The product is not yet installed but the purchasing procedure was perfect thanks to a clearly visible phone number and a charming and efficient contact on the other end of the line
very good product
Very good welcome from your customer service who informed me competently and kindly about the references I was looking for
Top customer service, well-made site
Good welcome and good advice when ordering by phone.
I had a small issue with the delivery, but the customer service was very responsive and everything was sorted out quickly
GREAT FOR SPARE PARTS
😄😄😄
Very good product, good quality... satisfied with my purchase, my children are delighted
Good
Order conforms to my expectations.
PERFECT
Very good product compared to other competitors' trampolines. More stable, better quality materials.
Real trampoline specialists
Good information with a friendly contact, product perfectly adapted.
Very good site, very good material, my trampoline has been outside for 5 years. Only the elastics are loose. I placed an order for the net and received it within the week. Very good provider in sales and after-sales. Now I will change the springs next year.
Fast and efficient
Order of parts from customer service for trampoline. Good advice on the phone, efficient and received quickly. (The net posts are sold in 2 parts of your choice... don't hesitate to call customer service)
Following a defect that appeared after 8 months of use on a jumping mat, I contacted customer service providing the corresponding photos. They immediately responded and proposed an exchange under warranty. About a week between my complaint and the receipt of the new mat. Nothing to complain about, excellent service.
Hello, when ordering, the item did not appear to be restocking and the delivery date was indicated as May 17. I contacted your service to find out when I would be delivered, and it was then that your logistics provider sent me a message on May 16 that the appointment could not be made to honor May 17, even though I had made personal arrangements to receive it. It was finally received on the 21st. I had to organize other arrangements for my son's birthday on May 19. I sent a complaint to your service and am waiting for confirmation of the sending of a replacement item.
Hello, and thank you for your comment. Your file is being followed up by our customer service. We renew our apologies for the inconveniences encountered and remain at your disposal. Best regards, the France Trampoline team
The products are well described, the telephone sales service is available and takes requests into account. Product received within the announced timeframe. Very good evaluation of service quality. A small regret but it concerns the product and not the service (hence the 4*). Lack of rigidity in the structure of the trampoline in the 4.3m version. This product deserves the structure proposed for the 4.9m (larger diameter tubes)
Perfect sale
Very good quality trampoline, sturdy, conforms to the description. Suitable for both adults and children. Assembly without problems but you need to take the time to follow the instructions. Fast delivery.
A good service
Good product
Delivery defect. After 5 phone exchanges, I finally learn that the carrier has lost the package. A new package must be sent. I'm waiting...
Hello, and thank you for your comment. Indeed, after verification, your file is being processed on our side. We are doing our best to resolve the situation as quickly as possible. We apologize for the inconveniences encountered and remain at your disposal. The France Trampoline team
Delivery delay without any explanation
Hello, and thank you for taking the time to leave a comment. We were able to verify and it turns out that when you placed your order, the net was being restocked. This information is indicated on the product sheet and reminded in the cart at the time of validation; you probably missed it at the time of your order. We apologize for the inconvenience caused and remain at your disposal for any questions. The France Trampoline team
The product meets my expectations and the delivery was very fast
Very good product, excellent assembly instructions, received in a neat package, NOTHING TO COMPLAIN ABOUT!!!!!
Long delivery time. Trampoline tent, one of the arches with elastic broke
Hello, and thank you for your comment. We are sorry for this delivery delay with Mondial Relay, which has indeed been longer than usual, but unfortunately remains beyond our control. Furthermore, regarding your broken arch, this is not normal: could you please send us a complaint by email to contact@france-trampoline.com so that we can send you the damaged parts? In the meantime, we apologize for the inconvenience caused. Best regards, the France Trampoline team
Perfect
Without any issues, I highly recommend this site, quality product, excellent service, easily reachable by phone, I will return with my eyes closed
Very good product, except for the anchoring kit which is a bit light and has a strap system that is not practical at all. Ratchets would have been much quicker for me as I move the trampoline every time I mow.
Very responsive. Very good site
Always perfect!!!
Easy, clear and quick order, everything went well
Super good quality! Easy to assemble
Product that seems to be of excellent quality: perfect size, very pleasant bounce. The product arrived very quickly (4 days after order). The instructions were clear, and the assembly went well, despite a bit of hassle with the structure. I am very satisfied with the product, much less with the delivery: absolutely rude and obnoxious delivery person, who literally threw my package into the garden, unacceptable... I sent an email to the delivery platform, I certainly received no response.
good
Product as described, fast shipping.
Very serious company. The advice is of quality and the phone reception is very pleasant.
Clear site. Fast delivery.
Fast shipping and very good quality, the cushions are well padded.
Very efficient online order. A knowledgeable advisor who guided me well. Thank you
Good order tracking. Fast delivery. Quality of products very satisfactory.
you are wonderful... since I simply wanted to: 1. change the mat, 2. buy the green spring cover. 3. buy the safety net. And I ended up with a brand new trampoline ;o)) thanks for the good advice.
Excellent service, fast
Good product
very satisfied with the ordered product
Package arrived quickly without issues at the relay point