Advisor attentive and good advice. Delivery quite fast and conforms to the order.
a bit long
VERY GOOD
On the site, we can easily find our spare part. Jumping mat for a 20-year-old trampoline! Before sending your order, an employee contacts you to verify if we have indeed found the right part. I really appreciated that. It avoids returns and all the hassles that come with it. Then, delivery on time as announced.
very professional.
I particularly appreciated the quality of the telephone reception to help me choose the right references. Product received as expected. And the mat is very appreciated by my daughter. Thank you.
professionalism anticipation
very good
Good product, easy to assemble. Very happy with my order.
Serious company and very professional in its advice. Called to be sure of the customer's order.
The delivery was delayed compared to what was agreed. It's a shame. Nevertheless, the package arrived in good condition.
Excellent purchase. Shipping was perfect and very fast.
very good service
Nothing to report, good service.
Item took a bit long to arrive. There was no assembly instructions.
Hello, Thank you for taking the time to comment on your order, and we apologize for this oversight regarding the assembly instructions indeed. Our sales team was able to contact you about this. We are at your disposal for any further information, The France Trampoline team.
Very good. Order placed by phone. Very well advised.
Always happy with your customer service,
Items and packaging impeccable but the delivery service was not great... The day was well scheduled with a defined time slot, I waited... and finally received a call... the delivery person seemed a bit lost (I was indeed on his list but he did not know which city I lived in, he thought I was in Issy les Moulineaux while I live in Rueil, he told me he would come but did not... he didn't even warn me and did not apologize when I called him to ask when he was arriving because I was still waiting... I had blocked a good part of my day...) I had to reschedule a date...
Hello, Thank you for your comment and we are sorry that the delivery did not fully meet your satisfaction. Unfortunately, the quality of service from some carriers is not always up to the quality of service we strive to provide. We apologize again for this inconvenience and remain at your disposal for any further information. The France Trampoline team
Very happy with the product and the delivery
Very good contact with the telephone operator. Thank you
Assembly done via video on YouTube
Precise and complete information, nothing to complain about!
Very good
Very good, efficient and fast service and very good quality product.
Perfect
Top-notch, nothing to complain about
Easy order. Product conforms. Fast delivery.
Very good product. Great telephone contact
Good quality and nice finishes
Perfect clear site, seller called to make sure I had chosen the right model. Nothing to complain about
Nothing to complain about...
****
Product conforms to the quality indicated on the site
I am following up on my order and the delivery scheduled for today. I want to point out a delivery problem. Indeed, having ordered a picnic table, I chose to have it delivered to my home to avoid handling when picking up the merchandise. The delivery was scheduled for today, so I took a day off to be present. Being at home, I do not have my mobile phone with me. I just realized that I received a call and a voicemail from the delivery person. He did not bother to deliver my package to my home, as requested at the time of purchase, but left it at a parcel relay 5 minutes from my house. I now have to find a day during the week when my husband does not come home too late to go pick up the package. I do not find this correct at all on the part of the delivery person. You should escalate this information.
Hello, Thank you for taking the time to comment on your order, and we are sorry that the delivery did not fully meet your satisfaction. After verification, it appears that the Mondial Relay delivery method was indeed selected at the time of the order. For your future purchases, please note that it is of course possible to change the delivery method or address chosen for your order as long as it has not been shipped. We thank you for your understanding and remain at your disposal for any further information. The France Trampoline team
Fast, efficient, serious
Super products, I am a fan.
Fast delivery and no problems
Everything is perfect, good quality product
Very good product, satisfied
Very satisfied with my order, and really fast for delivery.
Very good quality trampoline, delivery on time, everything was perfect
Perfect
Order of a very practical sample panel to make your choice and not make a mistake, especially for orders via the internet, it is never easy!!!
Everything is perfect, congratulations to the whole team
I really appreciated the service from France Trampoline, especially the fact that someone called me to check that I had not made a mistake in my order, proof of the seriousness of the provider.
very good
Top service! Excellent product
compliant with the order
It's perfect.
Fast and very professional delivery