Very quick delivery and very professional contact. The only complaint, too bad that at this price, there is no protective cover included to protect the fabric from bird droppings and others.
Hello, Thank you for your message. We currently offer trampoline + net + ladder packs at already very advantageous prices for the quality of our products. If you are still interested in a protective cover, please note that we offer this accessory for sale on our site for all sizes of trampoline. Do not hesitate to contact us for any further information. Good afternoon, Best regards, the France Trampoline team.
Very readable website with appropriate technical advice, quick order and delivery. Well done!
We are satisfied, only regret: not having the protective net with the package (delay of 15 days)
Dear Sir/Madam, our restocking of net stock will take place this Friday, June 15. You will therefore receive your protective net next week. We thank you for your patience. Best regards, the France Trampoline team.
Hello, Hello we ordered on your site. The processing time for the order was very quick. However, we have a remark to make about the delivery. We received a delivery notice in our mailbox without having been informed beforehand of their arrival. It would have been wise to be informed by SMS or email of the day and time slot for delivery so that we could make arrangements to receive the package. We called the delivery unit specifying the future delivery date and they did not take our request into account (the delivery did not take place). In summary, the delivery time is longer than your order processing time. Best regards
I find the ordering service efficient and clear but I cannot say if I am completely satisfied as I have not yet received my trampoline.
Long but easy assembly, a second person needed towards the end (5 hours) the new nets with fiberglass arches are really good, finish and efficiency top. As an adult (70 kg), this trampoline is very fun, super bounce, be careful as you can go very high. The entrance door and the chassis are perfect. The oval shape in 430 allows for good movement across the entire surface. 10-year-old children (25 kg) have a lot of fun and the bounce is also excellent. The only complaint is the protective cushion which is really not thick enough, especially to protect an adult. For the durability of the mat and the net with the weather and the sun, we are
User-friendly site, easy order, quick delivery Nothing to add!
Nothing to report.
Nothing to complain about, very good for spare parts. Thank you!
THE DELIVERY
Satisfied with the product and the reception time
unfriendly delivery person, operator on the other hand helpful
Very clear site for an easy order, fairly quick delivery and well-tracked transport. Very good product, well-designed assembly instructions in French. Trampoline received at noon, lunch break, assembly, first jumps at 4 PM. The trampoline has been in place for about a month and brings joy to three kangaroos... (mandatory passage after school). Notably, a pleasant look that does not stand out in the garden (blue/green color, flower and leaf pattern on the net posts). I will contact France trampoline for accessories and spare parts and already recommend the site to my circle.
excellent presentation, clear, and precise
Ultra-fast shipping, in a word perfect
Excellent service, a technician even called us before delivery to check the correct measurements!
For now nothing
Excellent presentation, clear, and precise.
Too bad the net is not available at the same time as the trampoline! It was mentioned during the order
appreciable and friendly control call. Quick delivery even if it could have posed availability issues
Quality of the commercial service impeccable. Received the trampoline on time. The quality of the product is even beyond my expectations. Solidness, finish, and beauty of the product are all there. Thank you
Very good communication, information regarding an order that could not be fully processed was perfectly managed, we were able to get someone right away.
Very satisfactory material as well as a good business relationship. The Oxygene series meets our expectations. Ease of use of the site for choosing the trampoline as well as for its purchase.
Fast delivery, good product.
Nothing to report. Quality material. Commercial service with a "order tracking" worthy of the name. Ultra-fast delivery as we requested (for a birthday gift) I recommend this site
On Tuesday, May 22, the delivery company contacted us to set a date and time for delivery, so we agreed on an appointment with the delivery person for Wednesday, May 23 in the morning because we had a constraint in the afternoon starting at 3:30 PM -- we had to contact the delivery company again on May 23 at 2:00 PM because no delivery person had come, contacted again at 3:00 PM -- finally a call from the company at 3:45 PM announcing that the delivery person had arrived, he forced the gate to enter (electric gate opening in the French way) we had to manage to be present for the delivery - the delivery person did apologize for the delay otherwise trampoline OK
Give a delivery time
A big thank you for the fast delivery, the birthday was perfect. We chose a jumping up 250 trampoline, impeccable for children from 6 to 88 years old.
Very good product delivered on time.
Product okay but the color does not match the order
Nothing to report
Dear Sir/Madam, We apologize for this delivery issue. Our carrier is supposed to call each customer a few days in advance to establish a delivery time. Please know that during this busy period, our provider is doing its best to meet its commitments. Please accept our sincerest apologies for the inconvenience caused. We remain at your complete disposal by phone or email. Sincerely, The France Trampoline team.
When ordering small items, 19€ for shipping is excessive, a more standard and cheaper carrier should be chosen. The ordering process is impeccable but I am very disappointed with the 2 sleeves received, made of very different fabric from the ones I already had. Customer support is very good but the last 2 people I spoke to on the phone did not give the same information, which is a shame. I will probably use the site again since I have a mischievous dog who decided to tear apart my trampoline, I am buying it piece by piece. That’s also why the 19€ shipping annoys me. I already bought a protective cover on *******, cheaper and without shipping costs (but less practical I admit, also less sturdy but under the dog's teeth, same result)
Nothing to report
Everything went perfectly - from order taking to delivery. Only regret, that the net was not delivered with the trampoline due to stock shortage!
Dear Sir/Madam, We thank you for your feedback and apologize for this delayed delivery due to a stock shortage of nets. Our restock of protective nets will take place in about ten days. Your net will be shipped on June 15. Please feel free to contact us to track your order. We thank you for your patience. Sincerely, The France Trampoline team.
Very efficient processing of the order and each delivery step.
Nothing to report
The carrier did not call to schedule a delivery appointment.
Happy, the trampoline meets our expectations, we will see how it holds up in use. Thank you for the quick delivery.
We are very satisfied with the service from France Trampoline. Very fast delivery, package in very good condition.
Very good material, solid and reliable. Very fast delivery. Pure joy for the children!
Fast delivery after making an appointment.
Speed of order and delivery. Nothing to complain about.
Fast shipping, ease of assembly
I was completely satisfied with my order, from the phone call to customer service, through the website to delivery. Very good quality products. I recommend!!
Order tracking is very clear, exemplary services.
We are eagerly awaiting the safety net which will be delivered on June 15, thank you for everything, see you soon.
Very good process. Quick responses. However, the carrier is not up to par. Package error during delivery.
An assembly manual based on the different models of trampolines would have accelerated the assembly of the net.
The site is very clear, the ongoing promotions are well explained. I am waiting for my order placed 10 days ago with an announced availability for 3 weeks.
From purchase to delivery, everything went smoothly. I am very satisfied with the service.