very good trampoline
Interesting solution for engaging in a sustainable consumption mode, being able to only buy the spare parts we need (instead of being forced to repurchase complete sets when some components were still in good working condition). You still need to work on: 1) the longevity of the components (protectors, net, pole covers) so that they are not unusable after only 18 months of normal use. 2) the delivery method between your production site and the end customers (avoiding the 'all truck' approach)
No particular comments.
Improve the fixation of the protection tubes.
Deadlines respected. Contact made by F Trampoline to ensure the need. Request by carrier to arrange an appointment. Perfect
Nothing to report
Don't change anything
Order and delivery without any issues. The assembly of the trampoline is well explained and the whole seems solid. Two small defects: the rods at the top of the safety net tend to come loose and we had to tape them; the skirt is a bit short and we have difficulty closing it. The children have been having a great time since the trampoline was installed a week ago.
I ordered last week and received a message yesterday informing me that my entire order could not be delivered by May 15 as planned. I am waiting for the delivery and will respond to you at that time if you would like to contact me again. Best regards
arrived very quickly
Impeccable delivery process, the quality of the trampoline completely matches the description on the site unlike another trampoline purchased shortly before on another very renowned international site (**.......) my children are delighted and clearly feel the difference in height and sensation when jumping. I am very surprised myself but the truth comes from the children's mouths.........
the only negative point is that the carrier did not warn of his passage, fortunately I was there!
Quality product, meeting our expectations. In addition, excellent customer service by phone, at their initiative. Fast delivery.
Without any problems, fast and compliant!! Customer service contacted very quickly! Trampoline easy to assemble (just specifying the direction of the sleeves for the posts would be interesting! Otherwise, the instructions are very precise)
Very complete site that allowed me to choose a product adapted to my needs before placing the order.
I recommend you to my friends because of the quality services: - top telephone customer relations - delivery times - quality of the material (to be confirmed over time...) - payment in 3 installments without fees Bravo...
have more description on spare parts or a diagram. Otherwise, the staff's reception is very attentive to the customer and really effective. Thank you
Very satisfied with our purchase and the advice received by phone. We highly recommend this site and its quality products.
Fast delivery. The capricious weather of the last few weeks led us to leave the boxes in the garage for 2 weeks! The trampoline is finally set up in the garden. It is splendid! To see in use...
For now, only satisfaction: delivery within 72 working hours, easy assembly (mostly alone, 2 for the net arch). Only downside, the main box was torn underneath in the part that overflowed from the pallet (could not be seen at delivery), and a pack of springs was missing, but fortunately, it fell at the time of unloading because I found it afterwards where the truck was parked. I placed the order by phone, and I was very well received. Very good opinion for now, I hope that in use over time it will be the same.
Upon delivery of the order, the box containing the trampoline was a bit damaged, which made us fear that it might be damaged. But it was not and we appreciated that a person (the carrier I believe) contacted us to clarify that if there was a problem related to the box, he was at our disposal.
Fast delivery, well-packaged product, detailed instructions. An excellent alternative to products from large sports stores, at a well-placed price and the satisfaction of supporting a French company.
it would be good to make an appointment for delivery
delivered quickly with a good level of information by email
Good phone reception, good advice, fast delivery times (order placed on Thursday evening online, delivered Monday morning in Corsica). If needed, I would go through this site again and recommend it to those around me.
Very good service. Delivery within a day. They contacted us to ask whether the spare parts we ordered had the right size. Excellent!
Perfect for the order and delivery. Having other small children, I am considering another purchase as soon as they are old enough to play and ... that the parents will be settled in a house. Thank you.
Very good advice for choosing the trampoline on the site, I chose the family model in 3M60 and received it within 5 days as expected. The assembly is very simple and the product is of very good quality, very good value for money.
We are delighted with our 3.60 m trampoline. The assembly was relatively quick, the whole family got involved. The quality is perfect, it's sturdy! Great value for money. The children are really happy. Very nice color, this green blends very well into the landscape. Only negative point: the delivery was quite long: 10 days of waiting... because we live in the Nord department 59 so there was distance.
Nothing to report for the purchase of a Jump'Up 360 except for the anchoring kit which does not have the same quality as the rest of the equipment (straps and attachments a bit 'light'). Delivery on the scheduled date.
Order and delivery OK Clear and relevant customer advice Easily reachable by phone
more details in the assembly manual
It's perfect. This is customer care!
very good
Fast delivery - No errors on the delivered items
order respected to the letter, very fast delivery; all good!
Nothing to say I ordered on Monday night for delivery on Thursday. One thing to say it was perfect. The order was taken care of by a gentleman, a perfect welcome, pleasant to listen to me, very surprised by this. You were recommended to us by friends from Cholet who bought the same product as us for Christmas, they had already praised your professionalism, know that I will do the same. Your products are much more expensive than what exists at ******** but your service and your welcome are perfect. We just finished assembling it. Perfect quality product. Thank you..
The trampoline is perfect, very good quality and the transport service is perfect. Very serious
NO COMMENT......BUT EVERYTHING IS PERFECT !!!!!
Delivery made within quick deadlines. Material corresponding to our expectations.
Perfect
fast delivery, good quality of the product, assembly not too difficult. The assembly instructions should be gathered and made more prominent as we found them only after the trampoline was installed. Add some nuts for the safety net.
nothing to say
Everything was perfect! The welcome, the advice to help us choose, the delivery respecting the available dates. Don't change anything, thank you.
Ease of use of the site, order shipped quickly. Excellent product of very good quality (structure). The children enjoy it fully!!! The little (big) plus, the trampo-foot!!!
The information email to say that the trampoline is shipped arrives a few days before the actual shipment of the material. We thought therefore of a faster delivery than expected! Otherwise good quality of customer service and the trampoline. Quality incomparable to products from large stores! The 'booster 360' trampoline brings joy to our little ones (6 years and 2 years) and the parents.
Carrier Alloin to be banned, they only deliver at the time that suits them... Otherwise quality material and very serious company France trampoline.
Good quality and quite aesthetic compared to other brands: to see over time.....
thank you for your responsiveness and professionalism
Very satisfied. Fast delivery (order on Saturday night, delivery on Wednesday morning). Clear assembly instructions. The assembly time for a novice is longer than estimated. I have already recommended your service to a friend!