Speed, efficiency and quality product
correct arrangement and good quality
VERY PROFESSIONAL AND CONSCIENTIOUS SITE STAFF.
very satisfied with my purchases. very serious company. quality material. sales team always attentive. good continuation.
very good
Item delivered on time; easy order online. The phone reception is perfect.
Good product, good delivery, we are satisfied
Very good quality trampoline. My 2 boys (7 years and 2 years) are having a blast especially since we got a 3.90, there's plenty of fun to be had safely.
quick delivery. Excellent contact by phone.
At delivery, the necessary clamp for assembling the springs and the assembly guide and a few other parts were missing; but after a complaint, everything was sorted out.
Hello Sir, we have read your comment and are sorry for this malfunction, which remains exceptional. We are nevertheless pleased to note that the quick dispatch of the missing parts has brought you satisfaction. We remain at your disposal from Monday to Friday at 05 56 36 04 62 to answer all your questions regarding the assembly, use, and maintenance of your trampoline. The France Trampoline Team.
very good rating
excellent service;
Commercial gesture made for a lost spring. Good understanding, speed of dispatch, a company that has excellent ethics and is not exclusively mercantile. I will recommend
Fast delivery Quality packaging Well-made product I recommend
Good service overall. The only downside concerns the protectors for the posts. The photo shows 6 protectors while the price is a unit price, without it being clearly stated. We needed 6 protectors and only received one. We had to place another order and pay for shipping again.
Package received quickly within the announced deadlines. The carrier informs you of the day and time of delivery. Excellent service. Thank you
order well executed within the allotted time, the only thing is that we had to block the day to wait for the carrier who finally delivered around 5 PM, and left the package in the alley ?in front of the cars?and did not help us to put it in a more tactical place despite the weight. He explained that many of his colleagues were on vacation and that he was therefore overwhelmed ?hence the late delivery time?and rushed. Regarding the trampoline, it meets our expectations, the only small downside would be the opening to access it we are afraid that the net will wear out over time ?we would have preferred a closure?and we looked if we were going to change it the cost of it is quite significant ?***??and the green protective cover ?to hide the springs?that we cannot put on correctly because of the ladder.
Hello Madam, We apologize for the small inconvenience caused by the delivery person. The delivery person can be very helpful in assisting you to place the trampoline in your desired location, but he is not obliged to do so, particularly for insurance and liability reasons. Unfortunately, it is true that during the summer vacation period, delivery people have busier schedules, which may explain why he did not take the time to provide you with this service, which he is not required to do. Regarding the closure of the Access trampoline net, it consists of 2 overlapping net panels, as mentioned on the product sheet. Our Access range includes the basics of the trampoline, at a reduced price. However, if you were interested in a trampoline with a net equipped with a zipper closure, we would have naturally recommended a model from our Jump'Up range. If you have any other questions, please know that we remain at your disposal. The France Trampoline Team.
Super service
Fast, helpful, quality material, excellent value for money.
Quality product, which makes our children happy, easy to assemble after a quick delivery!
Very professional
Perfect and fast
Delivered on time, courteous delivery person who calls before coming which is very good. Too bad to have to block an entire day to wait for the delivery person, I don't call that an appointment...
Product compliant and deadline respected
Order dispatched quickly. Delivery on the agreed day. No issues
quality trampoline and responsive customer service thank you
I am very satisfied with my purchase and the customer service
Very good advice for selecting the replacement mat model. Thank you!
Trampoline delivered quickly and meets our expectations
Delivery on time. Slightly deformed box but no damage. Easy assembly and good quality material.
Very good product, the quality is there.. Fits very well in our small garden, relatively easy to assemble. The only downside is the delivery: you have to block the day and no delivery on Saturday.
Perfect and very fast
Good quality. Well packaged. Ladder not easy to assemble. Assembly time is a bit too long. Anchoring system not great. Might need a protective cover. Final result (good finish) is largely satisfactory compared to other trampolines I have had. See wear over time. Best regards.
Good quality product and as described.
No problem
I would have rated it very good if there hadn't been a missing part. But the customer service handled the problem well.
excellent
Very happy with the product. We were very well received on the phone and given great advice. We highly recommend this site. Bravo!!!!
nothing to report
delivery on time and good quality material. satisfied for now
Availability, responsiveness, excellent.
No problem with the order. For the delivery, there was a delay issue. Your service asked me to call the carrier, but that should have been done by your service, not asking the customer to take care of it. Upon delivery, the protective film was no longer there and one package was torn open with 2 loose metal pieces.
perfect
Fast delivery. Order as described
quality provider.
Perfect
Great product of good quality. Easy assembly. Nice team
Fast delivery. Product as described.
Very very good.
Very happy with my order which arrived on time. I recommend the site - Very serious