The product is excellent
very good except for the time slot proposed for delivery: 9am-3pm !!!!! that works for people who do not work....
very good
Order placed on Sunday received on Tuesday for a trampoline. Super fast and complete order without error. I recommend.
Excellent product and very good customer service
A few small issues with the delivery which was postponed. Communication with the delivery organization was a bit complicated. I was asked to choose a day and date but I could never access my account. In the end, they came at random. Fortunately, there was someone at my home since I was absent myself.
Very good service from A to Z! Order, delivery, packaging, product! Professional!!!
Perfect
nothing to complain about everything was perfect! one small downside: the trampolines purchased by our families or friends close with a zipper; I find this simpler and more solid; to see over time for the new closures
Packages always clean not damaged and fast delivery
online ordering the quality of the site is great and understandable
Satisfied
Very good service and very good customer service.
Very good site. Serious and respected deadlines.
perfect
Nothing to complain about.
nothing to complain about, completely satisfied
Fast delivery, and product in line with my expectations. A big thank you to your entire team.
This is my second order and always conforms to my request.
Excellent contact and welcome.
Good.
Perfect
Super.
Very good quality product but requires several adults to assemble it.
Very good
Perfect
Ras
Everything was perfect.
Very good.
Product that seems to be of good quality... to be tested over time... Improve the net attachments with threads that come undone very, too easily.
Super strong net.
Perfect, everything is of quality, the site, the product (the best on the market I think since we know that a low-end trampoline starts to become worn out after 2 to 3 years), the logistics. Working in transport, I can only note once again the approximations of Kuehne Nagel. The person who makes the appointment with you offers a day and confirms that the driver will call you 30 minutes before. I was not at home and 20 minutes away. I was waiting for the driver's call... and well, he called once in front of my house telling me that he never calls 30 minutes before. I arranged with the neighbors. But apart from that, everything is perfect.
Quality product and within the announced time.
Quality material! Impeccable.
The assembly guide is not very understandable and the assembly is too complex and there is no hotline on Saturdays!!!
Hello, thank you for your comment. Our trampolines are designed to be assembled without professional intervention and are delivered with an assembly manual. Some models, especially larger sizes, take longer to assemble, but we have not received negative feedback from our customers regarding assembly so far. Our advisors are available from Monday to Friday from 9 am to 6 pm to answer your questions. Outside of these hours, you can consult our online guides. We remain at your disposal for any questions, the France Trampoline team.
Delivery without problems and trampoline of excellent quality.
Very clear website, with a lot of information about the products and their assembly. This gave us confidence. Good quality product. Packaging +++
Excellent. Very fast delivery and particularly friendly delivery person.
The trampoline arrived complete, easy to assemble and of good quality. Delighted.
Fast delivery, product in good condition.
very satisfied
Satisfactory and enlightening phone contact about the products searched; Speed of order processing over the phone. Competence of the interlocutor.
Great!
Super easy to assemble quality trampoline I recommend it to everyone
Pleasantly surprised to deal with professionals who speak perfect French!
Good quality material, perfect for 2 children aged 6 and 11.
Delivery was perfect. Material very well packaged and therefore well protected. As soon as the trampoline was set up, my children tried it out immediately and adopted it right away. Having already had a trampoline, I can say that this one is very sturdy and the materials used are of good quality.
The product that was sent to me is not the right one. I have to take steps to return it due to a shipping error. I am not at all satisfied, unlike the first order I placed a few years ago.
Hello, thank you for your comment. Indeed, in the case of a product return requested by the customer, if there was no error in preparing the order, the return is at the customer's expense. In your case, the product received is indeed the one that was ordered during online validation. The general sales conditions therefore apply. However, we remain at your disposal for any additional requests or complaints. Best regards, the France Trampoline team.
Very satisfied with the ordered product and the speed of delivery.
Fast, well packaged, product conforms to the order and of very good quality.