Very good
Trampoline bought 10 years ago. Net changed for the 2nd time and error in the order seen by you because the net ordered was smaller than the previous one. This means that the order was not prepared 'correctly' but taking into account my previous orders and after checking the consistency of my order
Very conscientious company, quality material
Products conform to the description, of good quality! Easy to install, functional and reliable. Super happy with my purchase!!
A top customer service, very nice and very fast
Product conforms, of quality and with a very good delivery timing. I recommend this site.
Quality material. Just missing a small manual, I had to look for a tutorial on the internet to know how to set up the trampoline cover
Response to my requests was correct and the prices of spare parts were reasonable.
Perfect! I highly recommend.
Zip line received in 2 days, excellent product! Easy to assemble, very well explained in the manual and of very good quality. My daughter loves it, I recommend!
Beautiful responsiveness and understanding of the encountered problem
Average quality
Super scooter! My son won't part with it!
Very nice product and of very good quality. Very good delivery responsiveness following the online order
Disappointing customer service Our trampoline broke two days after arriving at our home due to a gust of wind even though it was anchored to the ground. No gesture to compensate us, nothing 2 days after the purchase.
Excellent product! My daughters are delighted! Thank you very much
Very well-made website, all the necessary information for purchasing the material. Despite an old trampoline model, I was able to find adaptable accessories and restore it to new.
All good
completely satisfied very good listening on the phone very good relationship
Poorly designed product. You have to force the bars in (you have to spread the metal to fit the pieces. The extension of the poles is very wobbly. The final result is not too bad but assembly is laborious if you are not handy.
Hello, We are sorry to hear that you encountered difficulties during the assembly of our product. We constantly strive to improve our products to make them easy to assemble, and we regret that this was not the case for you. The assembly of the rugby posts should normally be done without any problems. It is generally not necessary to apply excessive force to fit the pieces. If you encountered particular difficulties, we encourage you to send us detailed photos of the problematic area at contact@france-trampoline.com. This will allow us to examine the situation more closely and provide you with appropriate assistance. Best regards, The France Trampoline team.
Very good product. Assembly instructions are not always easy to follow because there are differences between the paper instructions and the video tutorials, but we manage!
Top company, high-quality products, respect for our requests and very appreciated commercial gesture, they did everything to ship our order very quickly. Unfortunately, the delivery company did not meet expectations.
The order took more than 15 days to be delivered. I had to contact the team 3 times to finally find out what was going on. I was told I would be contacted again but nothing happened. In the end, the commercial gesture mentioned on the phone was simply erased by an email explaining that I would receive no compensation.
Hello, As explained by email, when you made your purchase, the announced delivery times were 4 to 15 working days after dispatch. The order was placed on 16/08 after 11 am and dispatched on 17/08 and received on 01/09, so we are at 11 working days after dispatch and unfortunately, Mondial Relay rejected our claim, saying that the delivery time is still within the announced limits. Best regards, The France Trampoline team
The trampoline still requires at least 2 hours of assembly for more practicality. The result is aesthetic and the chosen trampoline makes my 3-year-old daughter happy.
Top!
Excellent product
Very good fast delivery
The service contacted me to ensure the correct number of spring bars and the diameter before sending the order. I highly recommend them.
Very satisfied
Clear and well-illustrated site, videos and explanations very clear.
Very satisfied with the product and the delivery time.
After several exchanges, I received the correct parts and finished the assembly.
Very good after-sales service that sent me a defective part despite the expired warranty period.
Hello I wanted to thank you for your professionalism and your sense of commerce. The customer service is incredibly efficient!! Good and long continuation
Company always very serious, which I recommend. Very fast delivery. Trampoline purchased in 2014. We are changing the net for the second time and the foam mat for the first time, knowing that our trampoline stays outside all year round.
Order delivered very quickly. Super trampoline (jump 360) where I, as an adult, use it regularly. More expensive than others that can be seen but you can feel that the quality is there. Let's see over time now.
The dome is of very good quality! It assembles quite easily (with several people). The tent is really nice (the hammock not tested yet!). Our 2 sons are delighted to be able to climb and hide!!! The only problem encountered is the totally incompetent carrier!!
Assembly instructions too brief leaving room for the possibility of errors.
very good quality
Fast shipping
Very efficient and very fast except for the delivery by DPD
Speed and compliance my grandchildren are delighted
Everything is perfect from the product to the communication to the delivery. I highly recommend!
Very good after a phone call I was offered a callback the next day. This was done, the salesperson informed me very well and helped me find the trampoline jumping mat. Patient, very friendly, and attentive. Which is very pleasant. Thank you very much.
order delivered very quickly my little girls are delighted to climb
The trampoline seems to be of very good quality, it has just been installed, we need to see about the duration. You need 2 people to assemble the base structure. The delivery time is a bit long. But it respects the appointment time well.
Really satisfied with our purchase. (Ovalis 490) Very good quality material, assembly requires two adults. In my opinion, the provided tool (spring clamp) could use a bit more grip on the handles. My children are over the moon!
Delivery even faster than expected: very good!
I bought the climbing dome with its 3 accessories and I am delighted with my purchase. I encountered some problems with the hammock, but the customer service was very responsive and friendly and sent me the defective item again. I recommend this site which is very serious!
Very very quick response by email and phone and very good responsiveness to a small problem with a defect on a part. No issues for the replacement. Very pleasant staff on the phone. I recommend.