Appropriate response from customer service to my inquiries. The net without a frame is very quick and easy to assemble. The product seems to be of good quality and secures the trampoline very well. To be seen over time
Order placed by phone, with all the desired advice and professionalism and a commercial gesture to crown it. Perfect.
Good product, efficient after-sales service
Very good service and speed of execution. Thank you
Everything went very well. From the order to the delivery.
Fast delivery and in accordance with the request
super fast, very good product, very professional and excellent service
Good follow-up of my order. But the shipping costs to Martinique are really exaggerated. The mode of transport should be reviewed
Good
exact match with my needs, delivery at the time indicated on the order, no issues
Very good service and delivery time, the deadlines are well respected. Assembly is quite simple and the materials used seem to be of good quality (to be seen over time).
Difficult to give a positive review because the purchased fabric should have been under warranty. Indeed, the fabric had a lifespan of less than 5 years under moderate use in a secondary residence. Our previous trampoline lasted 17 years with more intensive use. The offered shipping costs are nothing more than a stopgap. There is clearly a quality problem at France Trampoline.
Hello, and thank you for taking the time to leave us a comment. We were able to check your file and confirm that the purchase of your fabric dates back to 2012, which is 6 years ago. This period indeed exceeds our warranty since it is normal for natural wear to occur on the jumping mat after several years of use. We remain at your disposal at contact@france-trampoline.com for any questions regarding your trampoline. The France Trampoline team
Good service and very good product
Product conforms to what we are looking for, very fast delivery. High quality product
great!
We ordered a model with a diameter of 2.50 m. 2 days later, realizing our mistake, we were able to modify our order without any problem thanks to the kindness of our contact, to replace it with an order of a smaller diameter. Thank you for allowing this modification. The delivery took place within the deadlines without any problems.
I am very satisfied with the quality of the ordered product and the speed of delivery
very good nothing to say
I am very satisfied with my purchase, very good site and very good customer service.
order of a net for jump300, of lower quality than the original
Product that seems to be of good quality compared to the one we had before. To see over time. Fast delivery
Excellent bag very responsive
Very good quality material easy assembly. Perfect delivery package received in very good condition. Satisfied with my purchase.
Very good product of excellent quality! I am delighted with my purchase and both young and old enjoy it.
Good
Very good service nothing to complain about perfect
very good welcome and appropriate advice
Very fast delivery
Fast delivery, first tests very satisfactory, the quality seems excellent
Very good!
Full satisfaction Nothing to add
No problem
very happy with my product the delivery was fast
Perfect for the trampoline, correct for the net.
Very good
5 stars - excellent!
Good part for my trampoline.
Good overall despite the broken top of the pole but quick resend
Perfect
Hello After realizing that 2 pieces were missing for the assembly of the trampoline, I contacted customer service. I was very well received and my request was immediately taken into account. I was trusted and I must admit that it is very pleasant to be heard. Not only did the person online notify the error but also corrected it very quickly. I received the parts within 2 days following my call. It is quite rare for customer service to be so professional, so I wanted to give my opinion.
The carrier did not deliver within the scheduled time slot (8am - 11am), indicated by email that I would be delivered on the scheduled day (so waiting on site all day) then at 7pm a new email stating that I would not be delivered on the scheduled day but the next day without specifying hours... ultimately delivery at 4pm the day after the scheduled day. On the delivery slip, the instructions for delivery to the neighbor in case of absence were not indicated: they were on the package that the delivery person probably did not check...
Excellent in every way.
Thank you for the phone verifications, which are a proof of quality!
Well advised and fast shipping.
Very good product, very good service.
Good phone reception.
Very satisfied with the choice and purchase of the trampoline from France Trampoline, quality products and services, efficient and quick after-sales service.
Top-notch customer service, order received quickly and installed right away, thank you for this efficiency!!
Very professional with a quick phone call beforehand to confirm the accuracy of the order, perfect.
Nothing to complain about! Order made by phone for spare parts. Accurate advice to choose the parts I needed.