except when I jump on it with my 100 Kg ...) Our daughter is delighted and the trampoline exudes safety. I recommend 100% PS: for assembling the black parts, I highly recommend not doing it in full sun (or plan for gloves)
Net meeting my expectations. The quality is always on point
Nothing to say. Everything went as planned.
The package was sent back before I had time to pick it up at the pickup point. You need to resend it to me
Hello Sir, We fully understand your frustration regarding the situation. However, our company and the carrier indicated a collection period of 7 days for the package, and it was therefore your responsibility to collect it within this timeframe. However, we would like to emphasize that we took the initiative to resend your product at our expense. Best regards, The France Trampoline team
I am happy with the product. However, the delivery was relatively scandalous as the delivery person left the package in front of the gate and not inside where I asked him to, claiming that he didn't want to damage his truck which belongs to him. Apparently, he had already come and knew that his truck would be damaged if he went where I asked him to drop off the delivery. Knowing this, why did he take the delivery if he couldn't bring the merchandise?
Perfect
Perfect. Renewal of the protective cover that preserves the trampoline fabric.
Perfect in every way
Available, friendly, and competent contact person
Perfect item, delivery within the announced timeframe
Functional cushion
I left a review on your WhatsApp number on May 5. I received no response, a sign of a lack of consideration for your customers... my daughter-in-law, on our recommendations, ordered a trampoline from you and she confirmed to us that the net was not the same and that hers was sturdier. Here is a copy of the message I wrote to you on May 5: Hello, we have had a trampoline from you for many years. It brings us satisfaction. In 2020, we bought a premium net to replace the one that was torn. My husband noticed that the quality was much lower than the original. It tore much more quickly than the first one. Recently, my son, Thibaut Pujo, ordered the completely torn net again (order FT235609). My husband again finds a net of poor quality, fragile, while it is supposedly the premium quality. Moreover, the bottom attachments are no longer provided and therefore have to be recovered and installed by us for a price much higher than in 2020 (we paid 119€, order FT140331). So, we pay more, lower quality, and fewer accessories... in short, we are disappointed and the more it goes, the lower the quality for a higher price. Too bad... I have recommended you a lot, I will not do it anymore. Best regards, ***
Hello, Thank you for your message and we sincerely apologize for the delay in our response on WhatsApp. We understand your frustration and want to assure you that we take your concerns very seriously. We are sorry to hear that you are not satisfied with the quality of our safety nets. We are constantly striving to improve our products, and your feedback is essential to help us identify areas for improvement. Regarding your son's order, we did not receive a message reporting this issue. If we had been informed, your son would only have had to send us photos, and we would have proceeded with a new shipment after analyzing the defect in our product. Customer satisfaction is our priority. As for the absence of attachments in your order, this is abnormal. It must be an error on our part, as stated in every product sheet of our nets, hooks are included. Please let us know how many you are missing, and we will proceed with a new shipment at our expense. The France Trampoline team.
Super delivery on the scheduled date and with respect
We were looking for a zip line for one of our children's birthday. We were able to get information very quickly and realized that it would be complicated to install it at our place for now. We therefore opted for a climbing dome. The shipment was very fast, the order was very well packaged, we requested a rescheduling of the delivery with their carrier who was very responsive. We are delighted with our purchase. Next purchase the zip line 😊
Very serious store, very good quality materials....
Very good
Very good quality.
It was just as easy to place the order as it was quick to receive it. The product is in line with what we expected, its assembly/installation was simple, the children are delighted. Perfect!
Fast delivery, the ordered item is of very good quality, I highly recommend you
Order well received.
Very good product
Very good trampoline, easy assembly
Very good product.
Very satisfied.
Quality rather mediocre compared to the original cushion. Given the price, I expected much better! It is certain that it will not last as long. Moreover, the edges do not hold at all. With each use, the 'skirt' of the cushion has to be put back around the frame. I never had this issue with the original cushion. Very disappointed!
Hello Madam, Thank you for your message. We are sorry to hear that the quality of our protective cushions does not meet your expectations. Could we ask you to send us a photo of your installation so that we can assess the situation and see how we can resolve it? Furthermore, we are surprised by your comments on the cushion you ordered. Indeed, the quality of the foam and PVC is the same as that of the products purchased in 2020. Best regards, The France Trampoline team.
Defective product and still waiting for replacement.
Hello Madam, We sincerely apologize once again for the delay in responding to your request. As we discussed, we would have proceeded with an immediate exchange if it had been possible, but this item is again out of stock due to an excessive number of pre-orders compared to our supply. The replacement may take place in autumn 2024, to our great regret. We are completely open to the idea of offering you a commercial gesture to compensate for this situation. What would you say to new accessories for your ninja course? We await your response. Best regards, The France Trampoline team.
Lack of information on the availability delay and its extension to the point of questioning the purchase.
Hello Madam, We are sorry for the delivery delay. When you purchased on pre-order, the product was indeed announced as being restocked for 30/03. We were only able to send you your order a month later because logistical problems unfortunately caused delays in processing some of our orders, including yours. We sincerely apologize for this. Please do not hesitate to contact our customer service to benefit from a commercial gesture on your next order. Best regards, The France Trampoline team.
The product is perfect but I need a manual for the fixings! I couldn't manage to fix it.
Product conforms, clean package.
Hello, as mentioned on the phone, your site has major cybersecurity issues and poses risks to its customers. If I hadn't already been a customer with you, I wouldn't have placed an order. To be able to pay, I had to make a bank transfer because the payment section is not sufficiently secure.
Hello Sir, Thank you for your attention to the security of our website. Please know that we are also very attentive to this issue. The security of our customers' data is our priority. Contrary to what you may have identified, the form for entering banking information is not on our website but is contained in an Iframe. This iframe is managed by our payment partner Lyra. Therefore, they collect the banking information. Here is the list of certifications of our banking partner: PCI DSS 3.2 approval, 3DS V2 certificate (EMVCo, Visa, Mastercard, CB, Amex, Diners), ACPR approval (Banque de France), Visa Merchant Agent certificate, GIE CB certificate, MasterCard SecureCode, Diners protectbuy 2 certificate, AMEX Safekey 2 certificate. If you would like to discuss the security of our website, we can connect you with our security team who will be happy to clarify any points that may lack clarity. Thank you, The France Trampoline team.
Perfect
Very professional follow-up, super good quality item
Not installed yet, thank you
The net was not available, so the delays were a bit long, but when the merchandise was announced, I was regularly informed about the departure of the package and its tracking. I recommend the seriousness of the after-sales service of France Trampoline. Merchandise arrived in very good condition. Bravo to the whole team
4 stars just because the delay was very long and without news. Too bad. I had to call to get news about my order and very good phone reception. We knew there was a supply delay, but once the delay passed, an email to announce the delay would have been appreciated
Very very good product, the children are delighted. Quality product, after-sales service very very good. I recommend with my eyes closed.
I left a voicemail. Callback the next day from a pleasant and competent advisor. A person on the other end of the line! Extraordinary!
Everything was very simple: order online and delivery. Except for a small downside: the assembly, we took longer than expected and the instructions were sometimes not obvious to understand.
Trampoline jump 360 received quickly. Assembly is quite simple if you refer to the instructions and the video. The materials are of good quality, let's see over time 😊 The after-sales service was responsive following a sponsorship issue, the solution was found quickly. Thank you to all your teams 👍
Fast delivery, top material
Very good, fast and compliant shipping