The cushion was sent quickly and the measurements correspond exactly to the size of my American trampoline, as assured by the customer service contacted before the order.
I paid an extra fee to be delivered the next day instead it took 5 days and I am still waiting for an explanation from you because I feel that this kind of delivery is *** to squeeze euros out of us
Hello, and thank you for bringing this comment to our attention. We fully understand your dissatisfaction, which we share, regarding the quality of the delivery service which is far from meeting the promised standards. Your case is being processed by our customer service for a refund of the delivery fees. We apologize for this delay beyond our control and remain at your disposal for any questions. Best regards, the France Trampoline team
Good material but chaotic delivery, labeling errors that led to delays. Poor delivery tracking.
Perfect and fast
The product is great but the delivery was average. The total weight of the packages was about 150kg and the delivery person dropped the packages at the end of our driveway and didn't even want to help us load the boxes into the car to move the packages a bit. Review your conditions with your carrier!
Good quality trampoline. Ideal for letting off steam and having fun...
Good advice, order arrived very quickly and quality product. Thank you
good
Excellent
A bit tedious to assemble but a lot of fun afterwards!!!
Excellent product
Very satisfied with the supply of 2 spare parts to rejuvenate a 5-year-old trampoline. The little children enjoy it
Perfect!
Really great product, better than the original. Fast, good value for money.
Excellent product.
Disappointed by the delivery service (Kuehne Nagel) but your services quickly took over to organize an appointment for the second delivery.
Product in line with our expectations. Fast delivery
super fast delivery
Product completely in accordance with the order and delivered on time
Fast delivery, very good quality products, responsive and available customer service
Fast delivery and good quality product. We are completely satisfied
great in terms of delivery but disappointed with the assembly too hard and poorly explained we took almost a day with two people...
Hello, thank you for taking the time to leave us a comment. Before any marketing, our products are tested and validated both in their use and in their assembly, and the Propulse has certainly not deviated from the rule. As a trampoline designed for intensive professional use, its assembly does indeed take more time than for a classic garden trampoline, however, our various tests did not reveal any particular difficulty. In order for us to correct the assembly instructions or even review certain elements of the product for a future version, would you be kind enough to let us know what caused you problems at contact@france-trampoline.com? We thank you in advance and remain at your disposal for any questions. The France Trampoline team
the stitching came undone after a few minutes. A product quite expensive for a stitching quality not suitable
Hello, thank you for your comment. This stitching problem is indeed not normal, could you send us a photo at contact@france-trampoline.com? We can then see together how to proceed with the replacement of the part if necessary. Remaining at your disposal, the France Trampoline team
Nothing to say
Excellent service
Correct price, delivery within a normal timeframe
Nothing to report, delivered on time. Package slightly damaged but without damage to the material. Inventory remains to be done upon our return from our trips until the end of June. Package waiting in a safe place.
Perfect
Simple and quick order and the material is always top-notch.
Very good advice, very fast delivery, quality product
VERY SATISFIED, VERY GOOD PRODUCT
Excellent quality trampoline. I recommend this site.
Good product but less qualitative than the net delivered 5 years ago with the trampoline.
Very satisfied
Very good
Disappointed because the shoe rack is not suitable for the Ovalie 360.
Hello, thank you for your comment! Our shoe rack is normally compatible with all models and brands of trampolines: would you be kind enough to send us a photo at contact@france-trampoline.com, we can then see together for an exchange or a refund of the product? We remain at your disposal, sincerely, the France Trampoline team.
Satisfied with my order at France trampoline but the delivery service leaves much to be desired as there was no appointment and a phone call 15 minutes before the delivery person's arrival. I could not receive the package as I was absent due to a death and I found my order on a pallet in front of my gate because the delivery person could not come back. Fortunately, the package was in good condition and compliant. So I am not happy with the delivery.
Delivery made before the announced date which was very appreciated
GOOD SERVICE
Error in the preparation of the package quickly repaired by a new shipment.
Although I made a mistake in my order, the customer service was very courteous, very good advice and responsive.
Perfect
France trampoline is very commercial. I highly recommend this site. Very good material
Perfect quality trampoline for children and adults
Order compliant, arrived within quick deadlines. TOP article delivered with a brake at the end of the track - both kids and adults are delighted!
Nothing to report
Very responsive customer service, the net was not available, I was provided with a superior quality one at the same price. All spare parts can be easily found even years later as our trampoline is 4 years old. I recommend, quality product and a team that answers the phone top!!
Very good
Very serious seller
Order without problem and product compliant