Efficient delivery Quality material Sufficient size for 2 teenagers (no less)
very good
The delivery person was rude and unpleasant. He didn't even give me time to validate the delivery. This is unacceptable for an item costing 450 euros!
Very good quality/price ratio products, good after-sales service, I also appreciate being able to reach someone at any time for information.
Efficient delivery, arrived on time. Easy assembly and robust trampoline. So far, all is happiness; the whole family is bouncing in all directions.
Hello to the entire France trampoline team. Thank you for the quick delivery, despite a small problem with springs (damaged and others lost during transport) you were efficient and quick. Quality product. My children and especially my grandchildren are delighted. Yes, I recommend. Best regards.
Hello, always very good quality products and very good customer service.
Nothing to complain about, I have had a Decathlon trampoline for 4 years, there is no comparison, these are not comparable products.... Transitioning from a 2.40m to a 3.90m, this gigantic playground for children has pleased my two boys without any issues. 10 years old for the one who is 3 years old, they are having fun together. The product seems robust and stable from the first uses, even with 4 monsters aged 3 to 18 inside simultaneously,...... No regrets after a few nights of surfing the internet, I remain convinced that my research led me to the right choice...... With a few months of hindsight, I hope to say the same, it's a shame that often reviews are mainly made upon receipt of the products,......
Very good material and good quality. Assembly is long and could be simplified with color codes like colored rings for reference points. You need at least two people and especially have the right tools. The ones provided are not sufficient and do not facilitate the work.
Hello, Thank you for your comments on the instructions. It is indeed recommended to assemble it with 2 people. The different parts of the trampoline are relatively different from each other, and putting a color reference is also a good idea. We will pass it on to management. We remain at your disposal for any further questions. The France Trampoline team.
Very good
Hello to the entire France-Trampoline team, We wanted to thank you for the serious follow-up and the speed with which we were delivered in our northern city. Phone call on Monday to order, payment accepted on Tuesday, order prepared on Wednesday, Thursday holiday, Friday: phone appointment, Monday delivery. Great! The weather being capricious here, we only assembled it two days after receipt, and without any difficulty. We are completely satisfied with our quality purchase. Our three children aged 3, 6, and 11 are even more so! Even in case of a problem, the after-sales service is responsive and attentive to the customer; our defective net hooks under warranty were changed and sent back to us promptly in 2 days! The France-Trampoline service is top-notch! You pay a price at purchase, but at least: quality is guaranteed in the long term! Best regards, a delighted family.
Delivery was on time. However, we had to drill some 'forgotten holes' on a series of parts to assemble the trampoline.
Hello, Thank you for your comment. We apologize for the parts that you had to drill yourself. Indeed, if you had contacted us, we would have sent them to you quickly by carrier. We remain at your disposal if needed. The France Trampoline team.
Very satisfied. Responsive customer service and very good commercial service. A quality trampoline. Highly recommended!
Good product, very good quality, reassuring and meets expectations, I highly recommend your site.
Overall satisfied with the product and the children have a lot of fun. Problem with the plastic hooks holding the bottom of the net. In one week, 5 hooks broke.
Hello, Thank you for your feedback. We will send you new hooks quickly. Indeed, it is mentioned to attach all the hooks at the level of the jumping mat, but you can also put 1/2 near the frame to have a little less tension. We remain at your disposal for any questions. The France Trampoline team.
Excellent
Delivery time too long: 15 days, due to a bridge and a public holiday, but that does not explain everything (late departure of the package by France Trampoline). However, our remarks were heard since the company sent a small consolation gift to my son. It's not the value but the gesture that counts. As for the products received (trampoline mat + spring), they meet our expectations.
Fast service. Perfect delivery. Very good product. One spring and one part were not compliant, very quickly resent, without any difficulty.
Nothing to say: good advice, professionals, and delivery met expectations.
Perfect. It is very good, solid and easy to assemble. We are delighted.
Good
Purchase of a JUMP UP 430: Some springs were missing but customer service was quite responsive. The trampoline seems to be of good quality and the children are delighted.
Delivery time respected. Product easy to assemble. Super product. No regrets.
Very good product, deadline respected.
Very good product, assembly instructions not always very clear.
Everything went perfectly from ordering to delivery; the product is great!!!
The children are having a blast!!
We were advised these trampolines, we are not disappointed and the whole family, from the smallest to the largest, enjoys it! Help in choosing by the phone service was perfect, quick reception, the quality seems to be there.
Very good product easy to assemble.
Expensive but effective!
Service in line with expectations. Respect for deadlines.
Aside from a less pleasant phone contact with one of the salespeople who told me it was up to me to manage to take my videos correctly to prove that the mat was unusable, all the other contacts I had with France Trampoline were effective and the people I communicated with were responsive and understanding; they sought to find a solution as quickly as possible to resolve the issue.
Very good! Good material! Easy assembly!
Fast delivery, impeccable packaging, easy to assemble even alone, super quality product and very aesthetic. The children and parents are thrilled :)
Excellent product, trampoline assembly with two people in three hours. Fast delivery as indicated on the site and a carrier who listened to us and accommodated us. My daughter can't stop using it.
Quality trampoline. However, the fiberglass arch at the top of the safety net is too small (when I install it at the top of the eight stakes to form the support circle, the components of the arch come off. The result is therefore not very aesthetic.
Hello, Thank you for your comment. We will send you a new set of fiberglass arcs so that this does not happen again. We apologize for this inconvenience and remain at your disposal. The France Trampoline team.
The product perfectly matches its description. The follow-up was very well done following my questions to ensure delivery.
Excellent quality.
Very responsive supplier, perfect follow-up, very correct deadlines, super delivery and top product!
Good.
The assembly document could perhaps use a bit more detail, but otherwise very good quality material, I would recommend your company, which is also in France! Best regards.
Good value for money.
Clear and complete website.
Clear site, full of information to make your choice. It's a shame that the delivery took several weeks - a victim of its success? The trampoline once assembled lives up to all its promises of fun for the kids! It looks solid, even if some machined parts were not quite adjusted, making it quite difficult to assemble.
Nothing to report, fast delay, compliant product.
Material delivered quickly. Seems very solid. The assembly instructions could be more explicit for some details (but we managed to assemble it well).
Good service but delivery a bit long.
Excellent pre-sales contact, very precise and really attentive: does not try to sell the most but to sell the best suited to the customer situation. Very good also in after-sales. Material of very good quality. Should withstand the elements. The whole family enjoys it with joy. Improvement point on the inner closure by Velcro: not sure it will last over time, impossible to close by children under 8 years old and difficult for others (you have to pull on the net while crossing your arms to stretch it enough).
Nothing to complain about except for a problem with the delivery due to the original packaging. We'll see later if the problem will be resolved by the company.
Very excellent product of French origin.