Quality product, delivered within the agreed time. The children are delighted! and so are the parents... the assembly is quite easy and quick but there is a missing tool to attach the springs when it becomes difficult because you have to pull hard to attach the spring to the support. Fortunately, a friend lent us what we needed. Without that, we risk getting hurt if we let go when the spring is tense. The tool provided is apparently not made for that. It only serves to fit the legs into the structure.
I bought a Jump'up 430 trampoline 3 weeks ago. My package was delivered exactly as planned, the net was out of stock and I just received it today (I had been informed of this as soon as my order was validated). I had to call the customer service for information and advice, the welcome and responsiveness were on point. The trampoline and the net are of very good quality and seem much more robust than those I have seen so far. To summarize: I am very satisfied with my purchase and the service I received.
very good listening and good advice
Very pleasant welcome, informative information and fast delivery.
The delivery was made quickly which suits me well because in the absence of this cushion the children could no longer use the trampoline.
Fast delivery! Nothing to say, good service.
quality product, very fast shipping, I am very satisfied
For the second time I used your services, and I was very satisfied and especially I found a very great kindness.
I really appreciated receiving a phone call to check if I had not made a mistake in my dimensions when ordering online. Very happy with the speed of sending the trampoline mat, my children were missing it to play. I know that if I have another issue, it is through your company that I will order.
I would like the delivery date to be more precise.
Ordering process and customer support really top-notch at France trampoline. I needed some advice before confirming my order; it took me less than 1 minute to get in touch with a competent advisor! However, in terms of delivery, I live in the Southeast of France, it took more than 5 working days... (order on Friday afternoon via the site => delivery on the Monday of the second week)
nothing, everything is fine
So far everything has gone very well, I am waiting for the delivery.
clear instructions, simple assembly
I know that if I need a part for my son's trampoline, I will order without hesitation on your site. I particularly appreciated the call from someone to check if I had taken the right measurements.
Good.
possibility to order springs
No problem with France Trampoline: clear site, complete assembly instructions... However, the carrier did not respect the contract to notify of delivery 72 hours in advance. The sales service of France Trampoline apologized, which is positive.
very fast and efficient
Only good material and spare parts!!!
Very fast delivery, even when paying by check. Assembly well explained. Recommended site.
Simply perfect!
good order tracking
Correct service and fast delivery
good phone reception with the assistant, very appreciable the appointment scheduling at our convenience for the carrier's visit. maybe review the instruction manual not always obvious. quality material meets our expectations regarding safety.
Ease of ordering, delivery time respected, easy assembly alone, correct price and joy for all. To follow, the quality of the materials, in use.
Received my order on time
Everything has been perfect so far: phone information, fast shipping, efficient local partner carrier. Once assembled, the trampoline test will remain! I am optimistic!
everything is fine
I am very satisfied with the product and the order tracking
nothing to complain about. efficient, fast, top
frankly I have nothing to say everything is perfect it is a friend who recommended your brand to me and I am very satisfied! from the phone advice to delivery (super fast) everything went very well.
Hello, in case of product unavailability, I would have liked to be debited the amount due only at the time of order preparation and not when placing the order especially when the availability date of the product is approximate. Other than this principle inconvenience, the web ordering process is correct and the phone service is pleasant (welcoming interlocutor).
trampoline received quickly and meeting my expectations
good purchase, good value for money (jump up pack), beautiful quality, nice color, fast and efficient delivery, the site is precise, clear.
When we zoom in on a product, the image unfortunately remains small.
waiting for my package which is scheduled for next week but happy with the phone reception and the France trampoline site nothing to change
the ordering process was impeccable: simple, fast... no problem, the hip hop trampoline is really very good, very good quality and nice design.... nothing to complain about except a small detail: the cover that covers the springs should have more elastics to hold it better when my children jump... but this is nothing compared to the quality of the product!!! very good investment, the children are delighted...
serious company, delivery conforms to the order
The site is very good and the delivery is very fast
well-informed and easy-to-use website
easy assembly
rien
Simple and easy-to-access website for a quick order. I appreciated the payment in installments without fees, as well as the order tracking. The delivery person called as agreed to make an appointment and delivered within the timeframe. We are eagerly awaiting the net! The quality of the trampoline is remarkable compared to other less expensive brands... We are delighted on all points. Armelle
Hello I was very well advised on the choice of my trampoline, however at my order I took a double chair hammock and I would have liked more advice, I find myself without the fixing set while I thought it was included, so I have to order it and pay shipping costs which is not normal, I contacted the services who did not propose anything in commercial effort
Hello Sir, Thank you for your message. We apologize for the inconvenience caused regarding your hammock order. It is indicated on the hammock page that our hammocks are supplied alone, without support or fixing set. The supports and fixing sets are indeed offered separately in the accessories section. To avoid any confusion, we will highlight this information more prominently on each product page. We remain at your disposal for any information. Best regards, the France Trampoline team.
Ensure the security of customer data despite the different IT migrations. The phone call to confirm the technical data was very good. Quick delivery.
hello, very good quality trampoline, fast delivery but problem with the carrier: the first time he called me, we agreed on a morning delivery, being absent all afternoon, problem: he came around 4 PM, he left the package with a neighbor and the second time the carrier called me when he was in front of my house, I was absent. Too bad because at the material level everything is perfect, I recommend France trampoline
Hello Madam, We are delighted that our product meets your expectations and thank you for your message. However, please excuse us for this appointment issue. During this busy period, our provider is doing its best to meet its commitments. Unfortunately, there are sometimes certain inconveniences due to a high number of deliveries. We remain at your complete disposal by phone or email. Good afternoon. Sincerely, the France Trampoline team.
Clear website and very pleasant telephone customer relations
Trampoline conforms to the description, assembly quite easy with a comprehensive manual. Very good quality material, which delights both young and old.
more info on delivery would be good (tracking)