Available contacts to answer questions. Thank you
Super simple and fast order!!! Advisors listening to us, my children are happy! THANK YOU
Very good merchant, fast delivery
Order validated quickly, shipped on time and received within 5 days despite the current health issues in France!
Very good
Error in the order (T-junction) - slow processing of the request.
Hello, thank you for your comment. Indeed, due to an error during the preparation of your order, your trampoline was delivered to you with the wrong junction pieces. We apologize again for this inconvenience. We then proceeded to send the compatible parts as soon as possible, considering the current challenges we are facing in terms of logistics and transport of orders. However, we hope that your trampoline will bring you complete satisfaction, and we remain at your disposal for any questions. The France Trampoline team.
Excellent advice and customer service Quality products and fast delivery
I am very satisfied with the trampoline, the quality is excellent. The delivery time was fully respected. Thank you.
Good quality
very good
PERFECT
I sent an email with photos of the product that received shocks. I never got a response to this email.
Hello, and first of all thank you for taking the time to leave us a comment. Our teams are currently operating with reduced staff, so some unusual delays may be observed in the responses handled by our customer service. However, we respond to all requests, and you will soon receive a follow-up on your case by email. Please excuse us for the inconvenience caused. We remain at your disposal for any other questions, the France Trampoline team.
Nothing to report Conforming to the order
Product conforms
Very good
Good product and of good quality Delivery time a bit long but normal given the current context
Fast delivery and clarity of ordered products
Quality trampoline, relatively easy to assemble with 2 people, to our great surprise very fast delivery despite the lockdown (received at our home 6 days after ordering)
Very good product. Haven't finished installing the zip line yet, but everything else is impeccable.
Very good product. Very good site. I highly recommend.
Nothing to report
Order by phone. Very pleasant and competent person, impeccable and fast delivery despite the current problems.
excellent product and easy to assemble
Very good order. The kids are delighted!
Absolutely PERFECT, very attentive and efficient team for its clients.
Good product Good delivery
Very good product. Delivery was slightly delayed due to COVID. But very good reception by phone and very attentive seller.
Good service
Listening, advice, and help with the order. Very good contact!
Quick preparation and delivery. Robustness to be seen over time.
Product conforms to the order and was shipped on time.
Very competent person on the phone and very good advice regarding the choice of trampoline. The trampoline is exactly what we expected.
Quality product that meets my expectations. Completely in line with its description. Quick preparation and delivery despite the context of the health crisis. The customer service I had on the phone is pleasant and diligent.
Nothing to report, perfect
Very good except for the instructions, not very clear and lacking information....
I paid *** for fast delivery (24/48h). The trampoline arrived just under 2 weeks later. There were noted delays in orders but I thought that by taking this option it would avoid these delays as it was not specified. I therefore find that there is a lack of information on the site. Moreover, there were errors to note in the description. The product seems to be of good quality. However, the manual mentions 1h30 of assembly... and it takes much longer.
Hello, thank you for your comment. We regret that the delivery times, unfortunately extended at the moment due to the Covid 19 epidemic and the measures taken by various actors, including carriers, to limit its spread, have not met your satisfaction. Our delivery times are generally between 2 and 5 working days for our products, but as indicated on our site, these times are currently extended and orders can take up to two weeks to be delivered, regardless of the chosen delivery method, standard or express. Furthermore, please do not hesitate to contact us at contact@france-trampoline.com for any issues regarding the assembly or setup of your trampoline, we are at your disposal. Counting on your understanding, we wish you very good times on your trampoline! The France Trampoline team.
The trampoline is of very good quality, easy to assemble... even though the product is very heavy (weight)... It is expensive compared to other similar products but I was looking for durable quality and a sports trampoline for my son who competes. It arrived on time... to serve well during the lockdown. It's great!
High-quality material. Very professional advice. However, one downside: the poor quality of the trampoline assembly instruction booklet (amateur quality!)
The delivery was quick (1 week) and the trampoline is in accordance with the description and quite simple to assemble.
Very professional, nothing to say about all the services. Thank you France trampoline. Highly recommended.
Very good product delivered quite quickly (despite the epidemic) and which brings the greatest happiness to our children
Perfect 👌🏼
After one or two phone calls to your company for information, we chose the trampoline. We learned about your company through the Maréchal tent in the movie Camping with Frank Dubosc. Several friends did the same thing.
Super trampoline and delivered quickly despite the lockdown
Very serious
Super product, very well finished, very practical with transport bags for the nomadic mode and very easy to install: halfway between tree climbing and a real ninja course. My 5-year-old daughter is having a blast on it with the installation of a lower slackline.
Quick shipment and satisfied with the ordered trampoline. Assembly was a bit difficult, we had to get three people to do it. The quality is currently meeting expectations. We'll see in a few months. The negative point was the delivery company; I had to contact them to find out where my package was, and only then did they offer me an appointment for delivery... fortunately, because I think I could have waited a long time. Otherwise, the site is serious and reliable, thank you!
nothing to report
Delivery was quite fast (1 week with express shipping) given the current situation. A poorly made spring was replaced promptly and the trampoline is great as well as the service.
Stock up to date (for other sites selling trampolines, this was not the case). Speed of order shipment. Top delivery, the delivery person brought the pallet right to my home (50m shared driveway to borrow, thank you to him). In short, perfect. Oh, I forgot: the trampoline is great, not complicated to assemble and inspires solidity and trust. The only small downside: I can't close the zipper on the last 20 centimeters despite several attempts to place the elastic bands of the protective net...