Perfect delivery, within the announced deadlines
Fast shipping The dome looks solid and of good quality The assembly takes longer than expected and I recommend having 3 people as it is not always easy to fix and hold all the posts with 2! A bit more precision on the direction of the bolts would be good, we had to disassemble a part that was upside down. Otherwise, my child loves it, he is very happy to hang and climb on it!
Excellent from the first phone contact (it is very easy to reach someone by phone) until the delivery of the trampoline, which arrived on the scheduled day. Very good coordination between the seller and the delivery person. Good advice by phone. Only small downside: the assembly manual is incomplete and not always clear. It deserves to be reviewed and improved.
Good order management but did not receive the correct reference!!!!
Very fast delivery and good product Thank you
Fast and verified shipping
Everything went very well.
Great service, with requests for all information before shipping the order, delivery times respected, and suitable material: renewal of a trampoline. Interesting to be able to repair without throwing away.
All good
Excellent in every way
Super received very quickly
Product in line with our expectations. Our children are delighted with the climbing dome.
bon
Very good product
New tarp without problems, responsiveness of the team, thank you,
I bought a 3m trampoline, my 5-year-old daughter loves it! It took a bit long to assemble (but we are not very handy...). And we broke a stake to plant in the ground for stabilization because the ground is too dry in summer. Overall it seems to be of good quality. It is noted in the user guide that you should not leave several children on the trampoline, but frankly, it's impossible to enforce. We use it with up to 3 children aged 5-6 (under supervision). A neighbor recommended this brand to us.
Reliability of information. Product compliant and delivered quickly.
Product in accordance with the order. Perfect timing. I recommend.
Very fast delivery
Very good
Top product quality, not easy to stretch the cable, I made a tensioner with a strap.
PERFECT!
Fast shipping. Customer service attentive, very professional and very friendly. We hope the quality will be up to par because the previous net lasted barely 3 years with a tear that suggested a manufacturing defect 😔.
From ordering to installation, everything went well as usual with this site. Top phone advice, impeccable material, you can go there with your eyes closed. Thanks again to your team.
Compliant and fast shipping.
Good product in accordance with our request. Perfect delivery as expected.
Very good
Product meets expectations with delivery within a reasonable timeframe.
Impeccable. Thank you for detecting the error I made in my order. You are super professional!
Product conforms and fits perfectly with the net. However, the delivery times were very long.
Evaluation: + The material is of very good quality. - The ladder does not allow for a very secure ascent and descent from the trampoline (lack of ramp). + Customer service is very courteous and professional. - Logistics is not their strong point (failure to meet deadlines, no control over delivery providers, and damaged package upon receipt) Experience: I contacted the sales service and placed my order quite in advance for delivery on a specific date (due to a secondary residence). Close to the deadline, I learned that the delivery would not be at my place on the desired day. I had to rent a van to go pick up the packages at the warehouse 1 hour from home. Some packages were damaged and opened. The after-sales service made a commercial gesture for the compensation and offered to replace the items that could have been damaged upon receipt. The material was intact. Assembly: The elements are easily identifiable in the assembly manual. I assembled it alone with my 8-year-old son, it took a bit long (the whole afternoon) but it was doable. The slightly difficult parts: - Pushing the feet onto the base structure - Turning the structure once the feet are fixed. - Pulling the last springs to secure the jumping mat. Usage: The oval 490 trampoline bounces very well across its entire jumping surface. The safety net fulfills its role correctly. Trials - Front and back flips - Jumps with two and three (< 150kg total) - Sitting, lying down, kneeling Conclusion: Given the quality of the material and the professionalism of the agents, the logistics errors are more than compensated.
Fast and compliant shipping.
This provider is very serious
Easily accessible by phone and very useful for sorting the safety net
Top 👍
I bought my second-hand trampoline, all spare parts are available. After ordering the parts, someone contacted me to make sure they were the right ones before shipping. Fast and efficient
Serious and efficient provider
I appreciated being able to reach someone from France Trampoline who advised me appropriately before I placed my order. I just regretted that the delivery times were longer than expected but when I called France Trampoline again, the necessary was done with the company and the order then arrived quickly
Always a good experience working with France Trampoline. I like to order by phone and I always deal with someone pleasant, it is handled quickly, there is good follow-up and the products are of quality.
Nothing to report
Product conforms to the order, children and adults enjoyed the zip line safely
Great, feedback from customer service on the online site!!! Thank you again
Very responsive to change a damaged item.
An extremely efficient after-sales service: I was called back very quickly, very attentive, a solution was found immediately easily with supporting advice, I recommend without moderation! A huge thank you to the team!
Fast delivery with appointment: convenient
Product shipped on a Monday, the day of the order, delivery scheduled for Wednesday, the delivery person did not come, postponed to Friday same, again postponed to Monday same, delivered on Tuesday by an independent delivery person because DPD is incompetent, France trampoline must absolutely change delivery company, otherwise product received of quality no comparison with products sold on discount sites.
Hello, We acknowledge receipt of your review. We apologize for the delivery delay, indeed it took 7 working days instead of the 3 to 6 working days announced during the summer period. Indeed, in the tracking, we see that an address supplement was requested to finalize the delivery, it is important to provide your address correctly when placing the order. We remain at your disposal at 05 56 36 04 62 or by email at contact@france-trampoline.com, we are open from 9am to 12:15pm and from 1:45pm to 5:30pm from Monday to Friday. Best regards; The France-Trampoline team.
Good on the phone, but I first ordered a trampoline net on the site.... and after a month, seeing nothing coming, I contacted by phone where I learned that it was no longer available.... I was directed to another cheaper net that I received, but to install it I had to undo the knots to attach it (send the non-knotted ties).
Hello, We sincerely apologize for the inconveniences you encountered during your shopping experience. We acknowledge that the situation you experienced does not reflect our usual service standards. We want to clarify that the trampoline net you initially ordered should have been removed from our site, as it was no longer available. The error is on our part and we fully understand how frustrating this can be for you. Regarding the replacement net you received, we regret any misunderstanding regarding the installation. In reality, it is not necessary to undo the knots to attach the net. You just need to make a simple loop with the elastic in the net strap for a correct and secure installation. We remain at your disposal for any questions, you can contact us at 05 56 36 04 62 or by email at contact@france-trampoline.com, we are open from 9:00am to 12:15pm and from 1:45pm to 5:30pm, Monday to Friday. Best regards; The France-Trampoline team
Total quality supply
Fast delivery, excellent quality product
Great